Most Helpful Review
Researched CA Workload Automation but chose CA Workload Automation iDash: An easy initial setup with scalability capabilities and good stability
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
When a lot of jobs are scheduled on different platforms, without any interaction possible between them, it's very difficult to manage things. With OpCon we avoid this difficulty. It's very visual.
It allows us to organize everything into a process flow throughout the day for our different tasks that we have to run. So, it keeps everything organized. It is easy to monitor and adjust, if we need to.
We recently did a branch acquisition of another bank, though not a full bank. With that, we had to convert all of their ACH transactions. It was a very complicated product that we received from our core provider, Fiserv, for some translation programs. It was very cumbersome to run through the process, convert it out, get output files, etc. Without anyone touching it, I was able to automate the full process from pulling in the files from this other bank, converting everything needed, and posting it to our customer's account 24-hours throughout the day.
It is so simplistic that it gives us peace of mind. Before, we had all these processes that were run manually, such as different file transfers and jobs running for our core at certain times. Now, all that stuff is done automatically.
We have found it scales very well. We run thousands of thousands of jobs every day, and sometimes thousands of jobs in a few hours.
We haven't freed up a full person's job using it, but there are a good handful of people for whom it has freed up about half of their time. And those employees love it. A lot of tasks are based on certain times, and they're no longer stuck doing those things at those times. We don't have to have anybody coming in early anymore. They can focus on the processing part of their jobs instead of the file moving and downloading.
The solution has freed up employees to do more meaningful work as a result of automation. They don't have to sit there and wait for files to download. They don't have to stare at the screen while a process is running. It all runs in the background, doing it for them.
It has streamlined operations, specifically with the timing of our processes. We don't have to worry about if things are going to run at a certain time. The automation allows us to say, "Okay, we want this to run at this time, and this to not run until that is done." So, it has really streamlined the accuracy and timeline of when jobs run throughout the day.
This solution enables us to improve our daily processing times. We can do everything faster than before we used this solution.
It is a fairly stable solution.
The web UI is beneficial and the granular security policies allow us to cover all of our audit requirements.
Automic Automation Engine provides us the ability to map logic using a scripting language.
We automate recurring processes, keeping track of IT processes controlled worldwide.
It has helped to simplify cross-dependency between MVS and Open systems jobs.
We use CA Workload Automation AE r11.3.6 to automate enterprise-wide scheduling and file transfers using an FTP plugin.
It has improved my organization by automating IT applications.
The stability of the solution is good. We haven't experienced any bugs or glitches and we haven't had any crashes that I can recall.
The solution is easy to manipulate and has good performance.
We sometimes have a large number of jobs on the SQL Server and we can experience a very light lag in job starts. The lag can be a few seconds. It's never more than one minute, but sometimes we can experience some lags.
There is a learning curve. We had to go to class, learn, and take their training classes, then come back. We got assistance from OpCon as well to convert our processes on the Unisys machine over to the IBM. Now, when we add new products, it's pretty straightforward to write a new process and schedule it, then run it at a set time of day.
It's not something you can just quickly grab, try, run, and play with. You have to get the knowledge and train yourself. It was easy for me, but I also took the time to throw myself into it. There is a learning curve to a certain extent. You have to learn the rules.
I would like more web-based training from SMA. That would be nice. Our primary OpCon representative is phenomenal, but we would like some training opportunities for learning on our own. When I started utilizing OpCon, the sheer breadth of it made for a very daunting task. I was almost fearful to start, not to mention fearful to go change things and possibly hinder a job.
The solution has quite a learning curve for beginners. It's challenging. I wouldn't rate it as super-easy to automate processes. It's medium-weight. I've used more complex software, but I've used simpler software.
I don't really think anything needs to be improved within the functionality. The only struggle I had, when I first started using it, is that it depends a lot on the command line and I didn't have that experience. So more built-in, basic commands or more education on commands would be good.
The initial setup was fairly complex.
It does not have the ability to interact with third-parties via the web/Internet. We have certain processes where we have to interact with a third-party on a website, and unfortunately OpCon just cannot do that.
There is a slow response time by tech support. Unless, you say it's severity level one. That will give you a two hour timing window for them to call you. It doesn't really happen exactly in two hours, but they try.
Performance improvements in the UI would be appreciated.
It lacks support and integration with cloud computing platforms.
We see improvement possibilities in the processing provision of predefined evaluations or individual objects, or in the Self Service portal, which can be used by any user to monitor objects or start objects.
Reduce the number of operational files. This would make the job of a system programmer supporting ESP easier.
The WCC could be improved.
The technical support could be improved by removing delays in response times. They should be able to get back to clients faster.
We have difficulties manipulating the agent for Windows.
Pricing and Cost Advice
The cost is based on the number of jobs. You pay for what you use. For us, the support cost is between €20,000 and €30,000 per year. It's too expensive.
This solution is slightly more expensive than our previous solution. Right now, we are paying about $40,000 a year. However, we think it's well worth the cost to keep things automated, reducing our staff.
There are different add-ons, like the Self Service or Vision model. It all depends on what agents you have in your environment. We have a mainframe and Windows, and while I think SQL is free, SAP or anything beyond that has different connectors that might need a license.
SMA is big on free training. They do monthly training down at their headquarter office. As long as you own the product, the only thing you pay for is your employees' travel expenses. The training is free. They are willing to train people and give them the knowledge. That way, you are equipped to do what you need to do.
The purchasing price was in the $30,000 or $40,000 range, but I don't remember how much of that was licensing or installation and how it was broken out.
The total cost of ownership is about the same to our previous product. The costs are relatively similar.
Annually, we pay $29,000. This is for a blanket policy that covers everything, like licensing and support.
If we choose to purchase consulting hours, that is an additional cost. However, we've been lucky enough that we've not used all of our allotted consulting hours. Therefore, that is not something that we have had to purchase a lot of. The last time that we purchased consulting hours was roughly two years ago. We purchased a block of 10 for $2,500. It was $250 per hour.
It is overpriced.
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Our founders met at NASA while they were solving some of the toughest IT issues in the world at that time. The work was challenging and required lots of repetitive tasks to maintain NASA’s mainframes and complex IT processes.
Believing that there had to be a better way, they formed SMA Technologies. Since that time, we have been working with the single purpose of unlocking our clients’ potential by streamlining their IT processes and helping employees be more productive by leveraging our automation platform, OpCon.
By freeing them from repetitive tasks, they can focus on doing the critical work that will help them drive the business. No matter the industry, from financial services to aerospace, we are there to help our customers use the power of automation to simplify complex IT issues, enabling them to solve their toughest business challenges.
CA Workload Automation is an enterprise scheduling solution for the automation of IT processes in a heterogeneous environment. It automates and delivers millions of mission-essential services across thousands of companies worldwide. With the CA team and expert community, you get so much more than software. Work with us to get to mission-accomplished—every second of your business.
|CA Workload Automation iDash (iDash) ensures that you consistently deliver on service level guarantees by applying advanced workload analytics to create finely tuned workload automation environments. iDash performs real-time forecasts based on the current status of the system, generate alerts when thresholds are at risk of being missed, and even executes automated recovery actions for CA Workload Automation AE and CA Workload Automation CA 7 Edition environments.|
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|LOHR, Carnival Cruise Lines, Herbalife, Digital Federal Credit Union, Synergent, Frandsen Bank & Trust||Gaumont, Mercantil do Brasil, CCEE, Hanwha Life|
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Financial Services Firm79%
Software R&D Company27%
Financial Services Firm12%
Financial Services Firm49%
Software R&D Company28%
Financial Services Firm15%
Comms Service Provider8%
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