Anonymous UserTechnical Officer at a tech services company
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
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More and more organizations are successfully turning to AI to solve business challenges and create value. Now, Aisera is automating the resolution of service issues to deliver a scalable, personalized, proactive and secure AI Service Experience across enterprise domains. The world’s first AI Service Management (AISM) solution transforms service-oriented groups like IT, HR, facilities, sales, customer service, and operations. Aisera empowers organizations with business uptime, improved productivity, cost reduction, and a consumer-like self-service experience for both employees and customers.
Our ITIL Compliant ITSM Tool organizes information, automates support workflow, eliminates manual/back-end complexities and encourages self-service for maximum productivity and superior user experience. The platform offers a modern interface, built-in templates and guides, instant universal search and meaningful insights that help your IT teams to work effectively and streamline IT service delivery.
The IT Service Management platform drastically reduces the number of incoming tickets, helps in creating a centralized knowledge base, eases the complexity of managing multiple assets, enables technicians to deploy patches remotely, complies to audit requirements and improves the performance of IT Service Desk.
In a nutshell, our ITSM tool offers a robust life-cycle that connects symptoms to their root cause and a comprehensive asset inventory that tracks and manages a wide range of assets. All of these powered by automation.
Aisera AI Service Desk is ranked 30th in IT Service Management (ITSM) while Motadata IT Service Management is ranked 22nd in IT Service Management (ITSM) with 1 review. Aisera AI Service Desk is rated 0.0, while Motadata IT Service Management is rated 6.0. On the other hand, the top reviewer of Motadata IT Service Management writes "Responsive technical support and an easy initial setup but needs better asset management". Aisera AI Service Desk is most compared with Moveworks, whereas Motadata IT Service Management is most compared with Infraon Desk.
See our list of best IT Service Management (ITSM) vendors.
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