Cavisson NetVision is a powerful and comprehensive solution to ensure exceptional online customer experience via monitoring responsiveness and ease of interactions with online assets. NetVision offers great insight into customer responsiveness and ability to record and replay entire user session along with interactions to determine any anomalies within the application that may affect user experience or revenue. Leading fortune 500 companies rely on Cavisson to boost their customer experience and digital transformation initiatives.
-Turn detractors into promoters by immediately alerting the right person or team to respond
to customer feedback
-Ensure that customer issues are being efficiently handled and resolved through role-
specific workflows, push notifications and automated escalations
-Enable employees to easily respond with pre-built templates they can personalize with the
customer comments and case data provided
-Capture systemic root cause issues across different channels, so you can identify and
prioritize where to focus customer experience improvements
-Bring alerts and workflows into the systems that employees use for customer issue
resolution via 2-way integrations with sales, service and collaboration apps
Cavisson NetVision is ranked 17th in Customer Experience Management while Medallia is ranked 10th in Customer Experience Management. Cavisson NetVision is rated 0.0, while Medallia is rated 0.0. On the other hand, Cavisson NetVision is most compared with , whereas Medallia is most compared with Qualtrics Customer Experience.
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