Most Helpful Review
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
The product satisfies our compliance, and thus, all of our auditors. All of the data that we use and store for all security events is required by our auditors to be kept in a central storage location.
If we need to do a search for user lockouts, we can go, search, and find locations where they have been locked out, then keep track of those events, historically.
The network alert is the most valuable feature. That way, we in the IT department are aware of user lockout and invalid password attempts way before a user ever even calls in.
The most important feature is keeping track of when accounts are created and deleted, when permission groups are changed, and memberships are changed in groups; and overall, how many errors are occurring on the various systems that we're monitoring.
The SIEMs and managed service are its most valuable features. We get a weekly report from them which provides a culmination of them combing through millions of events which are triggered across our network every day and minute. Their information security experts basically boil that down to a report which I get emailed once a week. It identifies potential threats and the remediation that I should take to be able to quell those threats.
For the typical malware or intrusion, this solution assists us by identifying the symptoms based on network traffic from the application servers.
I think that the overall experience with this solution is good, but in particular, I think that the dashboards are quite interactive.
This process has helped to improve our organization because we have centralized the intra-group security equipment logs.
When WannaCry attacks I can minimize the damage. My company had no protection at the time. We get alerts in ArcSight and then whenever a user got a copy of WannaCry and the WannaCry malware wants to connect to the mother ship, it alerts me in the ArcSight dashboard, and that helps us a lot. We then just go to the user and erase the malware.
We do consulting and I get feedback from our clients that the product really helped them with compliance, especially with GDPR.
The webpage algorithm is the most valuable feature because it was the fastest feature for searching the logs, events, and correlation.
It prevented my users from getting infected by ransomware. It can also pinpoint the story behind every virus or network attack to our environment.
It has absolutely improved the efficiency of our security team. We use it internally as well. It is such a powerful tool that our internal security team became a customer of our ArcSight managed service.
We get events and make the correlation, or rules. In IBM, we can implement our customer's rules. We can have very clear status threats and severity of antigens.
Provided that the report is prebuilt and I can find what I am looking for, the reporting is the most valuable feature in this solution.
This solution provides me with various alarms, and I have found security issues with some of my other products.
It is a very optimized engine.
Providing real-time visibility for threat detection and prioritization - QRadar SIEM provides contextual and actionable surveillance across the entire IT infrastructure.
Vulnerability detection is the most valuable feature. It's the tool that finds the threats.
IBM QRadar has improved my organization by introducing many functions. It collects logs from all of our systems in the organization and has functioned very well. It alerts and correlates the aggregate events or offenses we receive through all the applications we use.
The most valuable features would have to be the products' ability to customize vulnerability management settings.
The biggest problem is that we have too many domain controllers. So, we have to keep all the clients and main system updated with the latest versions along with making sure all the firewalls are open.
There are some issues with searches taking a long period of time, but they assured me that they have implemented a new search function that's available in version 9, but which requires a solid-state hard drive... Depending on how many logs you have it could take a long time to return the results if you're looking back prior to the last 30 days.
I'd like to see improvement in the ease of generating reports. It seems fairly cumbersome whenever you decide to start tracking new categories of events. It seems a little kludgy when trying to generate those reports.
The deployment of the agents could be a bit easier. We always seem to have a bit of a challenge with that. A lot of times the agents either don't deploy or they quit responding, then we have to go and redeploy them.
The weakness in this system comes about because, with so many different logs, it is possible that the security analyst will lose information.
It would be nice if the interface were more user-friendly, with, for example, a minimal number of tabs to navigate.
There are several improvements that we would like to see, including: Building a system based on a log collection (SOC), a scenario for external encroachment, and Operator training.
In other products, I have found that they use some kind of GUI that is drag and drop. While in ArcSight they use still scripting. They should keep scripting because some people prefer scripting but they should have the option for those who prefer using drag and drop.
I would like for them to integrate mobile devices. Integration or any kind of functionality which will act as a substitute for IBM so that we can really track our mobile devices as well as look at SIEM.
The security area has room for improvement.
The product should include a lot more predefined scenarios so the adopted company will have knowledge and a broader skill set in security and network.
The initial setup is very complex. We had to architect a deployment which allowed us to incorporate an ever growing number of customers into our hosted instance of ArcSight.
The interface is very old. IBM should remake it into a more modern interface.
There are reports that I would like to generate that are either not included, or I cannot find.
There is a lot of manual configuration required in order for the product to run smoothly, and I think that it could be made more automatic.
It is very difficult to activate all of the network equipment, and it would help if it were made easier.
