Avaya Customer Interaction Express [EOL] vs Avaya Interaction Center [EOL] comparison

Give Your Customers a First-Class Interactive Experience

• Deliver the right customer experiences consistently through your contact center, whether your customers are using web, video, social media or mobile devices.
• Enable robust video conferencing and collaboration between your customers and agents or in-house experts with Avaya One Touch Video.
• Automatically monitor, track, and classify topics, comments, and trends on social media networks. Use Avaya Social Media Manager to deliver only the actionable items to your teams.

Differentiate Your Customer Experience with New Customer Service Channels

• Build on your investment in Avaya Contact Center technology and set your customer experience apart from the competition. With Interaction Center it’s easy to expand beyond voice and add customer service channels such as email, web chat, SMS/text, and social media.
• Help improve multichannel contact center efficiency, using Avaya customer service software. Manage all your new channels the same way you handle voice call interactions, through a single agent desktop interface.
• Enable your business to handle all types of customer interactions more efficiently by helping to ensure that the right resources are readily available to your customers.
• Review our infographic to see how Customer Experience IS the Battleground now—and why it’s imperative to keep pace with your customers’ expectations.