Ionut Raducanu - PeerSpot reviewer
IT Specialist at ELTEK Multimedia
Reseller
Good documentation, a nice interface and a simple setup
Pros and Cons
  • "It's a very stable product."
  • "Their pricing model is not the best and needs work."

What is our primary use case?

Our customers are working with this product in their companies.

I haven't really played around with it so much. Basically, we're just doing log reviews, and that's it.

What is most valuable?

The initial setup is easy.

It's a very stable product.

We can scale the product as well. 

Support has been good in general. 

It offers pretty good documentation.

I like the interface they offer. 

What needs improvement?

I'm a reseller and integrator.

I can't really tell if anything is missing. Maybe we'll find something in the future, however, I'm not sure at the moment.

Their pricing model is not the best and needs work. 

It would be nice if there were more third-party integration capabilities. 

For how long have I used the solution?

I've been using the solution for six months. It hasn't been that long. 

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What do I think about the stability of the solution?

Like all Fortinet products, it is pretty stable. There are no bugs or glitches. It doesn't crash or freeze. 

What do I think about the scalability of the solution?

The solution is scalable and expandable. It's not an issue at all. 

We have three people working on it in our organization. 

How are customer service and support?

Technical support is fairly good. I haven't really needed to call support just yet.

Which solution did I use previously and why did I switch?

Our company is a Fortinet supplier. We don't deal with other solutions. 

How was the initial setup?

It's an easy initial setup. The implementation is not overly complex. The deployment is pretty fast and only takes two or three hours. 

What's my experience with pricing, setup cost, and licensing?

I'm not a fan of the licensing system in general. I don't like their pricing model. 

What other advice do I have?

I'd rate the solution nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
PeerSpot user
Moises Castillo - PeerSpot reviewer
Technological Infrastructure Coordinator at IEST
Real User
Top 10
Easy to configure and integrate with a straightforward setup
Pros and Cons
  • "Support is helpful."
  • "We are concerned about the compliance of our policy and institutional philosophy."

What is our primary use case?

The product is for reporting about the use or detecting some issues or activities.

What is most valuable?

The ability to track the activities of our users and some topics about security risks are the most valuable aspects.

It's simple to use.

It is not hard to set up.

The configuration is easy.

It offers good integration capabilities.

Support is helpful.

There is a lot of great documentation to be found online. 

What needs improvement?

We are concerned about the compliance of our policy and institutional philosophy. We are a university and provide the tool to the users and to the infrastructure for the right use.

For how long have I used the solution?

I've been using the solution for six years. 

What do I think about the scalability of the solution?

We have around 2,000 users.

How are customer service and support?

Support is good. We also use the documentation online and find help via some tutorials on the internet.

How was the initial setup?

The initial setup is very simple. 

The deployment took about six months. 

What about the implementation team?

We deployed it via our team, however, we used an external consultant from the reseller.

What's my experience with pricing, setup cost, and licensing?

We pay a standard licensing fee on a yearly basis. 

The pricing is complex since we need to add some other products or tools to assure our infrastructure, then the amount of every one of the items of software otherwise the solution is expensive in the end.

What other advice do I have?

We are a customer and end-user.

I'd rate the solution nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Fortinet FortiAnalyzer
May 2024
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IT Manager at a manufacturing company with 201-500 employees
Real User
Notifications and alerts are helpful, and it is a natural choice for Fortinet security devices
Pros and Cons
  • "Special notifications about compromised phones are valuable because we have some guest networks, and sometimes, people are connecting phones that are connected to compromised websites. We want to be informed about it. We sometimes have some cases where we want to analyze the connection from inside to outside ports. So, it helps with a lot of things. It depends on our needs."
  • "The interface or GUI does not work properly on Microsoft Edge. The behavior or the view is different on Microsoft Edge versus on Chrome or Firefox. When some buttons do not work, I am forced to switch to Firefox."

What is our primary use case?

We take all the logs from FortiGate. 

We have it deployed on-premises, and we are definitely using its latest version because we are creating a new virtual machine.

What is most valuable?

Special notifications about compromised phones are valuable because we have some guest networks, and sometimes, people are connecting phones that are connected to compromised websites. We want to be informed about it. We sometimes have some cases where we want to analyze the connection from inside to outside ports. So, it helps with a lot of things. It depends on our needs.

What needs improvement?

