Customer experience management report from it central station 2017 07 01 thumbnail
Find out what your peers are saying about Freshworks, Oracle, WalkMe and others in Customer Experience Management.
218,735 professionals have used our research on 5,617 solutions.
Chart Key
Average Rating
Average rating based on reviews
Views
Number of total page views
Comparisons
Number of times compared to another product
Reviews
Total number of reviews on IT Central Station
Followers
Number of followers on IT Central Station
The total ranking of a product (and the bar length) is based on a weighted aggregate ranking. For Views, Comparisons, Reviews, and Followers the score is calculated as follows: The product with the highest count in each area gets the highest available score of 17.5 points. Every other product gets assigned points based on its total in proportion to the #1 product in the category. For example, if a product has 80% of the number of reviews compared to the product with the most reviews then the product's score and bar length for reviews would be 17.5% (weighting factor) * 80% = 14.
In the final section, Average Rating, there are 30 points available to each product independent of the other products.
Reviews and ratings that are more than 24 months old, as well as those by resellers, are excluded from the rankings.
Most Views
From IT Central Station visitors
Most Reviews
Within the last 24 months
Most Followed
By IT Central Station users
Most Compared
From IT Central Station visitors

What is Customer Experience Management?

Customer experience management software is judged by its speed and the accuracy of collecting all the customer interactions provided. Additionally, the IT Central Station members mentioned proper analysis of the collected data as an important factor, with the transparency of the data weighing in heavily. Members also want to see the number of similar cases in a clear and easy to access manner for closer examination, measuring, and analysis. Anywhere access makes the CEM a more user-friendly tool, as well.

Customer Experience Management Reviews

Read reviews of Customer Experience Management that are trending in the IT Central Station community:
Your trust is our top concern, so companies can't alter or remove reviews.
Customer experience management report from it central station 2017 07 01 thumbnail
Find out what your peers are saying about Freshworks, Oracle, WalkMe and others in Customer Experience Management.
218,735 professionals have used our research on 5,617 solutions.
Customer experience management report from it central station 2017 07 01 thumbnail
Find out what your peers are saying about Freshworks, Oracle, WalkMe and others in Customer Experience Management.
218,735 professionals have used our research on 5,617 solutions.

Customer Experience Management QuestionsAsk the community a question

Ddp 8148
Ariel Lindenfeld
Community Mgr
Sr. Director of Community
IT Central Station
44a83611 7969 4538 a447 ebb51a9f5bc0 avatar
166
Oracle Fusion Middleware Consultant

Sign Up with Email