Over 247,575 professionals have used IT Central Station research.
Compare the best Customer Experience Management vendors based on product reviews, ratings, and comparisons.
All reviews and ratings are from real users, validated by our triple authentication process.
The total ranking of a product, represented by the bar length, is based on a weighted aggregate
score. For Views, Comparisons, Reviews, and Followers the score is calculated as follows: The
product with the highest count in each area gets the highest available score of 17.5 points.
Every other product gets assigned points based on its total in proportion to the #1 product in
that area. For example, if a product has 80% of the number of reviews compared to the product
with the most reviews then the product's score for reviews would be 17.5% (weighting factor) *
80% = 14. For Average Rating, the maximum score is 30 points awarded linearly based on our
rating scale of 1-10. If a product has fewer than ten reviews, the point contribution
for Average Rating is reduced (one-third reduction in points for products with 5-9 reviews;
two-thirds reduction for products with fewer than five reviews). Reviews that are more than 24 months old,
as well as those written by resellers, are completely excluded from the ranking algorithm.
Customer experience management software is judged by its speed and the accuracy of collecting all the customer interactions provided. Additionally, the IT Central Station members mentioned proper analysis of the collected data as an important factor, with the transparency of the data weighing in heavily. Members also want to see the number of similar cases in a clear and easy to access manner for closer examination, measuring, and analysis. Anywhere access makes the CEM a more user-friendly tool, as well.
Customer Experience Management Reviews
Read reviews of Customer Experience Management that are trending in the IT Central Station community:
Your trust is our top concern, so companies can't alter or remove reviews.
Not sure which Customer Experience Management solution is right for you?Download our free Customer Experience Management Report and find out what your peers are saying about Oracle, Freshworks, OpenText, and more!