Compare AssistEdge Engage vs. OpenText Qfiniti

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AssistEdge Engage Logo
11 views|3 comparisons
OpenText Qfiniti Logo
29 views|20 comparisons
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29
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Overview

AI is changing customer experience in unimaginable ways. Advanced capabilities powered by automation and AI will make contact centers agile and intelligent, opening a window of opportunity for contact centers to influence topline. From automated interactions to automated agent guidance, the possibilities are endless.

That’s where AssistEdge Engage comes into play. AssistEdge Engage helps organizations in reimagining their contact center and achieving superior customer experience. Customers benefit from faster query resolution, reduced hold time, increased first call resolution and suitable offers, thereby improving brand connect and loyalty. AssistEdge Engage combines rich capabilities of AI and automation, improving agent productivity by automating repetitive tasks, cross-sell and upsell by offering rich customer context, improving agent morale and agent learnability.

OpenText Qfiniti is a unified, centrally managed suite of call center software and workforce optimization solutions for multichannel interaction analysis, with real-time agent support and call center performance management capabilities.

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Sample Customers
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Asurion, HSN, Transcom, SAP
AssistEdge Engage is ranked 15th in Workforce Engagement Management while OpenText Qfiniti is ranked 11th in Workforce Engagement Management. AssistEdge Engage is rated 0.0, while OpenText Qfiniti is rated 0.0. On the other hand, AssistEdge Engage is most compared with , whereas OpenText Qfiniti is most compared with .

See our list of best Workforce Engagement Management vendors.

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