Masergy Cloud Contact Center enables unified omni-channel (i.e. over voice, instant messaging, email, SMS and social media) interactions with your customers. Route all customer interactions to one or more teams, sites, or outsource partners with a single, global queue in the cloud to maximize your customers’ satisfaction.
Aspect Unified IP is ranked 5th in Contact Center Platforms while Masergy Cloud Contact Center is ranked 9th in Contact Center Platforms. Aspect Unified IP is rated 0.0, while Masergy Cloud Contact Center is rated 0.0. On the other hand, Aspect Unified IP is most compared with Aspect Via, Cisco Contact Center Enterprise and Avaya IX Contact Center, whereas Masergy Cloud Contact Center is most compared with RingCentral Office.
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