Compare Avaya IX Contact Center vs. Genesys Cloud

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Avaya IX Contact Center Logo
1,541 views|1,146 comparisons
Genesys Cloud Logo
5,454 views|5,020 comparisons
Ranking
4th
Views
1,541
Comparisons
1,146
Reviews
0
Average Words per Review
0
Rating
N/A
1st
Views
5,454
Comparisons
5,020
Reviews
0
Average Words per Review
0
Rating
N/A
Comparisons
Also Known As
Avaya Call Center, Avaya Intelligent Xperiences Contact Center
Genesys PureCloud, Genesys, Genesys Customer Interaction Management Platform, Interactive Intelligence PureCloud
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Overview

Intelligent Contact Routing Makes the Perfect Match Between Agents and Customers

  • Deliver a unified and highly personalized customer experience that builds your brand and fosters long-term loyalty. Avaya Aura Call Center Elite helps to ensure the right resources are readily available to your customers.
  • Enable your business to handle all types of customer interactions more efficiently. With intelligent routing and resource selection features, you can determine if customers should be served by the least busy agent, the first available agent, or the agent with skills that best match your customer’s needs.
  • Serve your customers and prospects through their preferred contact channel. With a single pool of agents, regardless of location, you are equipped to deliver the right customer experience every time.
  • Review our infographic to see how Customer Experience IS the Battleground now—and why it’s imperative to keep pace with your customers’ expectations.
Genesys, the world’s #1 Customer Experience Platform, empowers companies to create exceptional omnichannel experiences, journeys and relationships. For over 25 years, we have put the customer at the center of all we do, and we passionately believe that great customer engagement drives great business outcomes. Genesys is trusted by over 4,700 customers in 120 countries, to orchestrate 25 billion contact center interactions per year in the cloud and on premises. From 1 to 100,000+ seats, we are addressing the needs of small, mid-size and large enterprises with flexible deployment models. Genesys has three new Contact Center solutions to choose from: Premier Edition for small to mid-sized Contact Centers, Business Edition for mid-sized Contact Centers, and Enterprise Edition for large Contact Centers.
Offer
Learn more about Avaya IX Contact Center
Learn more about Genesys Cloud
Sample Customers
RSA Medical, MOBITECHS, Capita IT Services, Pan Pacific Hotels Group, Maccabi Healthcare Services, SR Technics, Hampshire County Council, Severn Trent Water, SMECO, nTelos
Vodacom, British Telecom (BT), Marketo, Etisalat, Deutsche Telekom, AstraZeneca, Red Hat, DNB, UBI Banca, ICICI Bank, esri, Swedbank, Swisscom, Marks & Spencer, Banco de Chile, Princeton University, Overstock, Procter & Gamble (P&G), elong, Emirates, Vodafone, Ticketmaster
Top Industries
VISITORS READING REVIEWS
Computer Software Company24%
Comms Service Provider21%
Media Company8%
Financial Services Firm7%
VISITORS READING REVIEWS
Computer Software Company30%
Comms Service Provider17%
Media Company10%
Insurance Company6%

Avaya IX Contact Center is ranked 4th in Contact Center Platforms while Genesys Cloud is ranked 1st in Contact Center Platforms. Avaya IX Contact Center is rated 0.0, while Genesys Cloud is rated 0.0. On the other hand, Avaya IX Contact Center is most compared with Amazon Connect, Five9, Cisco Finesse, Cisco Webex Contact Center and Aspect Via, whereas Genesys Cloud is most compared with Amazon Connect, Cisco Contact Center Enterprise, Cisco CCX, Genesys PureConnect and Five9.

See our list of best Contact Center Platforms vendors.

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