Head of Service at MPM
Real User
Has a useful dashboard and good scalability
Pros and Cons
  • "The feature I find most useful is the handy dashboard."
  • "I would like to see an improvement in the technical support. Stronger authentication will also be a plus."

What is our primary use case?

Our primary use case of this solution is for bandwidth. We are very satisfied with this program.

What is most valuable?

The feature I find most useful is the handy dashboard.

What needs improvement?

I would like to see an improvement in the technical support. Stronger authentication will also be a plus.

In the next version, I would like to have authentication for 40 tokens.

For how long have I used the solution?

I have been using Fortinet FortiAnalyzer for a month now on private cloud.
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What do I think about the scalability of the solution?

We have between 20 and 25 users and we plan to increase this number, so I believe the program is scalable.

How are customer service and support?

We are very satisfied with the customer service.

How was the initial setup?

The initial setup was straightforward and deployment took us about eight months. The reason for this is that we installed other programs during this time too, like Fireworks Data Center, Switch Data Center, Cisco Nexus Data Center, and Forcepoint. We use Stitch as our local manager. 

What's my experience with pricing, setup cost, and licensing?

All Fortinet programs come at a good price.

What other advice do I have?

I will definitely recommend this solution to others. My rating is a ten out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user494214 - PeerSpot reviewer
System & Network Administrator at a tech services company with 11-50 employees
Real User
Gives us a simplified and user-friendly interface to work with
Pros and Cons
  • "It has a simplified and user-friendly interface."
  • "When it comes to pushing logs to a SIEM, most of the time we have some issues when it comes to filtering."

What is our primary use case?

We use the analyzer for reporting, to know what exactly is happening on the network. We use it to see which accesses are granted, which accesses are denied, which sites are visited, which botnets are coming in, which viruses, etc.

The solution is on-premise. Most of the time we set it up on the client's premises, depending on their needs. The cloud is there for testing.

What is most valuable?

It has a simplified and user-friendly interface.

What needs improvement?

With FortiAnalyzer, most of the time, although the interface is simplified, when you are new to it you have issues of navigating through it.

And when it comes to pushing logs to a SIEM, most of the time we have some issues when it comes to filtering.

Also, reports need to be simplified because its reporting currently includes more detailed and technical things. If we could get a simplified or executive summary, that would be good.

For how long have I used the solution?

We have been using this solution for about four or five years.

What do I think about the stability of the solution?

It's very stable, unlike the previous version which, when the logs were huge, would crash and we would have to reset it and start all over again.

What do I think about the scalability of the solution?

The scalability is also fine if you do your prerequisites right. If so, you won't have any issues. But if you don't do your scoping right, and more logs come into the system - more than it can handle - you will face issues. You need to do your scoping right to get it to be stable and scalable.

How are customer service and technical support?

Technical support is kind of slow. When you have 24/7 support, the response is quick. But when you send something in, it takes a long time to get a response. Fortinet support is a little bit slow when using their portal for support.

In our case, because we are partners, we have a couple of tech guys we can call to get support done. When an end-user requests support through the portal, and even when we do, it takes hours to get a response.

Which solution did I use previously and why did I switch?

We work with multiple solutions and Fortinet has been the number-one.

How was the initial setup?

For me, the initial setup was straightforward. The deployment takes approximately ten minutes. In some cases we could be waiting for results, waiting for logs to get up to do some analysis.

What's my experience with pricing, setup cost, and licensing?

The price is quite expensive. Fortinet products are very expensive. That is something which they should also look at, because if you compare Fortinet product to, say, Sophos for example, Fortinet is really high and that's the only thing which is a drawback for most users. Although their plan is a value-for-money appliance, the price is expensive.

What other advice do I have?

