Over 218,735 professionals have used IT Central Station research.
Compare the best Customer Experience Management vendors based on product reviews, ratings, and comparisons.
All reviews and ratings are from real users, validated by our triple authentication process.
The total ranking of a product (and the bar length) is based on a weighted aggregate ranking.
For Views, Comparisons, Reviews, and Followers the score is calculated as follows:
The product with the highest count in each area gets the highest available score of 17.5 points.
Every other product gets assigned points based on its total in proportion to the #1 product in the category.
For example, if a product has 80% of the number of reviews compared to
the product with the most reviews then the product's score and bar length for reviews would be 17.5% (weighting factor) * 80% = 14.
In the final section, Average Rating, there are 30 points available to each product
independent of the other products.
Reviews and ratings that are more than 24 months old, as well as those by resellers, are excluded from the rankings.
Customer experience management software is judged by its speed and the accuracy of collecting all the customer interactions provided. Additionally, the IT Central Station members mentioned proper analysis of the collected data as an important factor, with the transparency of the data weighing in heavily. Members also want to see the number of similar cases in a clear and easy to access manner for closer examination, measuring, and analysis. Anywhere access makes the CEM a more user-friendly tool, as well.
Customer Experience Management Reviews
Read reviews of Customer Experience Management that are trending in the IT Central Station community:
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