Over 278,861 professionals have used IT Central Station research.
Compare the best Contact Center Platforms vendors based on product reviews, ratings, and comparisons.
All reviews and ratings are from real users, validated by our triple authentication process.
The total ranking of a product, represented by the bar length, is based on a weighted aggregate score.
The score is calculated as follows: The product with the highest count in each area gets the highest available score.
(20 points for Reviews; 16 points for Views, Comparisons, and Followers.)
Every other product gets assigned points based on its total in proportion to the #1 product in
that area. For example, if a product has 80% of the number of reviews compared to the product
with the most reviews then the product's score for reviews would be 20% (weighting factor) *
80% = 16. For Average Rating, the maximum score is 32 points awarded linearly based on our
rating scale of 1-10. If a product has fewer than ten reviews, the point contribution
for Average Rating is reduced (one-third reduction in points for products with 5-9 reviews;
two-thirds reduction for products with fewer than five reviews). Reviews that are more than 24 months old,
as well as those written by resellers, are completely excluded from the ranking algorithm.
IT Central Station users compared the pricing plans of various Contact Center Platforms, but only after considering other key features: the highest ranked considerations included open standards to allow for simple integration, user-friendly interface usability, and number/quality of features. Reliability such as call drop rates and security also ranked high as features that should be included in a quality Contact Center Platform. Intuitive call routing, customization, and reporting were also mentioned as deciding factors when selecting a platform.
Contact Center Platforms Reviews
Read reviews of Contact Center Platforms that are trending in the IT Central Station community:
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Primarily, Five9 is a cloud based application. So there is no extra investment required from the consumer end and it is fairly easy and quick to setup. Additionally, the technical support that they provide is top notch. They are very patient,... more»
We used to host all our email accounts on Gmail, so there was no accurate reporting, access limitations, etc. But now, we have moved to the email service provided by Five9, and are able to handle these interactions much better.
Sometimes, there are some some call quality issue complaints from our users. After an extensive investigation, it just seems to be a little hiccup within Five9 itself or the customer phone that we are dialing, but this is no major issue at all.