AI is superb but need improvements.
The tool is very complicated. One place for improvement would be to have a more user-friendly interface. Having better support in Spanish would be cool.
There is one problem with QRadar in regards to the add-on apps. The apps can be frustrating. For example, when I add a big app like one of the add-ons for resiliency, add-on applications for QRadar, these applications require different hardware to implement and to deploy. The resiliency connector because there's a considerable amount of data scanning, operates for these apps correctly.
There could be improvements made to the UI, the user interface. Though the newer version, 7.3.2, might already have this improvement in place.
Pricing and Cost Advice
The upfront costs have increased, and we have been locked into this contract. The cost of changing over from it is way too high.
The solution is fairly expensive, but in my experience, all of the SIEM applications that I've evaluated or looked at cost about the same.
Licensing is very easy. Our CIO takes care of the billing, but in terms of price point, he hasn't complained, so it must be good.
The pricing and licensing seem very reasonable. The managed service part of it feels like it gives me the equivalent of a full-time engineer for a lot less money. So, I feel it's a good value.
The cost of the solution is not very high, although hiring a qualified analyst to work with the product is expensive.
The pricing is great compared to others.
Thanks to Micro Focus's licensing model, as an MSSP, we are able to see a complete return on our investment almost immediately.
Customers without a ton of resources to dedicate to deployment may be better served by a managed ArcSight service.
It is best to be an institutional buyer and directly contact the sales team, as they can provide over-the-top discounts for bulk orders.
Aggregation can help a lot in pushing down licensing costs.
ArcSight is pretty expensive compared with its competitors. I believe that is fine as it provides value.
HPE ArcSight pricing might be more expensive than other SIEM solutions, but in my opinion it has powerful features and great flexibility in developing complex use cases.
The pricing needs to be such that they are more competitive with other vendors.
There are additional costs, such as the cost associated with the different hardware required for implementation and deployment. Along with the add-on apps, these are all additional costs, and they require licensing as well.
In terms of additional costs, it depends on the subscription that you choose. There are plenty of options to choose from.
Our licensing costs for this solution is on a yearly basis.
It's too expensive. The licensing is also a little bit difficult to understand because you have to license it per event and per number of flows.
QRadar is quite expensive. It wouldn't be worth it for a small business...
I would like for them to lower the price.
The pricing is good.
Compared 38% of the time.
Compared 18% of the time.
Compared 10% of the time.
Compared 29% of the time.
Compared 20% of the time.
Compared 10% of the time.
Compared 38% of the time.
Compared 9% of the time.
Compared 8% of the time.
Also Known As
|Micro Focus ArcSight, HPE ArcSight||QRadar SIEM, QRadar UBA, QRadar on Cloud, QRadar|
EventTracker by Netsurion delivers actionable security intelligence that empowers organizations of any size to effectively detect and respond to advanced threats.
EventTracker Security Center
ArcSight is Micro Focus' leading Security Information and Event Management (SIEM) solution. ArcSight helps businesses protect their data through compliance solutions and security analytics.
There are a number of different products and solutions in the ArcSight family so you are able to pick and choose those that are best suited to your business requirements.
With ArcSight, IT can:
The IBM QRadar security and analytics platform is a lead offering in IBM Security's portfolio. This family of products provides consolidated flexible architecture for security teams to quickly adopt log management, SIEM, user behavior analytics, incident forensics, and threat intelligence and more. As an integrated analytics platform, QRadar streamlines critical capabilities into a common workflow, with tools such as the IBM Security App Exchange ecosystem and Watson for Cyber Security cognitive capability.
With QRadar, you can decrease your overall cost of ownership with an improved detection of threats and enjoy the flexibility of on-premise or cloud deployment, and optional managed security monitoring services.
Learn more about EventTracker
Learn more about ArcSight
Learn more about IBM QRadar
|The Salvation Army, The FRESH Market, Pacific Western Bank, AAOS, Vanderbilt University, Talbots||Lake Health, U.S. Department of Health and Human Services, Bank AlJazira, Banca Intesa, and Obrela.||Clients across multiple industries, such as energy, financial, retail, healthcare, government, communications, and education use QRadar.|
Financial Services Firm26%
Comms Service Provider21%
Financial Services Firm42%
Comms Service Provider26%
Marketing Services Firm5%
Financial Services Firm42%
Comms Service Provider19%
Non Tech Company6%
Financial Services Firm26%
Financial Services Firm22%
Comms Service Provider11%
See also ArcSight Reviews, IBM QRadar Reviews, and our list of Best Security Information and Event Management (SIEM) Companies.