Anyone who asks me about a Fortinet product, I'll give that person a thumbs-up. So far, Fortinet has been the best for me. It's a value-for-money appliance, it has an easy to use interface, and it gives you exactly what you want. The only drawback would be the price. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
PeerSpot user
Buyer's Guide
Fortinet FortiAnalyzer
May 2024
Learn what your peers think about Fortinet FortiAnalyzer. Get advice and tips from experienced pros sharing their opinions. Updated: May 2024.
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Systems Architect at ZENTIUS
Reseller
Great UI, good performance, and never crashes
Pros and Cons
  • "Log collection is the most valuable. The UI looks great. It has a very good look and feel. We don't have the need to use solid state drives. We use mechanic drives, and we don't see any performance issues, so basically, it is doing fine."
  • "It will be better if behavior or indicators of compromise were on the same licensing schema. Currently, it is an advanced feature that you have to purchase as an add-on. This is the reason we're trying to do the ELK so that we can integrate them and create those rules by using open-source software. It will also be better if it has some more integration with IT service management tools so that we can do endpoint protection and response based on those indicators of compromise or those behavior analysis rules that create events that can automatically flow. We can inject that data into a service incident ticket on our IT service management tool, and that way we can assign the ticket to the proper teams and respond right away. Currently, we only have integration with ServiceNow."

What is our primary use case?

We mostly use the FortiAnalyzer VM. We sell the license for this solution and also the professional service to have it. 

There are different types of business needs of our clients because they're in different business areas. We have firewalls on them. Some of them are on the perimeter network, and some of them are being used as the core network solution. We collect all the logs from their FortiGates. 

In some cases, we also use FortiWeb, which is a web application firewall. We also use FortiMail, which is an email protection solution or email security solution. We gather all the logs on FortiAnalyzer, and we try to do some flat counting and identify behavior or do behavior analysis from those logs and see what is interesting. Our team analyzes those events so that we can prevent any disruption of service because of the security, vulnerability, or issue.

What is most valuable?

Log collection is the most valuable. The UI looks great. It has a very good look and feel. We don't have the need to use solid state drives. We use mechanic drives, and we don't see any performance issues, so basically, it is doing fine.

What needs improvement?

It will be better if behavior or indicators of compromise were on the same licensing schema. Currently, it is an advanced feature that you have to purchase as an add-on. This is the reason we're trying to do the ELK so that we can integrate them and create those rules by using open-source software.

It will also be better if it has some more integration with IT service management tools so that we can do endpoint protection and response based on those indicators of compromise or those behavior analysis rules that create events that can automatically flow. We can inject that data into a service incident ticket on our IT service management tool, and that way we can assign the ticket to the proper teams and respond right away. Currently, we only have integration with ServiceNow

For how long have I used the solution?

I have been using this solution for five years. 

What do I think about the stability of the solution?

We have the box or the VM running for more than a couple of years now. We do upgrade so that we can add new features that Fortinet is releasing, but it is pretty stable. It never crashes.

What do I think about the scalability of the solution?

It is a little complex in terms of scalability and mostly because we're using a kind of high-end systems. For scaling, you have to order a different licensing and move more power and computing into a new architecture. It doesn't have that much scalability.

Our clients are SMB or small and medium businesses, but we also have plenty of customers on the campus wide area network.

How are customer service and technical support?

I would rate them a five out of ten. They will have to move their base locations to a different city. I'm not a native speaker of English, and sometimes, when we're trying, there is a language barrier. They're located in India or some Middle East city. They can do really better. Sometimes their response is not as adequate as other vendors.

How was the initial setup?

It was very straightforward. The deployment could take a couple of days to fine-tune all the rules for log management.

What other advice do I have?

There are plenty of solutions. Fortinet FortiAnalyzer is very helpful if you are really into FortiGate devices. We handle other firewalls, but 80% to 85% of them are Fortinet, so it is a very good solution because it has native integration with everything, but I wouldn't recommend it if you have less than 50% of Fortinet firewalls. If you have agnostic technology, you can integrate all of them into the same solution. FortiAnalyzer is only for FortiGates right now.

I would rate Fortinet FortiAnalyzer a nine out of ten. It just needs more integration with IT service management tools for endpoint detection and response, which is the main objective.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
PeerSpot user
Technical Presales Engineer at Dristi Tech Pvt.ltd
Real User
Provides very good metrics, visibility of the network and does what a network analyzer should do
Pros and Cons
  • "The feature that I have found the most valuable is to be able to see everything in our network in a single task. A single menu and the graphical bar charts that it provides to give insights are very useful. It also gives very good metrics on bandwidth utilization, CPU, and device performance. It is very simple and easy to use as well."
  • "They can include integration with devices, such as firewalls, endpoints, from other vendors. They can include graphic monitoring of everything in the network, not just Fortinet products. It would also be good to include customizable reports and customizable views of the reports."

