We compared Cisco Secure Email and Microsoft Exchange Online Protection across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Cisco Secure Email offers advanced protection against phishing attacks, reputation-based filtering, and robust tracking functionalities. Microsoft Exchange Online Protection offers seamless integration with Windows, a central alert console, and real-time monitoring of suspicious URLs.
Room for Improvement: Cisco Secure Email should improve global malicious email defense, data loss prevention, and integration with third-party solutions. Microsoft Exchange Online Protection could offer more training and enhance its security features. Users also requested better encryption, gray email management, and integration with non-Microsoft platforms.
Service and Support: Cisco support is generally considered knowledgeable and helpful, but a few users reported slow response times and difficulty navigating the support process. While some users found Microsoft support to be helpful and responsive, others experienced slower response times.
Ease of Deployment: Cisco Secure Email is generally straightforward and seamless to set up. It provides a modular and adaptable environment, but new users may need training. Users had varied experiences setting up Microsoft Exchange Online Protection, ranging from easy to difficult. It may necessitate dedicated personnel for maintenance.
Pricing: Opinions on the pricing of Cisco Secure Email are mixed. Some find it expensive but worth the investment, while others find it reasonably priced and competitive with other vendors. Some users said Microsoft Exchange Online Protection is expensive, but others considered it reasonable.
ROI: Cisco Secure Email's return on investment is influenced by factors such as use case, organization size, and industry. Microsoft Exchange Online Protection has proven to be a profitable investment.
Comparison Results: Cisco Secure Email is highly regarded for its intelligence threat detection, reputation filtering, and robust tracking abilities. The solution’s areas for improvement include data loss prevention and third-party integration. Microsoft Exchange Online Protection is praised for its seamless integration with Windows and useful features like URL holding and threat management. At the same time, users say it could improve in areas such as pricing, documentation, and security features.
"Since we have started using the solution, there have been fewer compromises."
"Threat Explorer is one of the features that I very much like because it is a real-time report that allows you to identify, analyze, and trace security attacks."
"Some of the valuable features on the email side are anti-phishing, anti-malware, and Safe Links."
"The most valuable feature is protection against malicious links, fishing, and impersonation. You can train people to be aware of these threats, but they're not always careful. When they're using their phones between meetings, they click on a link, and it's game over."
"It also gives me good visibility because, with Defender, I'm using a Microsoft product to defend Microsoft products. The integration was really seamless and I have wide visibility because it picks up almost everything. Literally, I can see almost every activity that happens, from the e-mail to the workstation itself."
"Microsoft Defender has a feature to protect each and every attachment. Even if it's an encrypted attachment, it will check for any potential threats."
"Defender is a SaaS platform, so it offers more flexibility. Managing the permissions is easier. The solution's automated detection and response features are scalable."
"The product's scalability is good."
"Cisco Secure Email's most valuable is email certification."
"The solution works well."
"Administration of the email domains and custom filters are easily done via the web interface."
"The system enables end users to manage their own whitelists/blacklists."
"It blocks bulk marketing messages, graymail, spam, and provides advanced malware protection."
"The tech engineers are very knowledgeable."
"It integrates with Active Directory and we can limit specific users to using specific applications."
"It is doing its work. It is doing what it was actually designed to do. It has ensured we don't have business email compromises, and it has also ensured that our brand Galaxy is unique all year round."
"In general, my company is happy with Microsoft support...My company hasn't faced any stability issues with the solution."
"With Microsoft Exchange Online Protection, if malware is attached to a mailer, it's very easy to go into the incident alert and find out what's happening with that identity and the mail."
"What I like most about Microsoft Exchange Online Protection is its integration with Windows, so we have one central view for all alerts and incidents."
"The most valuable feature is the ease of administration. Other solutions require complex administration, but Microsoft Exchange Online Protection is easier."
"The most valuable feature of Microsoft Exchange Online Protection is the accidental release of information protection capabilities. Additionally, the solution is easy to use."
"The solution's stability is very, very good. I didn't face any problems in the last year."
"It's definitely scalable."
"The scalability is pretty good; it does what it is supposed to do."
"We noticed that from time to time, Microsoft's stability does have problems. Sometimes the service goes up and down. Sometimes they change without prior notice."
"The company should focus on adding threats that the solution is currently unable to detect."
"I'd like some additional features any product can give me to protect our environment in a better way."
"We are always looking for others tools to increase automation on tasks. There can be better integration with other solutions, such as PowerPoint and email."
"They can improve their security in a way where a customer can know if all their attachments are safe or not to open through a report. The solution does its job perfectly, but it never reports to the customer whether those attachments have been stopped before or not."
"Microsoft Defender for Office 365 could improve by giving customers information on techniques to prevent threats. For example, information about best practices on how to protect their own devices against hackers and scammers, such as educational information or training. This would help others have a better understanding of cyber security. Additionally, there can be more security features added."
"They have moved features from one console to another. Things have been moved around in the interface and it takes me time to find where certain features are."
"The phishing and spam filters could use some improvement."
"Cisco Secure Email can be improved from the administrator's point of view. Usually, you have to work with different areas, and they can try to make it easy for the administrator to use different functions."
"The scalability must be improved."
"There are some concerns in the way the architecture is set up, making it an area where improvements are required."
"They can do it better with web links, with the URLs. They have a technology called Outbreak but it doesn't work as well as we would like."
"Cisco Email Secure's pricing needs to be less. We have vendors who provide cheaper solutions with the same features."
"The Forged Email Detection feature needs improvement, particularly with domain. The sensors are not that good and the rules sets are unclear."
"The user interface is a bit complex."
"While Cisco offers excellent solutions and innovations, the pricing may not be suitable for everyone. The cost of the software is relatively high. In the current market, there are numerous competitive alternatives that focus on security, enterprise networks, and various other aspects. Cisco, being a comprehensive provider, extends its expertise across data, servers, storage, and security, making them a preferred choice for many enterprises. However, when it comes specifically to security solutions, there are other vendors that specialize solely in this domain, offering competitive options."
"The tool's classification for bulk email is cumbersome."
"The security features could be better."
"We have experienced issues while migrating from on-prem to the cloud. The tool needs to improve its stability."
"The licensing can be on the expensive side, especially in the cloud space."
"The product could be more stable. Microsoft products could be more stable because sometimes, even though they are updating some things, we cannot find those updates."
"The solution lacks to elaborate on its spam policies."
"The solution must improve the user experience."
"I would like to get reports about vulnerable connections from our clients with information about domains, public IPs, etc. That would be highly useful."
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Cisco Secure Email is ranked 2nd in Email Security with 55 reviews while Microsoft Exchange Online Protection (EOP) is ranked 4th in Email Security with 34 reviews. Cisco Secure Email is rated 8.4, while Microsoft Exchange Online Protection (EOP) is rated 8.2. The top reviewer of Cisco Secure Email writes "Has effortless spam control, improves security posture, and frees up our IT department's time". On the other hand, the top reviewer of Microsoft Exchange Online Protection (EOP) writes "An effective email security solution that provides DLP, Safe Attachment, and Safe Links". Cisco Secure Email is most compared with Trellix Collaboration Security, Fortinet FortiMail, Proofpoint Email Protection, Cisco Secure Email Threat Defense and Trend Micro Email Security, whereas Microsoft Exchange Online Protection (EOP) is most compared with Proofpoint Email Protection, Mimecast Email Security, Fortinet FortiMail, Barracuda Email Security Gateway and Trend Micro Email Security. See our Cisco Secure Email vs. Microsoft Exchange Online Protection (EOP) report.
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We monitor all Email Security reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.