IT Infrastructure Monitoring refers to collection of tools and processes that enable infrastructure managers to be aware of how key infrastructure elements are working, e.g. network, compute, storage and databases. Infrastructure Monitoring tools are used with physical, virtual and cloud systems. The tools are designed to deliver deep insight and visibility into an entire network and system infrastructure.
Asked what to look for in an IT Infrastructure Monitoring solution, IT Central Station members point to ease of installation, scalability and heterogeneous Operating System coverage as key differentiators. Members express a desire to have “out of the box” support for multiple applications as well as a Unified Monitoring Portal (UMP) and transaction monitoring. For some, a simple implementation of business and infrastructure dashboards is essential. Users like having a single point of configuration.
An intuitive GUI is considered a plus for administrative efficiency. Users want to monitor end user experience in context. For example, they want to be able to create business groups so they can track infrastructure performance by internal IT client.
Architecturally, members suggest that fully-featured, non-java, agent based technology can enable the user to install probes where needed. This is in contrast to trying to monitor everything, an approach used by some infrastructure monitoring vendors. Non-Java matters because it reduces the footprint of the agent on the server and can help with stability. A distributed, highly-available monitoring cluster capability is viewed as a “must have” for enterprises that run geographically distributed sites, especially organizations that have a high cost of service disruption.
According to IT Central Station members, the best infrastructure monitoring solutions do some of the work of forming insights for administrators. Users want granulated data on where traffic latency and bandwidth utilization issues are occurring. Reporting sophistication is also important, some users expressing an interest in infrastructure monitoring packages being able to report on compliance of the cloud environment, for example.