We compared Microsoft Dynamics CRM and Salesforce Sales Cloud across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Microsoft Dynamics CRM is considered robust and reliable. Users praised its ability to measure and track sales and seamless integration with Microsoft Office 365 and Azure. Salesforce Sales Cloud users have lauded the solution’s open API and ability to track sales opportunities.
Room for Improvement: Microsoft Dynamics CRM requires improvement in terms of mobile experience, interface design, and performance. Salesforce Sales Cloud could improve its integration with third-party systems and reporting.
Service and Support: Reviews of Microsoft support were mixed, with some users expressing frustration at long response times and challenges contacting the support team. Salesforce’s customer service is considered excellent, and users praised its prompt and knowledgeable team.
Ease of Deployment: Some Microsoft Dynamics users found the setup uncomplicated, while others struggled with it. Salesforce Sales Cloud's initial setup can be complex and time-consuming, potentially lasting for months or even years. However, users can speed up the process with external tools.
Pricing: The cost of Microsoft Dynamics depends on factors like licenses and customization. While Dynamics is generally considered expensive, some users find the pricing fair or slightly cheaper compared to competitors. Salesforce Sales Cloud is considered pricey. Salesforce Sales Cloud has additional costs for implementation and add-ons.
ROI: Microsoft Dynamics CRM provides a significant ROI due to its upgraded features and integrations. Salesforce Sales Cloud has shown a positive return on investment by enabling automation, improving productivity, and saving time.
Comparison Results: Users like Microsoft Dynamics CRM for its native integration with popular Microsoft products, but some users have said that setting up Microsoft Dynamics can be complex and time-consuming. Others have suggested lowering the price and improving the interface. Salesforce Sales Cloud is a user-friendly platform praised for its extensive feature set and customization options. At the same time, customers have complained that Salesforce’s licensing costs are too high and reporting capabilities are limited.
"The most valuable feature of Microsoft Dynamics CRM has to be its interface...Microsoft Dynamics CRM has a user-friendly platform."
"The most valuable feature is the reporting tab."
"One of the most useful features is we can configure Microsoft Dynamics CRM in the way that we need. This is configurable."
"When you have a vanilla, straightforward version, it is easy to use."
"The most valuable feature in Microsoft Dynamics CRM is funneling."
"The most valuable feature of Microsoft Dynamics CRM is its ease of use."
"Microsoft Dynamics CRM has plenty of valuable features."
"Right now we're using the financial features, and we haven't tried the inventory. It's useful more on the financial side."
"Salesforce's user interface is easy to use, and the reporting is good. It worked well with Excel, so I was okay with it. I don't know about integration with any other software because I didn't have to deal with them."
"The scalability is good."
"The user interface is pretty simple."
"Salesforce highlights what are we selling in different regions and which regions or areas offer opportunities. We are able to view sales by month, quarter or year."
"I like that Salesforce is ERP agnostic. In the past and at different companies, I have implemented new or replacement ERPs. It's best in class. I like that it's a SaaS. I like that it can work on any device—any Windows, Android, or Apple device."
"It has custom fields and custom reports which can align to our business objectives and marketing focus."
"Salesforce Sales Cloud is very reliable and provides good stability and security."
"The most beneficial aspect of Salesforce Sales Cloud is my development life cycle will have been shortened."
"I am happy with it. If anything, its interface could be improved."
"This CRM system needs to be more configurable. Its performance still needs improvement, because its screens hang while querying data. It's also not highly scalable, so scalability also needs improvement."
"The approvals component of Dynamics is complex. It isn't very easy to generate approvals between different departments."
"Microsoft Dynamics CRM could improve by making it easier to export data to SharePoint because most of our customers use SharePoint. They have to log into a Microsoft environment platform from their SharePoint for access should be made easier. Additionally, if the customer portal was enhanced for it to be customized it would be a benefit."
"Better integration would be an improvement."
"It is difficult to qualify opportunity in Microsoft Dynamics CRM."
"The price of Microsoft Dynamics CRM could improve."
"Microsoft Dynamics CRM is operational enough, in terms of frequency, but an area for improvement would be its dashboard. Currently, it's widget-like, so hopefully, it could be improved, particularly to allow you to create a custom dashboard using a query. A custom dashboard would make the solution better and is an additional feature I'd like to see in the next release of Microsoft Dynamics CRM because right now, it only has a default dashboard, but maybe my account has limited access, so I can only see the default version of the dashboard."
"Applications that can help with migrating data over from the sandbox to production would make it easier because sometimes change sets can be bulky and they're not always as effective. This can be frustrating when you make a lot of changes and try to put those changes into production."
"The reporting formats could be better."
