We performed a comparison between KiSSFLOW and ServiceNow Now Platform based on real PeerSpot user reviews.
Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Kissflow is intuitive and easy to use, and I haven't faced any errors using the solution so far."
"I like the forms which help us to get information."
"The support team responds fast."
"I work in HR and am fond of automation. I like the tool's email automation and integration with Outlook."
"The most valuable feature is the performance."
"The flexibility and speed in modifying and creating processes are great features. If we have a process in mind, we can usually create it within ten minutes."
"The user interface is very, very good."
"The best thing about KiSSFLOW is that we can do virtual approvals."
"At this point, over and above what ServiceNow actually is, the key is that it's really nothing but a web service. Whether it's a form or anything, the best part is that you can easily leverage anything of ServiceNow for any application anywhere just by calling the REST endpoints and handling the request messages."
"The integration feature has simplified our multi-tool ecosystem. The inbuilt integrations significantly improve our solution delivery timelines. Also, standardized adapters and integration adapters reduce failure rates due to compatibility. This boosts productivity and eases maintenance."
"We have seen a big improvement in the experience that we want to create for our end users."
"Scalability-wise, it is a very good solution."
"Assignment Group history is really important to me."
"The simplicity is great."
"ITOM Discovery is a great feature."
"It is a stable solution...It is a scalable solution."
"The UI, though is pretty friendly and easy to use, can be improved in some aspects."
"KiSSFLOW needs to improve its integration."
"They should increase their marketplace with existing tools so that connections are directly through connectors instead of API integrations."
"Sometimes some notifications don't appear on the mobile app."
"One area where I believe Kissflow can be improved is customization."
"When there are multiple steps or if there's a disconnect when creating the ticket, it could be a problem for the user."
"The integration between forms should be made easier."
"There is room for improvement in terms of stability."
"Bug and defect management are not available in ServiceNow."
"The programming language is currently limited to JavaScript. So I would like to see more programming languages available, especially since they have come up with the machine-learning features. Some more languages would be an additional improvement."
"I feel that the solution's user interface is an area with certain shortcomings, where improvements are required."
"When it comes to integration, it can be complex compared to other tools I'm currently using."
"ServiceNow Now Platform's technical support needs to improve."
"The price is a bit high and can be a bit of a barrier for some customers."
"The licensing for this solution, with respect to the user, needs to be improved."
"The Robotic Process Automation features are not mature enough. ServiceNow could work toward that because we can leverage RP only from this platform."
KiSSFLOW is ranked 14th in Rapid Application Development Software with 12 reviews while ServiceNow Now Platform is ranked 11th in Rapid Application Development Software with 34 reviews. KiSSFLOW is rated 8.6, while ServiceNow Now Platform is rated 8.6. The top reviewer of KiSSFLOW writes "The tool is intuitive to use and, through automation, has been a real time-saver". On the other hand, the top reviewer of ServiceNow Now Platform writes "A highly scalable product that covers multiple areas, like ITSM, ITOM, and ITIL". KiSSFLOW is most compared with Camunda, Microsoft Power Apps, ServiceNow, Nintex Process Platform and Appian, whereas ServiceNow Now Platform is most compared with ServiceNow, Microsoft Power Apps, OpenText AppWorks , Appian and Mendix. See our KiSSFLOW vs. ServiceNow Now Platform report.
See our list of best Rapid Application Development Software vendors and best Low-Code Development Platforms vendors.
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