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Manish A. Parikh
ESM Engineer at a tech company with 10,001+ employees
Real User
Top 5
Has helped us in being proactive with in-depth analysis of app perf from an ESM perspective

Pros and Cons

  • "​Deep Dive and Transaction Analysis Triage capability.​"
  • "User Experience is a BIG one. Integration of all of APM components into one swift deployment."

What is our primary use case?

A new concept (APM) to be introduced in our workplace which was never there before. Never had visibility into application (layer) performance. Prior to this our main focus was on server and network hardware monitoring. Having visibility into app performance and backend layer has been quite an eye opener in putting together the entire picture for management. We've put together a complete portrait from an ESM (Enterprise Systems Management) perspective with Broadcom/CA Tools.

How has it helped my organization?

We are introducing 10.1 in our dev environment and then prod down the road. APM is a new culture here so we are working with customers in getting them introduced to the product. Want to show them how deep dive provided by APM can help them with DevOps lifecycle as well as proactive monitoring. The previous version v9.5.3. we've had for about a year since we introduced a the product in our environment has been a good hands on experience for our users. Now looking forward to getting hands dirty with 10.1 and utilizing the additional capabilities. Will continue to show customers the usefulness of this tool and how they can use it to generate reports on performance of their app as well as the service it provides. There has also been reactionary situations where we have used APM and pin point the issue or able to narrow down the focus.

Updated - 08/29/2018

We now have v10.5.2 SP2 running in our Dev & Prod environment since June 2018. So, far we've had a really good reception for APM by our internal app owners. The key is now for ESM Tools to be adapted by app owners (physical, network and app layer).

Updated - 2/3/2020

We now have upgraded to v10.7.0_SP3 which has provided yet another set up stability and more capabilities for our app environment. APM Command Center (ACC) has a more features and stability from a admin and maintenance perspective.

The next upgrade (v11) changes a lot of things as Broadcom has decided to go to Kubernetes platform as for as APM upgrade and/or rollout of v11 is concerned. It will be interesting to see how customers react to this and whether it pushes them to take a look at SaaS model.

What is most valuable?

Deep Dive and Transaction Analysis Triage capability. The AppMap feature is very very helpful in visualizing. Also ACC is a huge help with agent maintenance/management (life cycle).

What needs improvement?

User Experience is a BIG one. Integration of all of APM components into one swift deployment. Can't emphasis the above two more.

For how long have I used the solution?

About 9 years.

What do I think about the stability of the solution?

On Windows Platform, it’s not great and/or stable (from previous experience). We had lots of challenges on that platform back then. But with the current employer we start things off the right foot with RHEL platform :)

What do I think about the scalability of the solution?

Agent metric containment is a VERY BIG challenge for us. Constantly have to normalize the agents to reduce the number of metrics and/or metric explosion.

How are customer service and technical support?

Customer Service:

4 out of 5

Technical Support:

4 out of 5

Which solution did I use previously and why did I switch?

There was no application performance management solution prior to the introduction of CA APM. Thus, we are still in infancy from a culture perspective. Customers are still learning as they use it often as possible.

How was the initial setup?

It was complex due to our network architecture. It tool much longer than anticipate with all the firewall hurdles and design iterations.

What about the implementation team?

Implemented through CA (the vendor) with their Services Group.

What was our ROI?

not yet determined

What's my experience with pricing, setup cost, and licensing?

If you can get a SME to architect and install then definitely go that route vs the vendor itself. There are upside to having the vendor due to the fact that they have access to unlimited resources for assistance.

Which other solutions did I evaluate?

N/A

What other advice do I have?

It’s a great product and provides a lot of in-depth data. Focus and leverage this product as a deep dive one and have another layer above it (another high-level view product etc..)

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
AlbertJurisic
CEO at Pio Pet d.o.o.
Real User
Top 20
Monitors 24/7 Mmission critical apps with low overhead, quick and helpful reporting

Pros and Cons

  • "The most valuable features are the low overhead, the ability to monitor production on 24/7 principle, the ability to decrease time to discover the point of failure in the IT infrastructure or the application environment in a short period of time, reporting for analyzing the performance of the application for improving the code optimizing process."
  • "You can sell licenses and install the full tool on service, you can show customers how to install, but how to use it and solve issues cannot be done without the experience."

What is our primary use case?

My users are satisfied with this solution, most are financial institutions such as banks.

The primary use case is for the monitoring of business applications in production. Banks use it for monitoring Internet banking solutions, internal back-office applications that have high number of users distributed on many locations, monitoring back-office applications for card transaction processing, and also for front office applications monitoring. DX APM is also used in a test phase of apps life cycle especially during a performance testing. 

How has it helped my organization?

Business-wise very much. We have the best solution in the local market because we are the most experienced APM vendor in our region and have very satisfied customers. They said that UX is much improved and MTTR is significantly decreased.

What is most valuable?

The most valuable features are the low overhead, the ability to monitor production on 24/7 principle, the ability to decrease time to discover the point of failure in the IT infrastructure or the application environment in a short period of time, reporting for analyzing the performance of the application for improving the code optimizing process.

What needs improvement?

We have no information from our customer side that they have wished for improvements. We rely on the vendor improving strategy of the product.

For how long have I used the solution?

I have been familiar with this solution for 16 years.

What do I think about the stability of the solution?

This solution is stable. In the 15 years, we have not had any major issues. It's an excellent product.

We have a good approach and implementation. If we have any problems, we solve it in the testing phase before it's in production. I can't say that we have had serious problems in the last 10 to 12 years.

What do I think about the scalability of the solution?

This solution is very scalable but we have not had the need to scale because our implementations not need more than one EM server.

How are customer service and technical support?

The technical support is good, we are satisfied. The transition period was a little bit problematic, but it only took a short time.

When Broadcom purchased CA they changed the support and the portal. We noticed but we had no real issues. They are responsible and responsive.

We are the first line of support the second line of support is done by Broadcom Support.

They have improved by making the documentation available publically, so it's not only available to partners anymore. The software documentation is really nice, approachable, readable, and searchable.

How was the initial setup?

The installation is absolutely simple. The installation is quick.

You can install the system quickly and get results in monitoring.

The initial installation is not expensive for the customers.

What about the implementation team?

Our company does the implementation for the customers. We have experts in our team to implement the solutions and for consulting the usage in the future.

We are there to support our clients, not only for the installation but also in exploring the solution.

What's my experience with pricing, setup cost, and licensing?

Our customers are satisfied and there is no complaining about the price. All discounts are given case by case to accommodate the client's budgets. Setup is not expensive because projects are relatively short in man/days.

What other advice do I have?

One of our customers has been using this solution for the last ten years since it was called Wily Introscope. They are really satisfied and they are buying more licenses, using the solution for the whole infrastructure.

All of my clients are using on-premises installation licenses. Most of our clients are at the enterprise level and they are some of the largest banks in the region. Broadcom DX APM is not only a tool, it's a solution. We have experts who are there to offer assistance in exploring the solution to give the customers the maximum value. In my opinion, it's the best product on the market.

I would rate this solution a ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner