1. It's scalable, it's fast, and it is very robust.
  2. report
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What is Contact Center Platforms?

IT Central Station users compared the pricing plans of various Contact Center Platforms, but only after considering other key features: the highest ranked considerations included open standards to allow for simple integration, user-friendly interface usability, and number/quality of features. Reliability such as call drop rates and security also ranked high as features that should be included in a quality Contact Center Platform. Intuitive call routing, customization, and reporting were also mentioned as deciding factors when selecting a platform.