Compare Aspect Unified IP vs. Aspect Via

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Aspect Unified IP Logo
360 views|291 comparisons
Aspect Via Logo
379 views|296 comparisons
Ranking
5th
Views
360
Comparisons
291
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Views
379
Comparisons
296
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Popular Comparisons
Compared 19% of the time.
Also Known As
Unified IPCall Center ACD, Aspect Call Center ACD
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Aspect
Aspect
Overview
Aspect Unified IP 7.1. comes with a sea of enhanced features that fully leverage its highly available, scalable architecture.Aspect Call Center Automatic Call Distribution (Inbound ACD Systems) automates the entire inbound customer interaction - from self-service, to contact routing, to agent skill selection, to contact recording and post-inquiry surveys. Automatic call distribution (ACD) is used to direct incoming calls (or other channels) to the appropriate service agent. This particular system is designed to help make contact centers more efficient by using a set of automated rules to determine the appropriate representative for each caller. Some of the rules that help ensure quality include geographic matching, customer self- selection by IVR or by routing a customer based on account ID or ANI. An ACD strategy typically reduces call handling time and improves customer satisfaction by increasing the probability that a customer inquiry will be resolved during the first contact.
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Sample Customers
Newport City Homes, HomeShop18, Red Roof, CCS Companies, AmBank Group, Golfbreaks.comCVS Caremark Corporation, Telexpress Corporation, Ping An Insurance, HomeShop18, Asian Paints Ltd., Greater Cincinnati Water Works, Cellular One, CCS Companies, Northshore University HealthSystem

Aspect Unified IP is ranked 5th in Contact Center Platforms while Aspect Via is ranked 5th in Contact Center as a Service (CCaaS). Aspect Unified IP is rated 0.0, while Aspect Via is rated 0.0. On the other hand, Aspect Unified IP is most compared with Cisco Contact Center Enterprise, whereas Aspect Via is most compared with Avaya IX Contact Center and Genesys Cloud.

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