We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"Security protection is the best feature of this product."
"Whenever there is a major thing like Exchange vulnerabilities, it scans our Exchange server for indicators of compromise. It then alerts us and points exactly where we need to go to check for ourselves if it is normal or not."
"The solution offers good device control."
"This product has a feature-rich environment that fill the needs of those looking for antivirus but it is more than just a solution for antivirus and cybersecurity services."
"The most valuable feature is the management portal."
"The technical aspects and the features of this product are all good."
"The solution is very easy to use. It's not very complicated."
"It can sometimes take up to an hour to get notification of a problem and that's a long time."
"They focus on detecting administrator-level control compromises. Because they're focusing more on administrator-level compromise, they are less able to see if an individual user has been compromised. It is, admittedly, very difficult because they don't know what normal human behavior is. If a hacker compromises a human account and then acts just like the human, how are you ever going to notice, unless you have some inside knowledge of how the company works? For example, they overlook account lockouts on user accounts, whereas in our own alerting system, we do not. We review every account lockout, and if it is bad, we contact the person, whereas they think of that as noise because they're more focused on the administrator-level compromise."
"The stability of the solution could use a lot of improvement. It was our biggest concern."
"The reporting has fallen behind competing products and needs to be updated to meet or beat the competition."
"This solution needs to improve with respect to zero-day attack response."
"As far as new ransomware and the next-generation malware is concerned, Symantec is not quite up to the mark."
"The solution needs to improve its reporting functionality. That's lacking right now. They need to change the layout or make it more functional."
"The list price is approximately $50 USD annually per user."
"Currently, we are paying about $3,000-$4,000 yearly. I don't believe there are costs above the standard licensing fee."
Earn 20 points
To effectively combat cyber threats, the AWN CyberSOC service relies on a one-two punch of human expertise and machine intelligence. It’s not a product but a discipline, where dedicated Concierge Security teams tackle security matters using the full spectrum of defense mechanisms for prevention, detection, and response.
Technology alone may not stop advanced threats. You need security experts on hand to interpret and prioritize the critical events that need action. Your designated and highly specialized, in-region security analysts are available 24x7 to act as an extension of your team, continuously monitoring and hunting for advanced threats. Our analysts are some of the best-trained security experts in the world and they leverage state of the art technologies and global threat intelligence to minimize the business impact of cyber attacks. Detect, assess, and respond to attacks faster with Symantec Cyber Security Services.
Arctic Wolf AWN CyberSOC is ranked 1st in SOC as a Service with 2 reviews while Symantec Cyber Security Services is ranked 2nd in Managed Security Services with 5 reviews. Arctic Wolf AWN CyberSOC is rated 8.0, while Symantec Cyber Security Services is rated 7.6. The top reviewer of Arctic Wolf AWN CyberSOC writes "Alerts and points exactly to where we need to go, gives good prescriptive guidance, and allows customization of alerts based on your requirements". On the other hand, the top reviewer of Symantec Cyber Security Services writes "Mature, stable, and reduces threats.Symantec Managed Security Services has been relatively easy to deploy and operate. Symantec's support is knowledgeable at the lowest tier and responsive". Arctic Wolf AWN CyberSOC is most compared with CrowdStrike Falcon Complete, Dell Secureworks, Rapid7 MDR and eSentire, whereas Symantec Cyber Security Services is most compared with Dell Secureworks, IBM Managed Security Services, Armor Anywhere, Paladion MDR and Nuspire Networks Managed Security Services.
We monitor all SOC as a Service reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.