The visibility into our endpoints is huge. 

The data collected is provided in a view that is understandable and approachable. 

The quarterly review with our account manager and Concierge Security Team provides good information and also provides a nice overview of the Arctic Wolf roadmap. 

The Security Bulletins that Arctic Wolf provides when there is a new threat or zero-day vulnerability are extremely helpful. They explain the issue and provide understandable recommendations with actionable steps.

Arctic Wolf is laser-focused on providing top-notch customer service. For a company with one dedicated cybersecurity professional, Arctic Wolf provides invaluable managed detection and response plus cyber awareness services. 

They have a strong focus on customer support. I've worked at other companies and have experience dealing with other vendors. Unlike those other vendors, Arctic Wolf engineers go above and beyond what is expected of them, from generating custom reports to providing guidance on various security issues.

The most valuable aspect of this solution, both for me and my clients, is the managed detection and response component, which is a core feature of the service. However, what sets it apart is the "concierge security team" that provides customers with two dedicated resources for proactive security management. This personalized support, in addition to the 24/7 SOC service, is a significant added benefit.

The product provides integrations with several different SaaS applications.

We can effectively manage the massive amounts of security data that we receive from various sources such as firewalls, switches, endpoints, and other log sources. They help us filter out the noise and extract meaningful insights that lead us to the necessary action points.

They have a portal where you can evaluate and mitigate any vulnerabilities that you and your network might have. This is a fantastic tool to help you secure your environment.

The most valuable features for our organization and team are:

• System Information and Event Manager (SIEM) - we didn't have to research, select, or implement this unwieldy technology. 
  
• Security Operations Center (SOC) (helps us not to have to hire)
• Having quarterly meetings with the team to review the last 90 days and determine what if any changes need to be made
• Having regular reporting for the various systems that integrate with ArcticWolf systems
• Easily accessible/digestible dashboard that displays all of there pertinent information

What's valuable about Arctic Wolf AWN CyberSOC is the cost savings it provides for companies that no longer have to hire a bunch of security people and pay for a SIM.

Overall, it's a pretty good product.

The tool's most valuable feature is its ease of implementation. 

For us, the best aspect is not having to hire someone. We have an appliance do the job for us and automatically notify us versus hiring a staff member who we then have to pay. For us, the benefit is it keeps us safe as well as integrates with our other products. For example, we use CrowdStrike as well, which it integrates with, and we use Azure, and Office 365, which also integrates with it. This solution just saves us time. It does all of the scanning and monitoring and lets us know what is going on versus having a staff member do it.

I love their portal and their communication style. They provide useful quarterly updates.

The solution is very stable.

It can scale just fine.

Support is helpful.

The initial setup is pretty straightforward. 

The quarterly reviews provide an excellent cadence to help organize our security priorities and help set thresholds to improve our signal/noise ratio, as well as provide a quick overview of the entire threat landscape to our full team. 

The default emailed reports are great for building our audit defense and helping us to meet the requirements of both state and independent auditors. 

The ticketing system is adequate, although the formatting of the auto-generated ticket emails could be updated to a more modern and cleaner style. 

The weekly reports are great. I very much appreciate having a quick review of what occurred over the last seven days. I can't give enough kudos to the folks in the SOC. They are friendly, professional, and always available. Even tickets I put in for educational purposes are responded to quickly, and answers are specific. I enjoy not having to rephrase a question due to a generic response. 

The new dashboard is visually appealing, and I can drill down with just a couple of clicks for details. It offers great, easy navigation.

The agents that are installed help detect threats. The agents give pretty good visibility into what is happening at the endpoint. The response to threats is pretty quick. Depending on the severity, the team sends an email or gives us a direct call. The weekly and monthly reports through the dashboard are helpful.

Arctic Wolf is our eyes and ears 24/7 because we can't possibly watch all of our alerts. We may see all of these alerts, but our attention is distracted because we're working on other things. We're only working certain hours of the day, and we don't have the staff to look at alerts 24/7.

Whenever there is a major thing like Exchange vulnerabilities, it scans our Exchange server for indicators of compromise. It then alerts us and points exactly where we need to go to check for ourselves if it is normal or not.

The integration between Cisco AMPs and the Windows servers is most valuable. So, they can also sandbox machines on which they see something suspicious.

Security protection is the best feature of this product. We get alarms or notifications when unauthorized access occurs. It's the reason we subscribe to the service and it's a user friendly product.