Compare Aspect Unified IP vs. NICE CXone

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Aspect Unified IP Logo
301 views|250 comparisons
NICE CXone Logo
733 views|463 comparisons
Most Helpful Review
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511,773 professionals have used our research since 2012.
Ranking
5th
out of 15 in IVR Systems
Views
301
Comparisons
250
Reviews
0
Average Words per Review
0
Rating
N/A
1st
out of 15 in IVR Systems
Views
733
Comparisons
463
Reviews
6
Average Words per Review
434
Rating
9.0
Popular Comparisons
Also Known As
Unified IP
NICE inContact, NICE CXone Workforce Optimization Pro, NICE CXOne WFO Pro, CXone Workforce Optimization, inContact Workforce Optimization, CallCopy cc: Discover, cc: Discover, VPI Empower, Brand Embassy
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Overview
Aspect Unified IP 7.1. comes with a sea of enhanced features that fully leverage its highly available, scalable architecture.

​NICE (formerly NICE inContact) works with organizations of all sizes to create customer experiences that build deeper brand loyalty and relationships that last. With NICE CXone, a complete cloud customer experience platform, the vendor combines Customer Analytics, Omnichannel Routing, Workforce Optimization, Automation and Artificial Intelligence, all on an Open Cloud Foundation, to enable an exceptional agent and customer experience—every time and on every channel.

NICE is recognized as a market leader by Gartner, IDC, Frost & Sullivan, Ovum and DMG.

- Industry’s best-published SLA of 99.99%

- Industry’s only guaranteed voice SLA

- 390,000+ cloud contact center agents

- 150+ countries

- 85 of Fortune 100 customers

    Overall, NICE's platform and solutions combine contact center software with a national connectivity network of phone and Internet. Based in Salt Lake City, Utah, Nice inContact also operates an international headquarters in London, as well as the Philippines.

    Offer
    Learn more about Aspect Unified IP
    Learn more about NICE CXone
    Sample Customers
    Newport City Homes, HomeShop18, Red Roof, CCS Companies, AmBank Group, Golfbreaks.com
    MoneyGram, Honeywell, Radisson Hotel Group, AAA, New Balance, MattressFIRM, Teleflora, Best Buy
    Top Industries
    No Data Available
    VISITORS READING REVIEWS
    Comms Service Provider29%
    Computer Software Company23%
    Government7%
    Retailer6%

    Aspect Unified IP is ranked 5th in IVR Systems while NICE CXone is ranked 1st in IVR Systems with 6 reviews. Aspect Unified IP is rated 0.0, while NICE CXone is rated 9.0. On the other hand, the top reviewer of NICE CXone writes "Enables us to have full visualization on all metrics and to manage and staff our center as necessary". Aspect Unified IP is most compared with Aspect Via, Avaya IX Contact Center and Cisco Contact Center Enterprise, whereas NICE CXone is most compared with Genesys Cloud, Nuance IVR, Genesys PureConnect, Five9 and Cisco Webex Contact Center.

    See our list of best IVR Systems vendors.

    We monitor all IVR Systems reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.