We performed a comparison between IBM FileNet and M-Files based on real PeerSpot user reviews.
Find out what your peers are saying about Microsoft, OpenText, Box and others in Enterprise Content Management."One of the most valuable features is FileNet's ability to capture things from the stack, from e-mail, to scanning of Excel and Word. FileNet can also convert many types of files to PDFs very easily."
"We are able to find the proper documents which are needed for business processes."
"Centralized our business documents."
"There is a high degree of usability with this solution. It is highly compatible with our clients' and customers' work environments, making it easy to deploy and implement."
"We use IBM Datacap's capabilities to capture data and then we use FileNet's capabilities for filing, to create an archive of documents... We [also] use FileNet's ability to expose information via APIs and interoperate with other systems."
"The most valuable features are the interconnectivity and the collaboration. No longer do I have to wonder what system I need to go to for the data I need. I know it's in FileNet."
"The product is very stable."
"Users are able to create their own content, and they can manage their own sets of tasks, to work at their own pace and get their jobs done."
"Using M-Files means anybody on the executive team to go in and immediately look at a dashboard and know the status of a contract."
"However, the configuration does take a long time. Every company needs its own configuration design. It depends on how many applications are connecting to FileNet. It can take a long time, depending on the application count."
"What I would like to see is more integration."
"IBM has a lot of documentation but the kind of information in a lot of the documents can be confusing to our clients. It would be easier if they used video tutorials. Right now, the information is too hard to understand, and there is a lot of it. If they used videos I think FinalNet would be easy to use for an end-user."
"Our client feels FileNet does not provide them with content searchability. They feel it's cumbersome. They're only using Metadata. If the Metadata is not well-populated, it becomes a problem to retrieve a document."
"The only downside is that it takes a dedicated staff to maintain it and the learning curve is pretty steep."
"I would like to have an offline DR deployment. If that is doable, then it would be a big win."
"The basic and fundamental point about FileNet is that the interface is very bad. It's just not appealing so people are reluctant to use it."
"We know that they're looking at documents, but we don't know what documents they're actually going and finding the most, or where the bottlenecks might be. It would be nice if there was some interconnectivity back into Bluemix to say, "Ok, you've got a workflow problem here." That would be a neat feature moving forward because we've got a lot of users that would just say, "The system is not working." We had a few threads would get hung up because they were just constantly banging on these few documents. If that were the case, if we knew that ahead of time, then we could fix that, change the search sequences to make it more efficient. But we were blind to that until the users said it's not working."
"The integration with other products needs to be improved."
Earn 20 points
IBM FileNet is ranked 6th in Enterprise Content Management with 94 reviews while M-Files is ranked 8th in Document Management Software. IBM FileNet is rated 8.2, while M-Files is rated 9.0. The top reviewer of IBM FileNet writes "A document management system that helps in document digitalization and workflow management". On the other hand, the top reviewer of M-Files writes "Good workflows, and it is easy to use with a dashboard that improves contract visibility". IBM FileNet is most compared with SharePoint, OpenText Documentum, OpenText Extended ECM, IBM ECM and Oracle WebCenter, whereas M-Files is most compared with SharePoint, OpenText Extended ECM, OpenText Documentum, Microsoft Purview Records Management and DocuWare.
We monitor all Enterprise Content Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
