Compare Aspect Unified IP vs. Avaya Contact Center Express

Aspect Unified IP is ranked 4th in Contact Center Platforms while Avaya Contact Center Express which is ranked 8th in Contact Center Platforms. Aspect Unified IP is rated 0, while Avaya Contact Center Express is rated 0. On the other hand, Aspect Unified IP is most compared with Aspect Call Center ACD, Avaya Aura and Cisco Contact Center Enterprise, whereas Avaya Contact Center Express is most compared with .
Cancel
You must select at least 2 products to compare!
Ranking
4th
Views
938
Comparisons
372
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
8th
Views
307
Comparisons
54
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Top Comparisons
Compared 28% of the time.
Also Known As
Unified IPContact Center Express
Learn
Aspect
Avaya
Overview
Aspect Unified IP 7.1. comes with a sea of enhanced features that fully leverage its highly available, scalable architecture.

Go Beyond Phone Calls—Let Customers Reach You Via Text, IM, Email, or Chat

  • Connect with your customers on their terms. Manage all of your contacts—for email, chat, SMS, IM, and social media—the same way you manage your inbound and outbound voice interactions.
  • Leverage this complete, omnichannel contact center solution to match callers with the most appropriate resources every time they contact you. Your agents gain call context, both real-time and historical. Your customers receive a differentiated experience.
  • Reduce your expenses by using lower-cost channels.
  • Consistently deliver a unified, seamless, and highly personalized experience that builds your brand and customer engagement loyalty.
  • Review our infographic to see how Customer Experience IS the Battleground now—and why it’s imperative to keep pace with your customers’ expectations.
Offer
Learn more about Aspect Unified IP
Learn more about Avaya Contact Center Express
Sample Customers
Newport City Homes, HomeShop18, Red Roof, CCS Companies, AmBank Group, Golfbreaks.comHOT Telecom
We monitor all Contact Center Platforms reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
Sign Up with Email