Jira Reviews

We use Jira in our organization for lifecycle management.

The solution has helped our organization do lifecycle management easily.

I have found the most valuable features of Jira to be ticketing, life cycle workflow, definition, and creation. Many of the features are useful.

The solution could improve by having its own tool for quality lifecycle management.

I have used Jira for approximately nine years.

The stability of Jira is good.

Jira has good scalability.

We are using this solution extensively. We have more than 5,000 using the solution in my organization.

We have been satisfied with the technical support from Jira.

We have used in-house developed tools previously and we had to do a lot of customization and this is why we moved to Jira.

I would recommend this solution to others, it is a good option.

I rate Jira an eight out of ten.

We have a development team and we use Jira to manage our projects. We use several products by Atlassian whenever we create and work on a new project.

We have scrum masters who write new project stories, which are tracked by Jira.

The most valuable feature is project management.

The integration and management features need to be improved.

When you first start to use the interface, it is confusing.

We have been using Jira for about one year.

In my company, we have a lot of knowledge and experience with Atlassian products. We have not needed to contact technical support.

I have also used ALM Synchronizer and I find that it is better because it is easier to manage and it is a more agile tool.

My advice for anybody who is implementing Jira is to install the plugin from Micro Focus because it is a better way to manage the interrelationship between these two tools.

Overall, my experience with Jira is pretty good.

I would rate this solution a nine out of ten.

We use this solution for Agile Scrum-Based DevOps on AWS with a Linux, Cloud-Based SaaS environment for mission-critical applications.

JIRA has increased the transparency of DevOps and it has enforced systematic, process-driven, communication.

The most valuable features are the customized Dashboard, Sprint Planning, and Automatic Notifications.

This solution would be improved with the inclusion of integration with SVN, and auto-sync with the build release number. I would like to see a more customized workflow, as well as support for the Google Doc storage of Documents.

• Agile, scrum project/sprint planning
• Bug tracking
• Workflows which help track the current state of tasks.

• The organisation is more flexible and agile.
• Tasks are easier to track. 
• Generally faster and more focused.

• Sprint planning
• Overviews over tasks and which assignees are doing what
• Specific workflows for projects.

• Add relation for workload estimation between stories and subtasks
• Linking to Confluence could be implemented. At the moment links can only be created from Confluence to JIRA, not the other way round.

It possesses excellent customization and serves the basic requirements: multi-project, products, customers and multi-level of users.

• We now have an excellent helpdesk ticketing system with follow-up and escalation.

• We used to have add-ons for remote support but it's not working, and it does not have powerful CMDB to help in building our KB and self-service for our clients.

Ticket management: We have our custom-defined ticketing number for each customer/product which helps in identifying the issue from the ticket number.

• It should be able to open a channel with a customer through chat or remote desktop.

• It should be able to define my KB articles and link it with a self-service ticket.

JIRA gives you all the features you need for organizing your work within one team and across teams in a very efficient and structured way. It is more than just a ticketing system and more than just a project management tool.

It is very user-friendly and very structured which makes it very easy to ask people from non-technical departments to come and join you within JIRA projects.

The amount of plugins is astounding, and many of them have a surprisingly high quality. While some are free, some other plugins are very expensive, but at the same time worth the money (at least this is what I think).

JIRA could be basically used to organize the work of a whole company, which is why it is so valuable.

JIRA helped us to work across teams and sites, while staying efficient and reducing communication overhead to a minimum. Since it plays very well with other Atlassian products, you can make sure that other members of the staff find JIRA issue related information much faster than in the traditional way (e.g. asking, search engine etc.).

JIRA is written in JAVA and therefore a bit hard to trouble-shoot. It also is very expensive once you have a lot of users. And since it is very flexible, it can also lead to situations where you loose overview of permissions, custom issue types etc. It also takes too long to create your own custom fields and issue types since you have to work yourself trough many layers of abstraction and features. But this is a well-known downside of flexibility and openness.

I have been using JIRA for more than 2,5 years.

No, deployment and upgrading was always straightforward.

Sometimes, it seems that JIRA gets a little slow. But is is very hard to say if the network connection, the underlying system or JIRA itself is the one to blame.

Not yet.

I used a heavily modified version of Sugar CRM, which was basically a custom solution. Never again.

The initial setup was very easy.

Since JIRA gets really expensive when having a lot of users (and maybe plugins), you should try to avoid letting everyone in by default. Maybe it is better to only give those users access who really could benefit from this product.

JIRA comes with a workflow designer which allows to design and keep track of execution of pretty much any process (similar to what a BPM solution would do but cheaper). In the new or existing workflows you can define new "statuses" which you can use as "Queues" to handle your process status or requests.

In principle, JIRA was designed to follow software development projects, but we are also using it as a solution for our call centers to follow on "Learning Administration System" processes.

It allows you to extend and define any new entities (record types), define sub-tasks, links between records as well as define new fields, screens and customize your UI based on your needs.

It also integrates very well with other applications thanks to its Restful API. In my case I integrated with JIRA from Webmethods EAI middleware as well as from SQL Server 2014 SSIS.

JIRA has a marketplace where many plug-ins are available (some for free) to extend any missing features, as well as it comes with an SDK to create your own one if needed. In fact, this is one of the biggest potentials from my point of view.

Among others Atlassian (JIRA's company) has two powerful plug-ins

• Service Desk (to control SLAs in top of your processes) - actually not a plug-in a product on top of JIRA.
• JIRA Agile which allows to follow Soft Dev Projects using SCRUM or KANBAN methodology.

• We deployed JIRA and JIRA Agile plug-in to keep track of our software development cycles using SCRUM methodology.
• It has been our product of choice for some time now in order to deploy Learning Administration Systems for our customers.

I strongly believe that ease of use for the administration part (workflows, screens, field definitions) could be improved. Sometimes it is difficult to understand "where you are" when administering JIRA.

1. Its agile support is fantastic! Whether you are an agile expert, or just starting for both scrum and kanban teams, the whole agile process is supported
2. Requirements log
3. Story board
4. Dashboards are a great feature to stay on top of what is going on in all the projects you are managing
5. It's accessible from practically anywhere, whether you're on a mobile device or desktop across many OSs and browsers

Integrating JIRA with HP Quality Center gave our dev team and management a new window to participate/track the defects Testing Team reports from. This integration is absolutely powerful and made defect sharing with different parties a peace of cake. Now we, the testing team, can report defects on our own "beloved" HP QC, and these defects gets sent automatically or upon request to different JIRA Projects and to different project parties and teams.

I would say test management, as it's a generic issue tracking tool, and not designed specifically for test management. So, the only support for test cases is the ability to mark them as passed or failed as part of the test execution, and that's the whole test, not step by step like Quality Center. It does have many test management add-ons that can be bought, and some of them can perform close functionality to what HP Sprinter does, like Bonfire, but it does not provide video recording. It doesn't provide version control for Test Cases, and integration with Test Automation and Performance Testing tools is cumbersome.

I hate the fact that I have to buy an add-on for each feature I need. Some people might see this as positive thing since you buy only what you need, but again, not all add-ons are provided by Atlassian, and hence support and quality is subject to different providers, which is again is cumbersome, and not many people would go on with.

Reporting also needs improvement, as I need to be able to create my own custom reports and be able to export them, and screen shots doesn't work all the time.

If you are an agile development team, go for it. I would advise that f your dev team have problems accessing HP Quality Center, go for it and integrate Jira with Quality Center.