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Aspect Unified IP vs NovelVox Unified Agent Desktop comparison

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Buyer's Guide
Contact Center Platforms
April 2024
Executive Summary

We performed a comparison between Aspect Unified IP and NovelVox Unified Agent Desktop based on real PeerSpot user reviews.

Find out what your peers are saying about Genesys, Five9, Amazon Web Services (AWS) and others in Contact Center Platforms.
To learn more, read our detailed Contact Center Platforms Report (Updated: April 2024).
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768,740 professionals have used our research since 2012.
Ranking
14th
out of 36 in Contact Center Platforms
Views
39
Comparisons
35
Reviews
0
Average Words per Review
0
Rating
N/A
9th
out of 36 in Contact Center Platforms
Views
75
Comparisons
42
Reviews
0
Average Words per Review
0
Rating
N/A
Buyer's Guide
Contact Center Platforms
April 2024
Download Free Report
Find out what your peers are saying about Genesys, Five9, Amazon Web Services (AWS) and others in Contact Center Platforms. Updated: April 2024.
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768,740 professionals have used our research since 2012.
Comparisons
Also Known As
Unified IP
Learn More
Alvaria
NovelVox
Video Not Available
Overview
Aspect Unified IP 7.1. comes with a sea of enhanced features that fully leverage its highly available, scalable architecture.

This LIVE demo focuses on how NovelVox Agent Desktop can be optimized to your exact business requirements. How to set up different screens for different call types and how to optimize agent performance. Find out about:

Agent Desktop Optimization
Agent Desktop Screen ‘flipping’
Supervisor interaction
3rd Party Application Integration

Sample Customers
Newport City Homes, HomeShop18, Red Roof, CCS Companies, AmBank Group, Golfbreaks.com
Information Not Available
Buyer's Guide
Contact Center Platforms
April 2024
Download Free Report
Find out what your peers are saying about Genesys, Five9, Amazon Web Services (AWS) and others in Contact Center Platforms. Updated: April 2024.
DOWNLOAD NOW
768,740 professionals have used our research since 2012.

Aspect Unified IP is ranked 14th in Contact Center Platforms while NovelVox Unified Agent Desktop is ranked 9th in Contact Center Platforms. Aspect Unified IP is rated 0.0, while NovelVox Unified Agent Desktop is rated 0.0. On the other hand, Aspect Unified IP is most compared with , whereas NovelVox Unified Agent Desktop is most compared with Genesys Cloud CX.

See our list of best Contact Center Platforms vendors.

We monitor all Contact Center Platforms reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.