The interface or GUI does not work properly on Microsoft Edge. The behavior or the view is different on Microsoft Edge versus on Chrome or Firefox. When some buttons do not work, I am forced to switch to Firefox.

There could be better analysis from the client's perspective. If you have FortiClient EMS, you should be able to analyze users more than the connections.

For how long have I used the solution?

We started using Fortinet FortiAnalyzer this year. It was bought by our main company in the Netherlands.

What do I think about the stability of the solution?

It is now stable, but our previous instance was unstable. We had problems with connectivity. It was strange because it is a virtual machine, and it was on the same hypervisor or host, but only Fortinet FortiAnalyzer had connectivity problems. The connection was dropped, and it was not always possible to log in. We moved it to a different environment. We have now moved it to a Hyper-V cluster on a different site in Poland, and it is now stable.

What do I think about the scalability of the solution?

It is scalable. We could change the size. It was easy.

We have mainly two people working with Fortinet FortiAnalyzer. My colleague and I from the Netherlands work on it. All IT departments also can access it. In total, we have five or six users, but mainly, two of us work on it.

How are customer service and support?

I use their technical support when I have problems. They solve my problems, but sometimes, they take time because it is difficult to understand each other. I prefer a phone call over the email or ticket system because we can share more information in a short time. I would rate them a nine out of ten. They sometimes do not have a fast solution, but they always resolve an issue in the end.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I did not work on any similar product previously.

How was the initial setup?

It was easy to deploy. It took one hour.

What about the implementation team?

We deployed it ourselves. We know the product. We know how to register devices and how to join devices. It was easy. We used our knowledge.

What's my experience with pricing, setup cost, and licensing?

I do not know the price of Fortinet FortiAnalyzer. I did not pay for it, but I know the price of other Fortinet products. They are not cheap. I am from Poland. We have Zloty, not Euro, so for us, everything is expensive. 

I had also tried to buy it in the past, but it was too expensive.

What other advice do I have?

If you have FortiGate and FortiClient EMS, FortiAnalyzer is a natural choice. You can have notifications and alerts. Some things are automatically done by FortiAnalyzer. From a security perspective, it is a very good product.

Overall, we are satisfied with it. I would rate Fortinet FortiAnalyzer an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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PeerSpot user
Dolf Krikke - PeerSpot reviewer
Senior Network Architect at INISI b.v.
Real User
Top 10
The monitoring features are quite impressive, including maps, source IP, country codes, and geolocation
Pros and Cons
  • "What I like the most is the monitoring system."
  • "The UI can be more user-friendly for new users."

What is our primary use case?

We are an IT company. One of our clients utilizes FortiGate, FortiAnalyzer, and FortiManager. Thus, this is the sole customer in our portfolio using Fortinet FortiAnalyzer. Among our other clients, some exclusively employ FortiGate. Our responsibility encompasses network management for these clients.

What is most valuable?

What I like the most is the monitoring system. For example, it can track who is accessing through VPNs. The monitoring features are quite impressive, including maps, source IP, country codes, and geolocation – all of which are really cool. Additionally, the logging functionality is also excellent.

What needs improvement?

The UI can be more user-friendly for new users.

For how long have I used the solution?

I have been using Fortinet FortiAnalyzer for seven years.

What do I think about the stability of the solution?

Fortinet FortiAnalyzer is highly stable. In the seven years of usage, we have never needed to reinstall it or perform troubleshooting. We have not had to make any support calls to Fortinet either. We successfully performed upgrades from version five to six and from six to seven, all of which went smoothly.

What do I think about the scalability of the solution?

Fortinet FortiAnalyzer is scalable.

How are customer service and support?

The technical support is excellent. I have never encountered any problems with FortiAnalyzer, but the issues we faced with FortiGate, which I was unable to resolve on my own, were promptly resolved by their team.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup is straightforward. We can choose to install either a single node or a cluster. We run it in a virtual environment on firmware, and the process of installing the RPA takes around 15 minutes. Afterward, some configuration is required, including the installation of certificates and similar tasks. Thus, the entire process usually takes approximately one to two hours.

Once the installation is complete, we need to connect all the FortiGate Firewalls to the FortiAnalyzer. This step also involves configuring them securely. When I deploy this solution for a customer, it typically takes me about four to eight hours to complete the installation and configuration. 

What's my experience with pricing, setup cost, and licensing?