"Sales Cloud could be improved with more training. In general, the training is very good, but you have to really seek out some good options in order to upskill yourself. Another thing, which could also be a benefit, is that Sales is very customizable. If you move from one organization to another, you can see your Salesforce as before, but their Sales Cloud may look completely different from what you're used to. It's not like Microsoft Excel or Trello, where the layout and all the functions are the same. Because it's so customizable, I feel like there is a bit of a learning curve when you inherit another Sales Cloud instance. To be honest, I think that's the beauty of Salesforce because you can customize it so much to fit your needs as a company. It follows your processes and use cases in order for you to get the most out of the system itself."
"Salesforce Sales Cloud does not integrate with Slack or WhatsApp, for example. As a result, there is no easy way to directly log a conversation with a client that occurred on one of these platforms. There are a few things that still need to be done manually in these instances."
"Auto clean for duplicate leads, accounts, and contacts needs improving."
"It is very clunky. Its interface can be more user-friendly. There is always way too much information going on in Salesforce. It puts too much on your screen. It gives you every piece of information in the world, whereas I need less. It would be nice for it to be cleaned up a bit."
"Sometimes they refresh the production environment, which can be a bit of a challenge."
"The cost of this solution could be improved."
Microsoft Dynamics CRM is ranked 2nd in CRM with 68 reviews while Salesforce Sales Cloud is ranked 3rd in CRM with 94 reviews. Microsoft Dynamics CRM is rated 7.6, while Salesforce Sales Cloud is rated 8.4. The top reviewer of Microsoft Dynamics CRM writes "Intuitive APIs, customizable design, but dashboards could improve". On the other hand, the top reviewer of Salesforce Sales Cloud writes "Vast, configurable, and offers great ROI". Microsoft Dynamics CRM is most compared with SAP CRM, ServiceNow, Siebel CRM, monday.com and Oracle CX Sales, whereas Salesforce Sales Cloud is most compared with SAP CRM, Oracle E-Business Suite, SAP ERP, IQVIA Orchestrated Customer Engagement and Vlocity. See our Microsoft Dynamics CRM vs. Salesforce Sales Cloud report.
See our list of best CRM vendors and best Sales Force Automation vendors.
We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
Well, the best CRM is really the one that matches the requirements of your business, because what works for one organization does not necessarily works for another. However, there are some common features that makes one system more attractive over the other. From my point of view, both of them are worth trying, but if you’d like to try some outstanding alternative, I suggest you to take a look at bpm’online sales www.bpmonline.com - it’s a cloud CRM that includes out-of-the-box processes that serve as best practices for lead management, opportunity management, quote management, order and invoice management and so forth. Your sales team will definitely appreciate the pre-build processes that enable companies to jump start using the system from day one.
We work with both platforms, we can do almost all applications with either platform.
Features - Comparable
Usability - Comparable
Performance & Availability - Comparable
Cost Model - Microsoft is Less Expensive
Compatibility with different mobile devices - Microsoft needs third party tool for full functionality
Integration with other back end ERP - Comparable
It depends upon what you want to achieve. As well I am certified Siebel Core consultant and have worked wih SFDC and MS Dynamics, still all the three caters various features unique in their own way. Having said that if the client is in favour of MS Dynamics then
Features - it is stil evolving and requires considerable changes
Cost - it is defintely comparable with SFDC but not with Siebel as the cost is high in Siebel.
Usability - it is not complex and lots of drag and drop
Features available
Performance - This depends on what the client needs are.
Integration - requires more change and it has it's own challenges
I hope this helps for now. Please feel fee to reach me if you need any further questions or clarifications
I am not familiar with MS Dynamics, and have never used it. However, just from a look at the website, this package seems more the equivalent of a Marketo or Eloqua kind of application. At Liquidware Labs, we use Marketo, Salesforce, extended with RainKing.
Not sure if my background would be helpful for this issue, but if this individual would like to speak with me directly about the goal for marketing with CRM packages, then I would be happy to discuss.
Thanks.
Grace
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A few anecdotes to consider:
*The few MS Dynamics customers I know report that it has a lot of bugs, quirks and really cumbersome to customize
*In one quote/evaluation I've seen, MS Dynamics had a final quote that was one third of a similar Salesforce quote (that is, same number of users, type of licenses, etc)
Microsoft Dynamics CRM -
*Pricing based on your needs
*99.9% Service Level Agreement (SLA)
*Microsoft had a pre-developed reporting engine within SQL Server called SQL Server Reporting Services (SSRS)
*MS Dynamics CRM Online is a true Microsoft Outlook application, not just a plugin
Salesforce.com -
*Enterprise Edition - $125/user/month , Salesforce Mobile Classic - $50/user/month
*No Service Level Agreement (SLA)
*Salesforce is repealing Outlook features; for example, users can’t manage opportunities and leads anymore
*Salesforce doesn’t have a concept of a fluid user interface for Leads –> Contacts –> Opportunities