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Artificial Solutions Teneo vs Interactive Intelligence comparison

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Buyer's Guide
CRM
March 2024
Executive Summary

We performed a comparison between Artificial Solutions Teneo and Interactive Intelligence based on real PeerSpot user reviews.

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Featured Review
Use Artificial Solutions Teneo?
Mohamed Shareed
A customizable solution that can be integrated with almost anything
Being able to automate aspects such as outbound confirmation calls has saved us a lot of time and money. We've been able to develop patient... Read more →
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What do you like most about Interactive Intelligence?
Top Answer:Interactive Intelligence is quite user friendly.
Read all 2 answers   →
What needs improvement with Interactive Intelligence?
Top Answer:The problem with this current system is that the support is not great. It's likely that the product will be discontinued by the end of 2025 which is probably why it's not sufficiently supported. There… more »
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What is your primary use case for Interactive Intelligence?
Top Answer:This is an omnichannel contact center solution catering to different kinds of channels, whether they are emails, chats, calls, or generic objects, like web objects which can be routed as an… more »
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Ranking
50th
out of 169 in CRM
Views
129
Comparisons
106
Reviews
0
Average Words per Review
0
Rating
N/A
28th
out of 169 in CRM
Views
122
Comparisons
71
Reviews
2
Average Words per Review
869
Rating
9.0
Comparisons
Also Known As
Teneo
Learn More
Artificial Solutions
Genesys
Overview
Artificial Solutions Teneo is an Enterprise-strength NLI development and analytics platform that allows business users and developers to collaborate on creating sophisticated natural language applications in record time without the need for specialist linguistic skills.
Genesys Interactive Intelligence SAP CRM allows the SAP agent to perform all typical phone, web chat and email operations without leaving the SAP application.
Sample Customers
Skruvat, Widiba, IKEA, Deutsche Post, Yello Strom, The Co-operative Banking Group, Telenor, Norwegian Public Road Administration, Servei dOcupaci‹ de Catalunya (SOC), Alfa Romeo, Dom P_rignon, BuyVip
ABC Financial, AFAS Software, Quality Bicycle Products, CryptoLogic & WagerLogic, SERVOData, Shinsei Bank, TENAQUIP, MCAP, Visaya Knowledge Process Outsourcing Corporation, Allianz-Tiriac Asigurari, Memira
Buyer's Guide
CRM
March 2024
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768,740 professionals have used our research since 2012.

Artificial Solutions Teneo is ranked 50th in CRM while Interactive Intelligence is ranked 28th in CRM with 2 reviews. Artificial Solutions Teneo is rated 0.0, while Interactive Intelligence is rated 9.0. On the other hand, the top reviewer of Interactive Intelligence writes "Reliable with very good social media integration and easy to use". Artificial Solutions Teneo is most compared with , whereas Interactive Intelligence is most compared with Genesys Cloud CX.

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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.