The price is not expensive when compared to other solutions like Palo Alto.

In addition to the licensing, we pay for a support contract.

What other advice do I have?

I would rate Fortinet FortiAnalyzer eight out of ten.

Fortinet FortiAnalyzer is only valuable for organizations that utilize ten or more FortiGates.

I recommend Fortinet FortiAnalyzer to others.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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PeerSpot user
AshishSingh10 - PeerSpot reviewer
Solutions Architect at a comms service provider with 501-1,000 employees
Reseller
Easy to configure and understand with helpful support
Pros and Cons
  • "The initial setup is easy, and the deployment is fast."
  • "They could improve the user interface a bit."

What is our primary use case?

We primarily use the solution as a firewall and security gateway.

What is most valuable?

It is easy to configure.

The end-user finds it very easy to understand. 

It's stable and reliable.

The solution is scalable.

The initial setup is easy, and the deployment is fast. 

Technical support is generally helpful. 

What needs improvement?

I'm not sure if any features need improvement. 

They could improve the user interface a bit. The GUI could be easier to understand.

For how long have I used the solution?

I've used the solution for four years. 

What do I think about the stability of the solution?

The solution is very stable. I'd rate the solution ten out of ten in terms of reliability. There are no bugs or glitches. It doesn't crash or freeze. 

What do I think about the scalability of the solution?

It's a very scalable solution. I'd rate the ability to extend ten out of ten. It's excellent. 

We work with mostly small and medium companies. 

How are customer service and support?

I haven't been directly involved with support. However, I have an understanding that they are very good. I haven't heard of any complaints. 

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I'm also familiar with Check Point. I prefer Fortinet products. 

How was the initial setup?

The initial setup is straightforward. I'd rate the ease of setup eight out of ten. It is quite simple. 

Deployment only takes about one week. We can handle the customer's various policies and configurations. 

It only takes one person to deploy and maintain the solution. It's easy to manage the product. The customer can self-learn the solution and manage it once it is launched. 

What's my experience with pricing, setup cost, and licensing?

It is a fairly affordable solution. I'd rate the solution three or four out of ten with ten being the most expensive. It's cheap It's not costly.  

What other advice do I have?

We mostly resell the solution to big and small customers. 

We're using the latest version of the solution. 

I'd recommend the solution to others. I'd recommend Fortigate products to users in general. 

I would rate the solution ten out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
PeerSpot user
Saneesh Pv - PeerSpot reviewer
Network Security Specialist at GBM
Real User
Top 5
Customer support is good, but the tool lacks a sophisticated and customizable dashboard
Pros and Cons
  • "I would say that Fortinet's tech support is really good."
  • "The deployment of Fortinet FortiAnalyzer is not complex, but integrating it with firewalls can take some time, depending on the number of firewalls."

What is our primary use case?

It's a lock storage correlation device. You can connect locks from different devices. Not just from Fortinet, but you can send locks from other devices to FortiAnalyzer. Basically, it is a centralized repository.

What is most valuable?

Fortinet FortiAnalyzer has a lock correlation feature. It simplifies the troubleshooting process for its customers. So now, instead of logging into every firewall, they can log into Fortinet FortiAnalyzer and check the locks. They can also check whether there are any issues with the network.

What needs improvement?

This is a difficult question for me to answer. I want the tool to have a sophisticated and customizable dashboard similar to the one in the SIEM solution. However, I'm not sure if that is in the pipeline. Basically, I would say that it's not a pure SIEM solution where your customer can have a layer on a view of dashboards or advanced dashboards.

For how long have I used the solution?

I work with Fortinet and Palo Alto. I am also a partner of Fortinet. Even though I have been working with Fortinet for more than five or six years now, Fortinet EDR is something very new for me and us in general. We have been working on firewalls, FortiAnalyzer, FortiManager, FortiMail, FortiADC, and FortiWeb. EDR, SDMA, and ZTNA are new to us. Speaking about Fortinet FortiAnalyzer, I have been working on it for more than six years now.

What do I think about the stability of the solution?

The stability of Fortinet FortiAnalyzer is okay. Although some customers have encountered issues, others have had a pretty okay experience and are doing pretty well with the solution.

What do I think about the scalability of the solution?

I would say that more than ten of our clients are working on this solution. I would say that it is kind of scalable since it comes in different form factors. Owing to the different form factors and sizing of the solution, you can add and get increased capacity. This can help a person to add more firewalls and devices.

