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Aspect Unified IP vs Masergy Cloud Contact Center comparison

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Buyer's Guide
Contact Center Platforms
April 2024
Executive Summary

We performed a comparison between Aspect Unified IP and Masergy Cloud Contact Center based on real PeerSpot user reviews.

Find out what your peers are saying about Amazon Web Services (AWS), Genesys, Five9 and others in Contact Center Platforms.
To learn more, read our detailed Contact Center Platforms Report (Updated: April 2024).
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770,394 professionals have used our research since 2012.
Ranking
14th
out of 37 in Contact Center Platforms
Views
39
Comparisons
35
Reviews
0
Average Words per Review
0
Rating
N/A
30th
out of 37 in Contact Center Platforms
Views
19
Comparisons
13
Reviews
0
Average Words per Review
0
Rating
N/A
Buyer's Guide
Contact Center Platforms
April 2024
Download Free Report
Find out what your peers are saying about Amazon Web Services (AWS), Genesys, Five9 and others in Contact Center Platforms. Updated: April 2024.
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770,394 professionals have used our research since 2012.
Comparisons
Also Known As
Unified IP
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Alvaria
Masergy
Overview
Aspect Unified IP 7.1. comes with a sea of enhanced features that fully leverage its highly available, scalable architecture.

Masergy Cloud Contact Center enables unified omni-channel (i.e. over voice, instant messaging, email, SMS and social media) interactions with your customers. Route all customer interactions to one or more teams, sites, or outsource partners with a single, global queue in the cloud to maximize your customers’ satisfaction.

Sample Customers
Newport City Homes, HomeShop18, Red Roof, CCS Companies, AmBank Group, Golfbreaks.com
Essen Health Care, Eurostar
Buyer's Guide
Contact Center Platforms
April 2024
Download Free Report
Find out what your peers are saying about Amazon Web Services (AWS), Genesys, Five9 and others in Contact Center Platforms. Updated: April 2024.
DOWNLOAD NOW
770,394 professionals have used our research since 2012.

Aspect Unified IP is ranked 14th in Contact Center Platforms while Masergy Cloud Contact Center is ranked 30th in Contact Center Platforms. Aspect Unified IP is rated 0.0, while Masergy Cloud Contact Center is rated 0.0. On the other hand, Aspect Unified IP is most compared with , whereas Masergy Cloud Contact Center is most compared with .

See our list of best Contact Center Platforms vendors.

We monitor all Contact Center Platforms reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.