"To me, the most valuable feature of Clarity CA is the timesheet. It's the only feature I use because I just support the tool, and I just enter time on it. Others use Clarity CA for other purposes, such as resource management, project management, scheduling, and financials. The tool also has a fairly simple integration with other systems, so at the moment, it's working fine. I also like that you can write your own code in Clarity CA, and you can make changes to it based on your needs."
"In terms of technical capability, it is doing very well. It is doing better than other industry products. It is at a place where we can compare it with Microsoft products. Its scalability is also good."
"One of the benefits of Desktop Central is it made the provisioning process simpler because now we have a provisioning package. We have around 1,500 laptops at the moment and all these PCs were provisioned by a provisioning package. In the provisioning package, we have integrated every aspect of renaming, deploying applications, patching, etc., so we simply execute the provisioning package and as soon as it's executed, it will install the management agent. Once the agent is installed, it will take care of all the tasks, so we don't have to sit in front of the computer to prepare the machine. This really helps us to provision the PC quickly with our agent."
"The stability is very good."
"ManageEngine has improved my organization because right now we can actually monitor and find out which software products are installed on each desktop. We can then figure out which ones have to get patched and so forth."
"The product works perfectly for patch management and software deployments."
"The reporting tool is very good."
"We use the product to know about our assets and manage remote support."
"The most important feature we found to be useful in the COVID situation is the secure connection, which gives the IT support staff the ability to seamlessly connect with the users remotely and in a secure way."
"What could be improved in Clarity CA is its UI, but I know the Clarity team is working on a new UI, so I'm expecting its UI to get better. The software also has too many functions, so it would be good if the functions or features could be split up, rather than needing to buy the whole Clarity CA package, when you'll only use a few of its functions. This increases the cost of the software, so that's another area for improvement. How Clarity CA is marketed could also be improved."
"Some difficulties with setup for multiple locations."
"Desktop Central has very good information, however, you can't customize the dashboards."
"Improvement should be done as per customer requirements."
"ManageEngine could be improved by giving customers an option to perform certain actions proactively. Since I was a consultant, I worked on different products and some had advantages over ManageEngine. For example, proactive remediation—you want to proactively check something on the computers and run the script. In ManageEngine, you have the option to run the script, but Intune has the option to do so proactively. ManageEngine doesn't have this. You should have the option to act proactively, not just going ahead and fixing it once it's done. Proactive remediation should be a feature."
"The tool's security can be better."
"It is compatible with the systems such as Windows and Mac but not with Linux systems."
"The reports provided by the product are an area of concern where improvements are required. The visibility provided by the reports is not very attractive."
"We would like to see options for deploying Microsoft 365 accounts into Outlook. For now we only can use it to deploy exchange accounts. Also we would like to see an option do decline Windows 7 ESU patches in a bulk."
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Clarity CA is ranked 3rd in Client Desktop Management with 2 reviews while ManageEngine Endpoint Central is ranked 1st in Client Desktop Management with 59 reviews. Clarity CA is rated 8.0, while ManageEngine Endpoint Central is rated 8.2. The top reviewer of Clarity CA writes "Multipurpose and useful for managing projects and resources; easy to integrate with other systems, and has a knowledgeable technical support team". On the other hand, the top reviewer of ManageEngine Endpoint Central writes "An in-depth and intuitive product with good cross-platform capabilities, but they should have a more global support channel". Clarity CA is most compared with Microsoft Configuration Manager, whereas ManageEngine Endpoint Central is most compared with Microsoft Intune, Microsoft Configuration Manager, VMware Workspace ONE, Jamf Pro and ManageEngine Patch Manager Plus.
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