How are customer service and support?

I would say that Fortinet's tech support is really good.

How would you rate customer service and support?

Neutral

How was the initial setup?

I can say that the setup is a mixture of both options. I wouldn't say it is difficult. I would rather say that the setup process is okay or moderate. Also, the straightforwardness and complexity of the setup process will depend on your environment.

The deployment of Fortinet FortiAnalyzer is not complex, but integrating it with firewalls can take some time, depending on the number of firewalls. So, the deployment of the entire solution can take approximately one week to complete.

What's my experience with pricing, setup cost, and licensing?

I'm not familiar with the cost point, because I am more of a technical person and I do not do pre-sales or sales.

Which other solutions did I evaluate?

I downloaded reports for CrowdStrike Falcon and FortiEDR from peerspot.com to see how they are in terms of performance.

What other advice do I have?

Based on current trends, people are shifting towards FortiGate devices for their attractive value proposition and exceptional performance. FortiGate is the go-to choice for firewalls. And for us, along with FortiGate, I'll even go with FortiManager and FortiAnalyzer. I rate this solution a seven out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Security Manager at Alternative Solutions
Real User
Top 5
Scales well, helpful GUI, and useful automation
Pros and Cons
  • "The most valuable features of Fortinet FortiAnalyzer are the GUI and there is automation that can be done with playbooks and mini-books."
  • "Fortinet FortiAnalyzer can improve by introducing integration with other Fortinet solutions with automation with one interface would be helpful."

What is our primary use case?

My clients mainly use Fortinet FortiAnalyzer for the log and automation.

This solution can be deployed on-premise and on the cloud.

What is most valuable?

The most valuable features of Fortinet FortiAnalyzer are the GUI and there is automation that can be done with playbooks and mini-books.

What needs improvement?

Fortinet FortiAnalyzer can improve by introducing integration with other Fortinet solutions with automation with one interface would be helpful.

For how long have I used the solution?

I have been using Fortinet FortiAnalyzer for approximately four years.

What do I think about the stability of the solution?

The stability of Fortinet FortiAnalyzer is good.

I rate the stability of Fortinet FortiAnalyzer a ten out of ten.

What do I think about the scalability of the solution?

The solution is scalable.

This solution is suitable for all sized companies.

I rate the scalability of Fortinet FortiAnalyzer a nine out of ten.

How are customer service and support?

My clients had a mixed experience with the support from Fortinet FortiAnalyzer. Some had good experiences and others had poor experiences.

I rate the support of Fortinet FortiAnalyzer a ten out of ten.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

My customers have tried Palo Alto Panorama and we only had positive feedback from Fortinet FortiAnalyzer.

How was the initial setup?

The initial setup of Fortinet FortiAnalyzer is simple.

What's my experience with pricing, setup cost, and licensing?

The price of Fortinet FortiAnalyzer is expensive.

I rate the price of Fortinet FortiAnalyzer a ten out of ten.

What other advice do I have?

I rate Fortinet FortiAnalyzer a ten out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Fasal Kp - PeerSpot reviewer
Senior System Administrator at SAGT
Real User
You can also download premade reports on the portal, but the user experience could be better
Pros and Cons
  • "FortiAnalyzer helps us discover what's happening on the network."
  • "They could always improve the interface and the user experience."

What is our primary use case?

FortiAnalyzer is a log analytics tool. Our company has around 600 to 700 people.

What is most valuable?

FortiAnalyzer helps us discover what's happening on the network.

What needs improvement?

They could always improve the interface and the user experience.

For how long have I used the solution?

I have used FortiAnalyzer for four or five years.

What do I think about the stability of the solution?

I rate FortiAnalyzer eight out of 10 for stability.

What do I think about the scalability of the solution?

Scalability is irrelevant to me because we have a small setup. One analyzer is enough for me.

How was the initial setup?

Setting up FortiAnalyzer isn't complex and takes two or three hours. They have a prebuilt OVA we can deploy using Ansible. Next, we configure FortiGate to send the logs to the FortiAnalyzer. You can also download premade reports on the portal.

What's my experience with pricing, setup cost, and licensing?

You pay an annual license based on the volume of logs per day.

What other advice do I have?

I rate FortiAnalyzer seven out of 10.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
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Updated: May 2024
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