We performed a comparison between CA eHealth [EOL] and IBM SevOne Network Performance Management (NPM) based on real PeerSpot user reviews.
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"The most valuable feature of this solution is the fact that it sends me canned reports. It's easy to use and easy to update."
"Data Insight reporting tool is the most valuable feature. They came up with it a couple of years ago. The most pleasing factor is the dark theme. You don't have a white background. It has templates that you can create for all kinds of reports that you can hit on the fly. It's much better printing of the reports. If you want to send PDFs to people, the reports are actually decent. Whereas for years, the old architecture of the PDFs was rubbish and even our customers said, "We have to manipulate your PDFs because they all have bad margin breaks. SevOne fixed that a couple of years ago with the new Data Insight. It's fantastic."
"The out of the box reports and workflows are pretty good and they meet our requirements well."
"We have benefited mainly from the use of the dashboard interface. It makes the network visually interesting for other people who are not in the network. A lot of people are not network techies who understand streams in the network. Based on location, we have streams coming in and out. They can see visually when there is some problem. They don't need to understand all the network technology behind it to be able to understand if everything is working well or if there is a problem."
"We find that the reporting is particularly valuable in terms of not only communicating with our peer teams but also with the executives."
"It's a great solution for highlighting and discovering useful information regarding our network's elements."
"We've had great feedback from our customers about SevOne support. They're willing to set up a remote session upon request. You have to go through three tiers of support with most vendors, and they ask a lot of screening questions before they will do a remote session. You need to spend a lot of time before an engineer will host a remote session to look at your problematic system."
"The most valuable feature as of late has been the API integration with ServiceNow."
"Its ability to monitor practically any type of network device via SNMP is most valuable. This is the main functionality that we're using. If a network device exposes a metric, such as interface utilization, SevOne will monitor it for us."
"I would like to see improved index shifting."
"One area that requires a little bit of improvement is the topology of visualization and being able to map out connections, end-to-end. It's able to do that, but it's not as impressive as we would like it to be. We would like to understand the different interface types and the connection points better, through the visualization. Heatmaps also need further development."
"The method of searching for SIP and the way to create the groups."
"Telemetry is hot these days, and IBM can improve SevOne's support for telemetry correction. Reporting is another feature that could be better. It provides the bare minimum functionality, which is good enough for most engineers, but the management isn't advanced. The new portal provides a much lighter view and better visualization, but the management is not so good."
"SevOne should work with the graphs legend functionality."
"Their virtualization solution is not compatible with our Kubernetes environment, which is one of the reasons we are ending our relationship with them."
"We need to be thinking about streaming telemetry protocols. They already have the port for enhanced visualization, which they already have through Data Insight."
"The tool needs improvement in non-Cisco SD-WAN."
"We previously have had discussions on some reporting enhancements. So, we raised a feature request, which was delivered from SevOne."
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Earn 20 points
CA eHealth [EOL] doesn't meet the minimum requirements to be ranked in IT Infrastructure Monitoring while IBM SevOne Network Performance Management (NPM) is ranked 34th in IT Infrastructure Monitoring with 52 reviews. CA eHealth [EOL] is rated 7.4, while IBM SevOne Network Performance Management (NPM) is rated 8.6. The top reviewer of CA eHealth [EOL] writes "It has a lot of data on a stable platform. It only has a few canned out-of-the-box reports". On the other hand, the top reviewer of IBM SevOne Network Performance Management (NPM) writes "We can get a new vendor certified and monitored in our system significantly faster than before". CA eHealth [EOL] is most compared with NetMaster Network Intelligence, whereas IBM SevOne Network Performance Management (NPM) is most compared with LogicMonitor, Instana Infrastructure Monitoring, SolarWinds NPM, Splunk Enterprise Security and SolarWinds Network Device Monitor.
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