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ACI Worldwide Global Payments Hub vs OTRS Control comparison

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Buyer's Guide
Process Automation
April 2024
Executive Summary

We performed a comparison between ACI Worldwide Global Payments Hub and OTRS Control based on real PeerSpot user reviews.

Find out what your peers are saying about Camunda, Pega, Appian and others in Process Automation.
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Featured Review
Prabhash Ray
Robust cloud model support and offers competitive pricing with a pay-per-use model
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Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
  • "I would rate the pricing a two out of ten, where one is cheap, and ten is expensive."

    • More ACI Worldwide Global Payments Hub Pricing and Cost Advice →

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    Questions from the Community
    What do you like most about ACI Worldwide Global Payments Hub?
    Top Answer:This solution has a robust cloud model, which it supports, and the pricing is also very competitive in terms of pay-per-use. Right now, it seems like ACI is winning a bit in terms of its pricing… more »
    What is your experience regarding pricing and costs for ACI Worldwide Glo...
    Top Answer:I would rate the pricing a two out of ten, where one is cheap, and ten is expensive.
    What needs improvement with ACI Worldwide Global Payments Hub?
    Top Answer:There is a scope for improvement in this solution's support mechanism, like the solution's SLAs for tickets and incidents. Another area of improvement is setup. It could be made easier.
    Ask a question

    Earn 20 points

    Ranking
    23rd
    out of 66 in Process Automation
    Views
    191
    Comparisons
    106
    Reviews
    1
    Average Words per Review
    343
    Rating
    8.0
    45th
    out of 66 in Process Automation
    Views
    37
    Comparisons
    21
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    Comparisons
    Also Known As
    Worldwide Global Payments Hub
    Learn More
    ACI Worldwide
    OTRS
    Overview
    ACI Universal Payments for a real-time hub is a modern, flexible solution that enables you to deliver consistent, scalable, real-time banking services across a variety of payment types, channels, networks and currencies.

    CONTROL relies on the proven functionalities of OTRS and was specially developed to operate as an ISMS that complies with ISO/IEC 27001 specifications. This product offers you a complete, ready-to-use solution to implement an ISMS.

    An ISMS is known to be a very complex system. CONTROL powered by OTRS provides structure to its processes. In this way, recurring processes can be fully automated and documented. Also, security-relevant information can be stored in an audit-proof manner. An optimally documented and structured ISMS simplifies your work and that of your certifier. CERT and BSI messages can be easily integrated into the processes, making them easy to understand. Between all of these, using a structured ISMS offers a time savings between 30-40%.

    Sample Customers
    Charles River Investment Management Systems, T-Mobile,Time Warner Cable, Thomson Reuters, Fidelity.com, Texas Instruments, Sears, Sabre Holdings, First Data, HP, IBM, Johnson Controls, Jefferies
    Information Not Available
    Buyer's Guide
    Process Automation
    April 2024
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    Find out what your peers are saying about Camunda, Pega, Appian and others in Process Automation. Updated: April 2024.
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    ACI Worldwide Global Payments Hub is ranked 23rd in Process Automation with 1 review while OTRS Control is ranked 45th in Process Automation. ACI Worldwide Global Payments Hub is rated 8.0, while OTRS Control is rated 0.0. The top reviewer of ACI Worldwide Global Payments Hub writes "Robust cloud model support and offers competitive pricing with a pay-per-use model". On the other hand, ACI Worldwide Global Payments Hub is most compared with , whereas OTRS Control is most compared with .

    See our list of best Process Automation vendors.

    We monitor all Process Automation reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.