We performed a comparison between Avaya Customer Interaction Express [EOL] and Genesys Cloud CX based on real PeerSpot user reviews.
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Avaya Customer Interaction Express [EOL] doesn't meet the minimum requirements to be ranked in Contact Center Platforms while Genesys Cloud CX is ranked 1st in Contact Center Platforms with 9 reviews. Avaya Customer Interaction Express [EOL] is rated 0.0, while Genesys Cloud CX is rated 9.0. On the other hand, the top reviewer of Genesys Cloud CX writes "No restrictions on what the solution can do; new integrations with other cloud solutions". Avaya Customer Interaction Express [EOL] is most compared with , whereas Genesys Cloud CX is most compared with Genesys PureConnect, Amazon Connect, NICE CXone, Five9 and Cisco CCX.
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