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Pricing and Cost Advice
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"We reduced our costs compared to our previous solution, which was really expensive. We managed to reduce costs by half by switching to IT Care Center, not including any professional services.""With SysAid, we paid for every end-user. If we had 100 end-users, we had to pay for each one of them. With IT Care Center, we can have as many users as we want. We only pay for the end unit. We have the asset manager and different models that we can use for the same price. So, it reduces costs.""Buy it as one package, not as modules. That is from my knowledge and experience. Most of the time, it has better pricing. They have flexibility by price size in the negotiation.""The licensing model is very flexible.""Compared to other products in the market, pricing is reasonable. It does meet our usage and requirements.""This product is very cheap when compared to other platforms."

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Top Answer: We have a lot of automation running from our HR system to IT Care Center. When a ticket has been raised to us, we can notify hiring managers on the status of every employee. We also get notifications… more »
Top Answer: IT Care Center's price was in the middle, where Freshservice was the lowest and SysAid was the highest. The solution's price is fair. Regarding the value that we are getting from the system, it is a… more »
Top Answer: IT Care Center must improve the UI because it looks old-fashioned all the time. They must improve the design and maybe provide more admin training. They should have full integration with SSO services… more »
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Comparisons
Also Known As
Agiloft ITSM/ITIL Service Desk Suite, Agiloft IT Service Management
IT Care Center Asset Management, IT Care Center Analytics, IT Care Center Application Delivery, IT Care Center Service Catalog
Learn More
Overview
Flexible ITIL and ITSM Software

Awarded “Best Overall Value” three years in a row by Info-Tech Research Group

What we can do for you

Improve Consistency: Pre-built ITIL processes and integrated asset management guides IT staff through your preferred processes and ensure consistent service. Workflow automation tracks performance and proactively escalates issues before they become problems.

Gain Actionable Insights: Dashboards, reports, and charts show turnaround times, staff productivity and overdue tickets at a glance. So you can plan and respond effectively.

Close Tickets Faster: The self-service portal with single sign-on empowers users while reducing the burden on your staff. Eliminate errors and duplication of effort with a centralized knowledgebase.

Features

End User Portal: With a 24/7 self-service portal, users are able to report issues or request services online. A dynamic knowledge base with FAQ, and full text search, provides answers to common issues.

Live Chat: Provide real-time service for critical issues and convert chat transcripts into tickets with one click. LogMeIn Rescue or Bomgar integration enables fast and effective remote support.

Personalized Home Pages: Improve staff productivity with easily customized home pages that allow IT staff to work the way they like and see the information most important to them.

Full Auditability: Available via historical snapshots that display the entire record as it existed at any point in time and configurable audit logs.

Efficient Resolutions: Through configurable ticket assignment and escalation rules that alert you to blockages and proactively escalate issues when necessary.

Global Support: With multi-language functionality and follow-the-sun case assignment that can be customized for the working hours of different teams.


“Agiloft is one of the most caring and responsive vendors that I have ever worked with”
— Dave Ross, Cal Poly


Get more information | Try it now | Request a demo


What Makes Us Different
  • Built on an agile platform for rapid configuration of the most sophisticated requirements, without any coding.
  • Available both as a hosted cloud solution and as an in-house deployment.
  • Fully extensible, with 10+ out-of-the-box applications and the flexibility to map any custom business process.
  • One affordable price that includes all features and functionality. No hidden fees, no surprises.

IT Care Center is an affordable end-to-end platform, designed to manage IT operations from ticketing to application development and lifecycle management. The system includes a built-in rapid application development platform that helps organizations meet their specific requirements faster while continuously improving the user experience and a recognised decrease in support costs and incidents ongoing.

The solution can operate as both a cloud and an on-premise service, and it includes a simple user interface, customizable dashboards, internal and external user support, automation, customizable chatbot, SLA management & monitoring tool plus ITIL best practice workflows.

Offer
Learn more about Agiloft ITSM ITIL Service Desk Suite
Learn more about IT Care Center
Sample Customers
Affinity Development Group, ArcaTech Systems, Carestream Health, CareView Communications, Chester County, Chevron Corporation, Conde Nast, CSF International, DCG Systems, East Virginia Medical School, EMC, Hopkins County Board of Education, Hot Topic Media, Lattice Semiconductor, Lexnet Consulting Group
Information Not Available
Top Industries
VISITORS READING REVIEWS
Computer Software Company27%
Healthcare Company12%
Government10%
Financial Services Firm10%
No Data Available
Company Size
No Data Available
REVIEWERS
Small Business14%
Midsize Enterprise57%
Large Enterprise29%
Find out what your peers are saying about ServiceNow, Atlassian, Atera and others in IT Service Management (ITSM). Updated: September 2021.
534,299 professionals have used our research since 2012.

Agiloft ITSM ITIL Service Desk Suite is ranked 31st in IT Service Management (ITSM) while IT Care Center is ranked 5th in IT Service Management (ITSM) with 7 reviews. Agiloft ITSM ITIL Service Desk Suite is rated 0.0, while IT Care Center is rated 8.6. On the other hand, the top reviewer of IT Care Center writes "Reduced the time it takes for consolidating and classifying reports, tracking problems, tickets, and issues". Agiloft ITSM ITIL Service Desk Suite is most compared with BMC Helix ITSM and Ivanti Service Desk , whereas IT Care Center is most compared with .

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