Top 8 IT Service Management (ITSM) Tools
ServiceNowJIRA Service ManagementAteraManageEngine ServiceDesk PlusIT Care CenterSysAidSCSMBMC Helix ITSM
There are lots of modules around IT service management such as IT business management and human resource management (HRC).
I like that it's always up and running.
Great to be able to create customized forms.
Customizations are most valuable. The customization of workflows is the main power of the Atlassian tools in general.
I have better access when I go to look for something regarding either a specific user or software. It is easier to locate. When I am troubleshooting with my clients on the phone, I am not fiddling around looking through a bunch of ticket notes trying to locate something. It makes me a lot more efficient.
Its interface is most valuable. It is easy to use, and our customers find it amazing because of that. Nowadays, it is not only IT technicians who deal with tickets. People from HR and finance also handle tickets, and not all of them are tech-savvy, so it is nice for them to have an interface that they can easily relate to. They appreciate that.
It runs smoothly and all of the components are very easy to work with.
All of my staff is quite familiar with the usage and we customize based on our daily needs and based on different profiles. As a manager, I require diagnostics on a weekly or monthly basis. diagnostics. There needs to be some reporting for management and for my customers' management as well. So we created our own template. All of our different staff were required to do their own tagging or own tracking of cases. We create our own templates. I create my own template for my own weekly and monthly reporting to management. It's quite flexible in the sense that we're able to add our own customized views. We are able to easily export all this information into a proper reporting structure.
The solution can scale.
The simplicity of the solution is excellent.
The reporting is very good.
The most valuable feature is the reporting of incidents.
The standards and the framework that it follows are most valuable. It has an ITIL and out-of-the-box framework.
The digital workplace is appealing.