We have an ongoing relationship with technical support. They are excellent.

I would give them a 10 out of 10.

Technical support is excellent.

The best. Believe me, I'm not not only responsible for Top Secret, I'm responsible for other security products. By far the best vendor that we have. The responsiveness. They come back immediately. If they don't know the answer, they get the answer, which is all you can ask for.

We get great support from CA with questions. In the past, we’ve had issues with other vendors. We get great feedback. Whether by email or other communications, we hear back and get our questions answered pretty quickly. I’ve heard no complaints from the security side.

We use an internal support team, but we've had no problems.

Excellent. Any issue that we have had in working with the product received the best response that we could have hoped for. The technicians that respond have great knowledge of how the product works and promptly responded with solutions to any problems that we have had over the years.