Find out what your peers are saying about ServiceNow, CA Technologies, BMC and others in IT Service Management (ITSM).
287,901 professionals have used our research since 2012.
Find out what your peers are saying about ServiceNow, CA Technologies, BMC and others in IT Service Management (ITSM).
287,901 professionals have used our research since 2012.
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The total ranking of a product, represented by the bar length, is based on a weighted aggregate score. The score is calculated as follows: The product with the highest count in each area gets the highest available score. (20 points for Reviews; 16 points for Views, Comparisons, and Followers.) Every other product gets assigned points based on its total in proportion to the #1 product in that area. For example, if a product has 80% of the number of reviews compared to the product with the most reviews then the product's score for reviews would be 20% (weighting factor) * 80% = 16. For Average Rating, the maximum score is 32 points awarded linearly based on our rating scale of 1-10. If a product has fewer than ten reviews, the point contribution for Average Rating is reduced (one-third reduction in points for products with 5-9 reviews; two-thirds reduction for products with fewer than five reviews). Reviews that are more than 24 months old, as well as those written by resellers, are completely excluded from the ranking algorithm.
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Best ITSM Software and Tools | Reviews and Comparisons

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IT Service Management (ITSM) Articles


Senior IT Service Management & ServiceNow Consultant
Expert in facilitating realistic sustainable DevOps success via Agile IT services, Lean ITSM processes: 25 yrs IT leadership experience, 15 yrs IT Service Management (ITSM) transformation, IT business process improvement and ITIL design/implementation consulting experience. Broad base of... more>>
Consultant en organisation & chargé de mission à l'international
• Recommandations auprès de la direction Générale de la SNCF sur la mise en place de plans d’actions régionaux • Consultations et formations dans les pays membres du Conseil de l’Europe sur l’élargissement des Programmes Européens Jeunesse • Analyse des besoins en situation de post-crises... more>>
SR. ITSM/BSM Consultant (Remedy)
Broad experience planning, architecting, managing, delivering professional services, presales and technical support of BMC BSM Software solutions for leading companies across many industries and countries. Successful projects OutOfTheBox (OOTB), customizations, integrations and custom... more>>
Senior ITSM Consultant
--Certified in DOEACC A - Level from DOEACC Society,New Delhi ,India. --Certified in VB 6.0,Oracle 8i from Cat Technologies,Hyderabad. --Certified BMC Remedy Administrator ARSystem 7.X. --Certification in MS-SQL Server2008 Microsoft Arabia, Riyadh. --Certified ITIL V3 from... more>>
Software Engineer
Experienced in implementing and supporting CA Service Desk Manager. Specialties: CA Service Desk, CA IT Client Manager and ITIL processes.
IT Governance Senior Consultant
More than 10 years of professional experience, with technical background in management, administration, support and operation of infrastructure systems and networks, mostly based on Microsoft technology, including performance of duties associated with coordination and project management,... more>>
Senior Consultant/Project Manager
- An astute professional with over 20 years of experience in IT Project Management, IT Infrastructure Management & Service Delivery, Networking & Systems Administration with technical expertise in the implementation, operations and support functions of mission-critical business solutions... more>>
Started career as a Service Desk Analyst with a Service Desk team for a leading airline from UK. After 1.5 years, took over the Quality Assessment responsibility for the same service desk and worked on this role for 6 months. Developed an inclination towards performance and availability... more>>
Reviewed CA Unified Infrastructure Management: It can integrate with CA SDM and receive SNMP traps...
HP Service Manager Technical Lead @ PepsiCo
Experienced HP Service Manager Developer, ITIL Certified, Team Lead and overall good person. :-)
Reviewed Micro Focus Service Manager: All service desks and backline teams utilize it for...
Director of Operations
I have over 15 years working with ITSM solutions, specially related to improving service quality but without direct impact on budget limitations. WIth knowledge, experience, technology and the right team it is possible to deliver a better IT service within the organizations. Especializações:... more>>
Reviewed CA Unified Infrastructure Management: With its predefined menu of items to collect and...
TOP 10
Remedy Consultant
4.5+ year of experience in IT/ITES industry in consulting, design and implementation of Remedy, ITSM, SRM and Software development using Microsoft Technologies. Expertise in consulting, design and implementations of BMC Remedy ITSM v7.x, v8.x suite for multiple enterprises, including specifically... more>>
Senior Consultant
I consider myself a dynamic and hard working person. I try to keep my working and leisure time at balance in order to give my best in both. Being highly results-oriented and a fast learner I have had a fast career progression in my first employer but I keep working hard to excel and exceed... more>>
Business Intelligence Analyst & Developer
Commitment. Communication. Competence. Initiative. Focus. Responsibility. Resourceful. Vision. Passionately curious.
Software Consultant - Executive Director
• Dual language M.Sc. degree in Master of Sciences in Electronic and Computer Engineering (with Europass Diploma Supplement) • Developer with the ability to understand business needs • Proper understanding of business and technical challenges of an enterprise • Six years experience in HP... more>>
Reviewed Micro Focus Service Manager: I like the general behaviour but it wasn't always...
TOP 20
e-Commerce Consultant
Focused on: - e-commerce startups - product & project management - cross functional teams - business processes optimisation - KPI's
BMC Remedy/ITSM Administrator and Consultant
Since 1996 I have been a Remedy consultant for a variety of organisations including: Brunel University BNP Paribas EUROCONTROL with experience in the ITSM Suite and custom applications. I also have many years experience in the User Support role dealing with a wide variety of users and... more>>
*Experience in requirement gathering, analysis, estimation, design, development, testing and implementation. *Customization and development of Service Now applications. *Extensive experience in various client and server side scripting in ServiceNow. *Experience in working on various... more>>
TOP 20
Managing Director
15+ years experience in enterprise IT management in ITSM, BSM, CMDB and Enterprise Software development and delivery. Experience in building a company from inception to execution, including all business development activities, Software development, Operations and delivery. Working closely with... more>>
Over 4 years experience in network monitoring and development and configuration of network management COTS with good knowledge of networking concepts and technologies and the OSS/BSS telco stack, environment management and testing. Working on OSS Service Assurance suite from Computer... more>>
Director of Client Success, Co-Founder
Co-Founder and Director of The Chat Shop. e: p: +4420 3567 1037
Senior Consultant
Proven expertise in ITSM consulting with an objective to create value for customers. Extensively worked on ITIL Process and ITSM tool implementations. Subject Matter Expert for Service Request Management (SRM). Sound knowledge of ITSM, SLM, CMDB, Dashboard and Analytics. Hands-on with... more>>
IT Consultant - SNOW
Experienced IT professional with over 8 years of professional experience in IT service management, asset management, software development, process improvement, release management, and business analysis. Accomplished leader with proven ability to deliver high quality IT products and services on... more>>
Senior Consultant
Certified ServiceNow consultant and certified JEE developer. Highly professional and independent individual with banking experiences and interested in system integrations.

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