What is our primary use case?

Generally, Fortinet FortiAnalyzer gives you visibility around the network. You can track and monitor devices and pick the surrounding network. You can see which packets are being sent to the network, who the users are, and what are they using. You can also view the policies and firewall rules that are being used, the IDs that are being connected to, and the IP address a particular user is using.

Basically, it's a SOC. It's a security operations device. We use it for continuous monitoring, and it takes a team to do so. In my organization, three to four people are using it on a daily basis.

What is most valuable?

The feature that I have found the most valuable is to be able to see everything in our network in a single task. A single menu and the graphical bar charts that it provides to give insights are very useful. 

It also gives very good metrics on bandwidth utilization, CPU, and device performance. It is very simple and easy to use as well.

What needs improvement?

They can include integration with devices, such as firewalls, endpoints, from other vendors. They can include graphic monitoring of everything in the network, not just Fortinet products.

It would also be good to include customizable reports and customizable views of the reports. 

For how long have I used the solution?

I have been using Fortinet FortiAnalyzer for about five to eight months. We are using the latest version. We have deployed it on-premises as a VM.

What do I think about the stability of the solution?

It's pretty stable.

What do I think about the scalability of the solution?

I'd say that it's very scalable. Scalability depends on which version of the appliance you're using. 

If you're using a hardware-based appliance, it's obviously tough to scale as that would require purchasing new devices. If you go to cloud services or virtual services, it's pretty easy to scale. You need to purchase new VMs and add the IOCs that you need, which is easy. 

How are customer service and technical support?

I have contacted technical support, but not particularly regarding Fortinet FortiAnalyzer. I have only contacted them for firewalls and routing issues. I have not yet contacted them for things related to Fortinet FortiAnalyzer.

How was the initial setup?

It's very easy and straightforward. You just need the point the FortiGate devices to your Fortinet FortiAnalyzer, and it just automatically configures the security fabric. The time depends on how many devices you're actually using. Configuring one device into your Fortinet FortiAnalyzer takes about five minutes or so.

What about the implementation team?

The deployment was pretty straightforward. I didn't need any help in setting it up. I did it myself very easily. It comes with useful guidelines for setting it up. They also provide documentation and information through their website.

One person can easily do the deployment, but the main goal of the solution is to continue to monitor the regular network traffic for which a team is required. Our software team is responsible for handling such things.

Which other solutions did I evaluate?

This product is only dedicated to packet analyzing, automation, and things like that. I have not used analyzers of other vendors. However, other solutions do provide similar functionalities. 

What other advice do I have?

It is kind of a very good network packet analyzer solution. It does what a network analyzer should do, and it does it very well. 

In terms of firewalls and using network analyzers, Fortinet has always been the leader among the leaders. Fortinet provides very good features and products. Specifically, if you want to use Fortinet FortiAnalyzer, you need to have a FortiGate environment. You need at least one FortiGate or other similar product in your network. So, if you are already using or are into Fortinet products, then FortiAnalyzer is a very good product to add on top of other products. Having only FortiAnalyzer in your network is kind of useless.

I would rate Fortinet FortiAnalyzer a nine out of ten. It's a very good product.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
IT Security Engineer at a tech services company with 201-500 employees
Real User
Straightforward to set up and simple to use but could have a better reporting module
Pros and Cons
  • "The initial setup is straightforward."
  • "The pricing could be better. They could work to make it more competitive on the market."

What is our primary use case?

We primarily use it for logging collection. 

What is most valuable?

It's a simple log collection tool. There isn't too much that's special or unique about it. 

It meets our expectations for the most part.

The solution does offer very useful integration capabilities. 

The interface is fine.

The initial setup is straightforward. 

What needs improvement?

The pricing could be better. They could work to make it more competitive on the market.

The report module could be simplified a bit to make it easier to use. 

Technical support has been very bad. They should work to improve their level of service.

For how long have I used the solution?

I've been dealing with the solution for about seven years at this point. It's been a while. I have a lot of experience with it. 

What do I think about the stability of the solution?

The solution is stable and there are no bugs or glitches. It doesn't crash or freeze. It's reliable. The performance is good. 

What do I think about the scalability of the solution?

