What is Customer Experience Management?
Customer experience management software is judged by its speed and the accuracy of collecting all the customer interactions provided. Additionally, the IT Central Station members mentioned proper analysis of the collected data as an important factor, with the transparency of the data weighing in heavily. Members also want to see the number of similar cases in a clear and easy to access manner for closer examination, measuring, and analysis. Anywhere access makes the CEM a more user-friendly tool, as well.