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ASAPP Platform vs Genesys Cloud CX comparison

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ASAPP Platform

100 views|46 comparisons
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Genesys Cloud CX

Read 9 Genesys Cloud CX reviews
60 views|56 comparisons
100% willing to recommend
Comparison Buyer's Guide
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Buyer's Guide
Customer Experience Management
April 2024
Executive Summary

We performed a comparison between ASAPP Platform and Genesys Cloud CX based on real PeerSpot user reviews.

Find out what your peers are saying about Freshworks, Qualtrics, ServiceNow and others in Customer Experience Management.
To learn more, read our detailed Customer Experience Management Report (Updated: April 2024).
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768,886 professionals have used our research since 2012.
Featured Review
Use ASAPP Platform?
Anonymous User
More efficient and easier to use than on-premise competitors; more affordable because of its pay-as-you-go pricing...
Genesys Cloud benefits my company because it saves time and is much easier to learn. When I was new to the on-premise solution, Genesys Engage, I... Read more →
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
Information Not Available
  • "The cost depends on the type of license based on your organization's requirements and can get expensive."
  • "Genesys Cloud has pay-as-you-go pricing, so it's much cheaper than the on-premises solution. Apart from the standard fees, my company pays for Genesys support."
  • "I rate Genesys Cloud CX's pricing a one out of ten."
  • "The pricing is a bit expensive."

    • More Genesys Cloud CX Pricing and Cost Advice →

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    Questions from the Community
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    Which is better - Genesys Cloud or Amazon Connect?
    Top Answer:Our organization ran comparison tests to determine whether the Genesys Cloud or Amazon Connect contact center management software was the better fit for us. We decided to go with Genesys Cloud… more »
    What do you like most about Genesys Cloud?
    Top Answer:Its comprehensive single application includes everything from reporting to IVR and workflows.
    Read all 6 answers   →
    What is your experience regarding pricing and costs for Genesys Cloud?
    Top Answer:Genesys offers three types of licensing: CX One, CX Two, and CX Three. The pricing varies based on the number of agents in my contact center, with lower costs for fewer agents and higher costs for… more »
    Read all 6 answers   →
    Ranking
    17th
    out of 66 in Customer Experience Management
    Views
    100
    Comparisons
    46
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    7th
    out of 66 in Customer Experience Management
    Views
    60
    Comparisons
    56
    Reviews
    7
    Average Words per Review
    956
    Rating
    9.0
    Comparisons
    Also Known As
    Genesys PureCloud, Genesys, Genesys Customer Interaction Management Platform, Interactive Intelligence PureCloud
    Learn More
    ASAPP
    Genesys
    Overview

    Wherever your agents meet your customers — phone, chat, or text — the ASAPP platform augments them, so they can be more efficient and effective.

    It continuously learns from every interaction to improve the next one — guiding your agents in what to say and do, and proactively automating routine tasks. Your team — and your results — just keep getting better and better.

    Genesys Cloud CX is a comprehensive customer experience platform that enables businesses to deliver exceptional service across all channels. 

    With its advanced features like omnichannel routing, AI-powered chatbots, and real-time analytics, it empowers organizations to provide personalized and efficient customer interactions.

    Sample Customers
    Jetblue, Dish, Sprint
    1. Adobe 2. Airbnb 3. American Express 4. AT&T 5. BMW 6. Coca-Cola 7. Delta Air Lines 8. eBay 9. FedEx 10. General Electric 11. Hilton 12. IBM 13. Johnson & Johnson 14. Marriott International 15. Microsoft 16. Netflix 17. Nike 18. Oracle 19. PepsiCo 20. Procter & Gamble 21. Salesforce 22. Samsung 23. Siemens 24. Sony 25. Starbucks 26. Target 27. Toyota 28. Uber 29. Verizon 30. Visa 31. Walmart 32. Xerox
    Top Industries
    No Data Available
    VISITORS READING REVIEWS
    Educational Organization18%
    Computer Software Company13%
    Financial Services Firm12%
    Government7%
    Company Size
    No Data Available
    REVIEWERS
    Small Business44%
    Midsize Enterprise11%
    Large Enterprise44%
    VISITORS READING REVIEWS
    Small Business18%
    Midsize Enterprise28%
    Large Enterprise55%
    Buyer's Guide
    Customer Experience Management
    April 2024
    Download Free Report
    Find out what your peers are saying about Freshworks, Qualtrics, ServiceNow and others in Customer Experience Management. Updated: April 2024.
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    768,886 professionals have used our research since 2012.

    ASAPP Platform is ranked 17th in Customer Experience Management while Genesys Cloud CX is ranked 7th in Customer Experience Management with 9 reviews. ASAPP Platform is rated 0.0, while Genesys Cloud CX is rated 9.0. On the other hand, the top reviewer of Genesys Cloud CX writes "Offers built-in AI functionality, broad third-party integrations, out-of-the-box AI features and designed specifically for contact centers ". ASAPP Platform is most compared with , whereas Genesys Cloud CX is most compared with Genesys PureConnect, Amazon Connect, NICE CXone, Five9 and Cisco CCX.

    See our list of best Customer Experience Management vendors.

    We monitor all Customer Experience Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.