We performed a comparison between Pega BPM and WorkFusion based on real PeerSpot user reviews.
Find out in this report how the two Process Automation solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable feature of Pega BPM is its architecture."
"The most valuable aspect of the solution is the various workflows."
"The solution's case management is its most valuable aspect."
"Application development is very rapid. A lot of code gets reused while building the applications, which is something we highly appreciate."
"Overall, the ability to integrate with multiple applications and effective case management is the most valuable."
"Allowed us to develop and quickly release with confidence using cloud technologies."
"Pega BPM offers a lot of out-of-the-box functionalities."
"The initial setup is pretty straightforward."
"We have seen Workfusion improve on accuracy and compliance... With the Workfusion model, we reduce human error and the need for further QC. We switch more to a QA process where we're testing whether the model is effective."
"This solution has great document recognition capabilities."
"In our opinion this group are the leaders in providing RPA solutions."
"OCR, document processing, is one of the main features of WorkFusion. It can analyze your documents very efficiently. The accuracy is close to 90 percent. It can analyze and extract data from any document to populate or update it in other sources, like Excel or Google Sheets."
"For automating mundane activities, I can recommend WorkFusion."
"The automation process is the most valuable feature."
"We need to analyze documents in order to understand them. We don't need to dedicate much time to this because WorkFusion's machine learning capabilities are very good. We can easily extract information and classify these documents. The document processing engine is very important to our organization because it is the center for many use cases, as we need to control the information contained in documents."
"WorkFusion's SAP integrations are really good."
"They need to support the solution better, at this time the company does not have enough support."
"It needs more integration with other platforms."
"It is not fully compatible with all versions of Internet Explorer, so sometimes, it does not work."
"The solution would benefit from more integration capabilities."
"The workflow automation can be slow, so there is room for improvement there."
"Its implementation in the public sector was a bit complex."
"The training aspect of Pega BPM requires significant enhancement. There should be more opportunities for third-party training and engaging events, such as hackathons where individuals can share their expertise. Additionally, the training structure itself should be more organized, as I have received feedback from my colleagues in the COE that the current training approach is overwhelming and requires excessive referencing to obtain accurate information. Another area for improvement would be the user experience with regard to RPA. Simplifying the IDA for citizen developers would make it easier for them to adopt the RPA tool."
"An area for improvement in Pega BPM is security. It's secure, but it still has a lot of vulnerabilities. Pega BPM is robust, but it still needs some improvement performance-wise."
"We had some issues in the past, but it is fairly stable now. From what I hear, it is more stable in the later versions. With version 10.1.4, there were some issues relating to load distribution. However, it is good now."
"Machine learning models for document-heavy processes have room for improvement because they require significant effort to train and update."
"It is difficult for non-technical users to use WorkFusion. If we really want to build automation, we definitely need Java developers. Their RPA is not for non-technical people. If I look at competing products, like Automation Anywhere, UiPath, Blue Prism, or even Power Automate, a non-technical person can build basic automations and deploy them. Since non-technical people can easily build basic automations, they can be deployed in no time. With WorkFusion, there isn't a similar feature that works well. One needs to write code from scratch to build automation. That is definitely a deterrent if we really want to do quick, dirty automation. I would not rate WorkFusion very high on their no-code, low-code paradigm. In this area, I would definitely expect them to improve."
"I would also like for it to be NLP-based."
"Because the data is coming from offline, paper-based invoices and sometimes from Excel, data accuracy is the main challenge... Sometimes, WorkFusion has lacked the functionality for extracting the right information from the invoices and we have had to manually correct the format."
"One of the issues that we are facing here in China, is that we cannot access the material for training because it is on YouTube. In China, we do not have access to YouTube."
"On a scale of 1 - 10 I would rate them a 6. That's not low - that 60%. But as I said, it needs to be upgraded and modified."
"We have executed our robots thousands of times in our enterprise environment. However, in an enterprise environment, WorkFusion has performance problems. It is slow in production."
Pega BPM is ranked 2nd in Process Automation with 55 reviews while WorkFusion is ranked 14th in Process Automation with 30 reviews. Pega BPM is rated 8.2, while WorkFusion is rated 7.8. The top reviewer of Pega BPM writes "Low code with great APIs and good flexibility". On the other hand, the top reviewer of WorkFusion writes "Helps improve our accuracy and compliance, but the analytics module can be confusing". Pega BPM is most compared with ServiceNow, Camunda, Appian, Microsoft Power Apps and IBM BPM, whereas WorkFusion is most compared with UiPath, Blue Prism, Automation Anywhere (AA) and Microsoft Power Automate. See our Pega BPM vs. WorkFusion report.
See our list of best Process Automation vendors.
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