The IT service desk provides employees a modern IT service experience with several ways to access the IT assistance they need, including an extensive knowledge base as well as live service experts available 24x7 via chat or by phone.
Dell has developed a streamlined process to resolve hardware and software issues quickly and the platform enables Single Sign On (SSO) and Self Service Password Reset.
The Dell services team becomes an extension of your IT department – providing the scale and expertise needed for the most demanding customer environments.
Unisys Service Desk Outsourcing provides up-to-date tools such as BOT's or texts or voice-activated support, home office or a remote office.
