We compared Microsoft Dynamics CRM and Salesforce Sales Cloud across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Microsoft Dynamics CRM is considered robust and reliable. Users praised its ability to measure and track sales and seamless integration with Microsoft Office 365 and Azure. Salesforce Sales Cloud users have lauded the solution’s open API and ability to track sales opportunities.
Room for Improvement: Microsoft Dynamics CRM requires improvement in terms of mobile experience, interface design, and performance. Salesforce Sales Cloud could improve its integration with third-party systems and reporting.
Service and Support: Reviews of Microsoft support were mixed, with some users expressing frustration at long response times and challenges contacting the support team. Salesforce’s customer service is considered excellent, and users praised its prompt and knowledgeable team.
Ease of Deployment: Some Microsoft Dynamics users found the setup uncomplicated, while others struggled with it. Salesforce Sales Cloud's initial setup can be complex and time-consuming, potentially lasting for months or even years. However, users can speed up the process with external tools.
Pricing: The cost of Microsoft Dynamics depends on factors like licenses and customization. While Dynamics is generally considered expensive, some users find the pricing fair or slightly cheaper compared to competitors. Salesforce Sales Cloud is considered pricey. Salesforce Sales Cloud has additional costs for implementation and add-ons.
ROI: Microsoft Dynamics CRM provides a significant ROI due to its upgraded features and integrations. Salesforce Sales Cloud has shown a positive return on investment by enabling automation, improving productivity, and saving time.
Comparison Results: Users like Microsoft Dynamics CRM for its native integration with popular Microsoft products, but some users have said that setting up Microsoft Dynamics can be complex and time-consuming. Others have suggested lowering the price and improving the interface. Salesforce Sales Cloud is a user-friendly platform praised for its extensive feature set and customization options. At the same time, customers have complained that Salesforce’s licensing costs are too high and reporting capabilities are limited.
"Technical support is completely good."
"The solution is scalable."
"The support is brilliant. All OEMs are pretty helpful."
"We are able to effectively follow up on requests, ensuring all customer issues are resolved in a timely manner. This solution provides a platform where there is visibility of all customer interactions, with efficient follow-up."
"The most valuable feature of Microsoft Dynamics CRM is the campaign feature."
"The most valuable features of Microsoft Dynamics CRM are its easy operations and functionality."
"It is good for sales and service maintenance. It has various integration tools."
"Microsoft Dynamics CRM has the same features as Salesforce CRM, but what I like about the solution is that it's customizable. It's also one of the top-rated CRMs in the market. I also like that the coverage system of Microsoft Dynamics CRM is very, very broad, which means you can do a lot with it versus what you can do with Salesforce CRM."
"The dashboards and dashboard customization are great."
"Our use case within the organization covers the entire cycle from lead generation, demand planning, and opportunities to realization and closure. For our clients, Salesforce is used more to plot the cycle from products to cash and lead to revenue. They mostly build offers and pricing quotations in the Salesforce environment through their field marketing agents."
"Salesforce's user interface is easy to use, and the reporting is good. It worked well with Excel, so I was okay with it. I don't know about integration with any other software because I didn't have to deal with them."
"Suitable for all sizes of organizations."
"Salesforce Sales Cloud is very reliable and provides good stability and security."
"It is a very stable solution."
"The automation of Salesforce Sales Cloud makes the process very easier to focus on leads and converts them automatically to accounts, contacts, and opportunities."
"You can adapt Salesforce for all customer needs."
"Overall, the solution could be made to be more user friendly."
"I have contacted support. They are able to help but not in the right amount of time. I have had a horrible experience."
"One area for improvement in Microsoft Dynamics CRM is its end user feedback. It's still not that great compared to Salesforce. They also need to improve on the look and feel of the solution, because those are still slightly better on Salesforce."
"Dynamic's management could be improved. The tech management should have better technical capabilities."
"The approvals component of Dynamics is complex. It isn't very easy to generate approvals between different departments."
"The performance could be improved."
"Microsoft Dynamics CRM could improve by being more user-friendly."
"It would be better if it were more secure."
"The solution's customer support is not so good."
"I think the user experience could be improved. I would like the user interface to be a bit more user-friendly and modern."
"The built-in functionality is a little dated."
"It is very clunky. Its interface can be more user-friendly. There is always way too much information going on in Salesforce. It puts too much on your screen. It gives you every piece of information in the world, whereas I need less. It would be nice for it to be cleaned up a bit."
"The solution's configuration could be improved because getting a purchase order and administrating the right fields can be a real headache for us, especially when the Sales Cloud system enters an error stage."
"Compared to other CRM solutions, Salesforce is expensive. It is more affordable for enterprise users than for small businesses."
"The setup of Salesforce Sales Cloud is complex. You need specialists in that area to be able to have a good setup. Once it's set up properly, running it is seamless. That's the most beautiful thing about Salesforce Sales Cloud."
"Sales Cloud could be improved with more training. In general, the training is very good, but you have to really seek out some good options in order to upskill yourself. Another thing, which could also be a benefit, is that Sales is very customizable. If you move from one organization to another, you can see your Salesforce as before, but their Sales Cloud may look completely different from what you're used to. It's not like Microsoft Excel or Trello, where the layout and all the functions are the same. Because it's so customizable, I feel like there is a bit of a learning curve when you inherit another Sales Cloud instance. To be honest, I think that's the beauty of Salesforce because you can customize it so much to fit your needs as a company. It follows your processes and use cases in order for you to get the most out of the system itself."
Microsoft Dynamics CRM is ranked 2nd in CRM with 68 reviews while Salesforce Sales Cloud is ranked 3rd in CRM with 94 reviews. Microsoft Dynamics CRM is rated 7.6, while Salesforce Sales Cloud is rated 8.4. The top reviewer of Microsoft Dynamics CRM writes "Intuitive APIs, customizable design, but dashboards could improve". On the other hand, the top reviewer of Salesforce Sales Cloud writes "Vast, configurable, and offers great ROI". Microsoft Dynamics CRM is most compared with SAP CRM, ServiceNow, Siebel CRM, monday.com and Oracle CX Sales, whereas Salesforce Sales Cloud is most compared with SAP CRM, Oracle E-Business Suite, SAP ERP, IQVIA Orchestrated Customer Engagement and Vlocity. See our Microsoft Dynamics CRM vs. Salesforce Sales Cloud report.
See our list of best CRM vendors and best Sales Force Automation vendors.
We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
Well, the best CRM is really the one that matches the requirements of your business, because what works for one organization does not necessarily works for another. However, there are some common features that makes one system more attractive over the other. From my point of view, both of them are worth trying, but if you’d like to try some outstanding alternative, I suggest you to take a look at bpm’online sales www.bpmonline.com - it’s a cloud CRM that includes out-of-the-box processes that serve as best practices for lead management, opportunity management, quote management, order and invoice management and so forth. Your sales team will definitely appreciate the pre-build processes that enable companies to jump start using the system from day one.
We work with both platforms, we can do almost all applications with either platform.
Features - Comparable
Usability - Comparable
Performance & Availability - Comparable
Cost Model - Microsoft is Less Expensive
Compatibility with different mobile devices - Microsoft needs third party tool for full functionality
Integration with other back end ERP - Comparable
It depends upon what you want to achieve. As well I am certified Siebel Core consultant and have worked wih SFDC and MS Dynamics, still all the three caters various features unique in their own way. Having said that if the client is in favour of MS Dynamics then
Features - it is stil evolving and requires considerable changes
Cost - it is defintely comparable with SFDC but not with Siebel as the cost is high in Siebel.
Usability - it is not complex and lots of drag and drop
Features available
Performance - This depends on what the client needs are.
Integration - requires more change and it has it's own challenges
I hope this helps for now. Please feel fee to reach me if you need any further questions or clarifications
I am not familiar with MS Dynamics, and have never used it. However, just from a look at the website, this package seems more the equivalent of a Marketo or Eloqua kind of application. At Liquidware Labs, we use Marketo, Salesforce, extended with RainKing.
Not sure if my background would be helpful for this issue, but if this individual would like to speak with me directly about the goal for marketing with CRM packages, then I would be happy to discuss.
Thanks.
Grace
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A few anecdotes to consider:
*The few MS Dynamics customers I know report that it has a lot of bugs, quirks and really cumbersome to customize
*In one quote/evaluation I've seen, MS Dynamics had a final quote that was one third of a similar Salesforce quote (that is, same number of users, type of licenses, etc)
Microsoft Dynamics CRM -
*Pricing based on your needs
*99.9% Service Level Agreement (SLA)
*Microsoft had a pre-developed reporting engine within SQL Server called SQL Server Reporting Services (SSRS)
*MS Dynamics CRM Online is a true Microsoft Outlook application, not just a plugin
Salesforce.com -
*Enterprise Edition - $125/user/month , Salesforce Mobile Classic - $50/user/month
*No Service Level Agreement (SLA)
*Salesforce is repealing Outlook features; for example, users can’t manage opportunities and leads anymore
*Salesforce doesn’t have a concept of a fluid user interface for Leads –> Contacts –> Opportunities