Advice From The Community

Read answers to top Process Automation questions. 397,082 professionals have gotten help from our community of experts.
Christoffer Råsten
I am a member of the core team at an insurance company that handles architectural concerns. We are currently evaluating workflow automation platforms that have microservices. From your experience which is the best platform?  Thanks! I appreciate the help. 
author avatarVictor Baldi

We have experience using JBoss BPM Suite (owned by Red Hat today) in multiple projects. Monolith, Reactive Microservices. We created a Master Data Management (MDM) system for the federal agency. The system allowed: every object to be configured (attributes, dictionaries and linked entities). Every action was described as a business process.

jBPM provides multiple abstractions for business process definition such as user tasks, service tasks, gates, etc. We used almost everything from jBPM to provide a wide variety of configuration options for system administrators.

We preferred using JBoss because it allowed flexibility and good integration with existing Java code. Also, we believe that platforms with predefined functionality may be easier to use but will have certain limitation in the future development/integration.

author avatarZoheb Khamker

In my opinion from my research, it looks like Pega systems is the best option if one can afford the cost of it. 

If you are on a very tight budget, I would recommend Zoho One which £30 per user per month the catch being you have to have everyone in the organisation using it or its £75 per user per month. 

I've given you 2 options 1 if you wanted the most value at any price point and one with the most value at the lowest price point. 

author avatarBruno Ricci
Real User

I use a platform called SoftExpert.

It has BPM, Workflow and ECM integrated. I like it a lot!

author avatarDuskoTemkov

According to my experience, I would recommend M-Files as an Enterprise Content Management platform with built-in process management functionalities.

A high-end solution is IBM Business Process Management.

author avatarJan Goudappel

Since you are working for an insurance company you probably also look beyond microservices and have an interest in an Intelligent BPM solution that is capable of handling cases, documents and orchestration. And this all in a low-code environment. We are using Appian for the last 9 years for this and deployed this especially in the Financial- Insurance market. (for example Munich RE).

author avatarNikola Dlaka

From what I know and have read, maybe looking at Camunda BPM would really make sense.

I have not worked with microservices in Camunda but just used it for a quick project three years ago. In the meantime, they have developed the platform quite nicely, and claim they support microservice orchestration. They have a lot of references in the Insurance industry.

They also have an opensource version which is really good for a PoC and to start off even in production.

author avatarMilju Mathew

We can use work automation using Puppet/Ansible, Terraform with Dockers & Kubernetes. We have expertise in this domain.

author avatarJose Velez

Backbase is #1, Then Betty Blocks, then Appian, then Mulesoft and after that Logic Apps which is the poor's man orchestration tool.

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