Avaya Interaction Center [EOL] vs Freshcaller comparison

Differentiate Your Customer Experience with New Customer Service Channels

• Build on your investment in Avaya Contact Center technology and set your customer experience apart from the competition. With Interaction Center it’s easy to expand beyond voice and add customer service channels such as email, web chat, SMS/text, and social media.
• Help improve multichannel contact center efficiency, using Avaya customer service software. Manage all your new channels the same way you handle voice call interactions, through a single agent desktop interface.
• Enable your business to handle all types of customer interactions more efficiently by helping to ensure that the right resources are readily available to your customers.
• Review our infographic to see how Customer Experience IS the Battleground now—and why it’s imperative to keep pace with your customers’ expectations.

Freshcaller is a modern-day reimagining of our everyday phone system for customer support, sales, IT, and HR teams. It acts as a central hub for all phone-related activities of an organization, enabling companies to easily launch their call centers in a matter of minutes. By virtue of being a cloud-based call center software, Freshcaller enables businesses of all sizes to run virtual call centers without having to purchase any phone hardware. Loved by 3000+ customers, Freshcaller provides key capabilities such as customizable Voicemails, multi-level IVR (Phone Tree) system, Smart Escalations, pre-built and custom Call Center Analytics, Call Recorder, context transfer through Notes, Call Monitoring, Call Masking, Call Conferencing, unlimited concurrent calls, and virtual phone numbers in 90+ countries.