The scalability might be limited depending on the installation.

How are customer service and technical support?

We haven't been happy with technical support. We find the service to be quite bad. For example, in our last experience dealing with them, we had multiple issues and the outcomes were not great. We were disappointed with the help we received. 

How was the initial setup?

The initial setup is not overly complex or difficult. It's straightforward enough. A company shouldn't have any issues with the setup.

What's my experience with pricing, setup cost, and licensing?

The pricing isn't the least expensive on the market. They could work to improve it to make it more interesting for other companies. Adjusting pricing might be a good move.

Which other solutions did I evaluate?

I've personally looked into other security solutions, just to understand the market for myself. I've personally compared Fortinet, Meraki, Check Point, and Cisco ASA Firewall in terms of their safety and security capabilities. 

What other advice do I have?

We're Fortinet partners. We have a business relationship with the company.

I'd give the solution a rating of six out of ten.

I'd still recommend it to other users, however. If the reporting, interface, and tech support were a bit better, I'd rate it higher. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Presales Technical Specialist at a computer software company with 201-500 employees
Real User
Simple, straightforward, and stable
Pros and Cons
  • "I like its simplicity. It is straightforward. We get reports and emails about the logs, and that's it."
  • "The cloud version can be expensive. If the customers could get the resources to store the logs on-premises, it would be much better."

What is our primary use case?

It is used to get the logs of all boxes that a customer has.

What is most valuable?

I like its simplicity. It is straightforward. We get reports and emails about the logs, and that's it. 

What needs improvement?

The cloud version can be expensive. If the customers could get the resources to store the logs on-premises, it would be much better.

In terms of features, there is no need for additional features.

For how long have I used the solution?

I have been using this solution for three years.

What do I think about the stability of the solution?

It is stable.

What do I think about the scalability of the solution?

It is scalable.

What about the implementation team?

We need only one engineer for its deployment and maintenance.

What's my experience with pricing, setup cost, and licensing?

It is acceptable for on-premises, but it is expensive for the cloud. 

What other advice do I have?

I would rate it a 10 out of 10.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Chief Technical Officer at a tech services company with 11-50 employees
Reseller
Stable and scalable but a little overpriced
Pros and Cons
  • "Initial setup is ok."
  • "Pricing should be about 10-20% lower."

What is most valuable?

The feature I find most valuable is the reporting customization.

What needs improvement?

Areas for improvement would be the default template reporting and the user-friendliness of the report customization. In the next release, I would like to see more information about tracking intelligence.

For how long have I used the solution?

I have been using this product for over five years.

What do I think about the stability of the solution?

This solution is stable.

What do I think about the scalability of the solution?

This solution is scalable.

How are customer service and support?

Technical support is fine, but they could improve their understanding of the customer environment when troubleshooting.

How was the initial setup?

The initial setup is ok.

What's my experience with pricing, setup cost, and licensing?

The pricing of this product should be about 10-20% lower.

What other advice do I have?

This is a good product, but I think there are better ones for log analytics. I would rate this product seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer:
PeerSpot user
it_user275226 - PeerSpot reviewer
IT Director with 501-1,000 employees
Vendor
I'm able to see each IP separately, including user name and other stats, but the admin UX needs improvement.

What is most valuable?

  • Real time reports
  • Reports on who tried to attack
  • FortiGate monitor

How has it helped my organization?

Before using FortiAnalyzer, people would surf wherever and we could not monitor or see which computer in the company goes where. Everyone had the same IP. Now, using the analyzer, I am able to see each IP separately, including user name and other stats. One time the police called and told me someone from the company was breaking the law and I was able to monitor the specific computer.

What needs improvement?

They should learn from CheckPoint how to design UX for admins.

What was my experience with deployment of the solution?

No issues encountered.

What do I think about the stability of the solution?

It's very stable.

How are customer service and technical support?

Customer Service:

I've not used them yet.

Technical Support:

I've not used them yet.

Which solution did I use previously and why did I switch?

We previously used a previous solution.

How was the initial setup?

It was straightforward.

What about the implementation team?

We did it in-house.

What was our ROI?

It's a great ROI for the price.

What's my experience with pricing, setup cost, and licensing?

Only get it if you need it.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
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Updated: May 2024
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