Avaya Customer Interaction Express [EOL] vs Avaya IX Contact Center comparison

Give Your Customers a First-Class Interactive Experience

• Deliver the right customer experiences consistently through your contact center, whether your customers are using web, video, social media or mobile devices.
• Enable robust video conferencing and collaboration between your customers and agents or in-house experts with Avaya One Touch Video.
• Automatically monitor, track, and classify topics, comments, and trends on social media networks. Use Avaya Social Media Manager to deliver only the actionable items to your teams.

Intelligent Contact Routing Makes the Perfect Match Between Agents and Customers

• Deliver a unified and highly personalized customer experience that builds your brand and fosters long-term loyalty. Avaya Aura Call Center Elite helps to ensure the right resources are readily available to your customers.
• Enable your business to handle all types of customer interactions more efficiently. With intelligent routing and resource selection features, you can determine if customers should be served by the least busy agent, the first available agent, or the agent with skills that best match your customer’s needs.
• Serve your customers and prospects through their preferred contact channel. With a single pool of agents, regardless of location, you are equipped to deliver the right customer experience every time.
• Review our infographic to see how Customer Experience IS the Battleground now—and why it’s imperative to keep pace with your customers’ expectations.