We performed a comparison between OpenText 360 for SharePoint and Pega BPM based on real PeerSpot user reviews.
Find out in this report how the two Business Process Management (BPM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."We have manual processes, so the workflow enables us to automate a number of these processes."
"The fact that you can see and create something that fits your business is the most valuable thing in this platform. It is a customizable product, so it fits your needs."
"The most valuable feature of OpenText 360 for SharePoint is its performance. The solution is one of the best in the market if you search the internet."
"In terms of its most valuable features, this solution, in general, will provide all you need and it's very convenient to use. We can share our details to collaborative platforms. We can give access to users. It's pretty flexible."
"The fact that it allows for the internal sharing of information is very good."
"It's all now on cloud subscription, so you can use all the features without worrying about making the system updates patches."
"It has a lot of flexibility, and Microsoft does come up with some new additions from time to time."
"This solution has good connection and we do not need to migrate everything in order to protect the repository."
"In general, we use web services to integrate this solution with our other tools. It is the main approach we use with this solution and it integrates with all tools that we need. If you want to integrate with other solutions such ThreatFire or similar, it is possible as well."
"It's a good tool for workflow automation."
"The solution has very helpful technical support."
"The case management functionality of this solution has been most valuable."
"The most valuable feature is the situational layer cake."
"Pricing is a little on the high side."
"The solution's most valuable feature is its quick setup. Nowhere else you can create a good-looking application this quick. It's a fairly robust system."
"Pega is a local platform that has evolved from a BPM perspective. This allows teams using this solution to address complexities without having deep knowledge in a specific development area."
"OpenText 360 is generally stable, though there are sometimes issues with document size or format."
"The platform's workflows could be more intuitive and easier to use."
"I would like for there to be even more integrations in the next release and I believe that the price could go down a bit."
"They need to come with more out of the box solutions, rather than depending on customers to develop them."
"We have a very good time to market tool, and the development platform should be made user-friendly. Mostly, it's just support."
"The user interface could definitely be improved."
"An area for improvement would be how the platform handles large volumes of documents. It also doesn't provide a very good, robust backup and restore capacity. In the next release, I would like the search technology to be improved."
"They are not going for any add-ons right now. It's the same version we are still using and there is no plan of upgrading and/or creating any add-ons at all."
"Pega BPM's documentation should be improved, especially for freshers or new trainees."
"Pega currently is trying to add chatbots to their systems, and it's still quite immature. This part definitely needs to be improved."
"I would like to see Pega BPM improve the user experience."
"We have experienced a few technical challenges, particularly triggering the workflow through file drops and accessing files."
"Its implementation in the public sector was a bit complex."
"The training aspect of Pega BPM requires significant enhancement. There should be more opportunities for third-party training and engaging events, such as hackathons where individuals can share their expertise. Additionally, the training structure itself should be more organized, as I have received feedback from my colleagues in the COE that the current training approach is overwhelming and requires excessive referencing to obtain accurate information. Another area for improvement would be the user experience with regard to RPA. Simplifying the IDA for citizen developers would make it easier for them to adopt the RPA tool."
"Pega Cloud early adoption and use for cross enterprise capability was new to many. The early adoption meant version 2.0 of their cloud service may require refactoring and redesign of some services."
"Pega BPM can improve product management, case management, omnichannel, CDH, and the customer data hub. All the major domains can improve. Additionally, more AI functionality and proper integrations with Pega RPA would be helpful."
OpenText 360 for SharePoint is ranked 15th in Business Process Management (BPM) with 12 reviews while Pega BPM is ranked 3rd in Business Process Management (BPM) with 55 reviews. OpenText 360 for SharePoint is rated 8.4, while Pega BPM is rated 8.2. The top reviewer of OpenText 360 for SharePoint writes "A great, collaborative environment with scalability for many products". On the other hand, the top reviewer of Pega BPM writes "Low code with great APIs and good flexibility". OpenText 360 for SharePoint is most compared with Apache Airflow, IBM BPM, Bizagi, Adobe Experience Manager (AEM) Forms and IBM Business Automation Workflow, whereas Pega BPM is most compared with ServiceNow, Camunda, Appian, Microsoft Power Apps and IBM BPM. See our OpenText 360 for SharePoint vs. Pega BPM report.
See our list of best Business Process Management (BPM) vendors.
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