"Contains every feature that a VAR or MSP would want."
"The ease of reporting is valuable. We have a weekly management meeting, and we gather numbers from ConnectWise in preparation for that. It is helpful for measuring how we're doing in our performance."
"The most valuable feature is the management of projects from start to finish."
"The platform is easy to use."
"The initial setup isn't too difficult."
"The product has been pretty stable so far."
"It's a pretty simple web interface. The rules engine was really easy to set up, and it ingests emails very well."
"We like the way that ConnectWise is completely integrated. So you when you identify an opportunity, you can save it, and ConnectWise pushes it through to the whole invoicing process."
"Tanium's most valuable feature is its instant discovery aspect."
"The solution is scalable and helps to understand how infrastructure works. It helps to improve the health of the organization."
"The security features are very valuable."
"I like the tool's incident response and security patching."
"Tanium has made the process of detecting threats more proactive with its detection. So, the process is easier and more efficient."
"Threat hunting is a very good feature on Tanium. We have just started using it and have not used it extensively."
"The most valuable features of this solution are the consolidation of all historical data on device endpoints, security drivers, firmware, and Software version gaps."
"Tanium’s linear-chain architecture is valuable."
"All other ticket systems can search previous tickets, whether they were homegrown in Oracle or something else. I'm talking about searching the actual contents of the discussions in the ticket. In ConnectWise, you can only search the summaries. It's ridiculous."
"Has a very outdated 90s interface and not all features are accessible via the mobile app."
"ConnectWise PSA’s graphical interface is a little old."
"ConnectWise Manage can improve third-party integrations and the UI. The UI is good but it could improve in the graphics."
"A lot of times, it'll take a couple of moments for things to go through. If you're not patient about it, it may seem like things aren't working."
"There should be some improvements to the interface. It is not completely intuitive. When you click in a blank area of a screen, you'll find some options."
"Their reporting options aren't great. BrightGauge was something that we added on, and that enhanced the experience."
"Sometimes it is a little bit slow, which is the only complaint I have about it."
"The most painful thing is the interface. It's a bit unclear sometimes."
"The performance could improve in future releases. We have had performance issues in specialized web environments, but overall I think the problems are less than 2% of the computer systems being used."
"The main issues are the network connection because different customers have issues with their networks. It's difficult implementing this type of solution because the network is the main feature in the architecture for these types of solutions. Tanium could improve by creating some network optimization."
"I would like to have more integrations and custom plugins to input. Integration is always a big deal in a lot of different environments."
"The solution needs to improve the reporting and tracking capabilities."
"The solution lacks mobility."
"The solution can give a lot of false positives."
"Tanium’s scalability could be improved."
ConnectWise PSA is ranked 1st in Professional Services Automation (PSA) with 19 reviews while Tanium is ranked 36th in Endpoint Protection Platform (EPP) with 15 reviews. ConnectWise PSA is rated 8.2, while Tanium is rated 7.4. The top reviewer of ConnectWise PSA writes "Its macros, shortcuts and custom queries are really helpful ". On the other hand, the top reviewer of Tanium writes "Useful tool for vulnerability management and deploying applications, needing improvement in its OS upgrade". ConnectWise PSA is most compared with ServiceNow, Datto Autotask Professional Services Automation, JIRA Service Management, ManageEngine ServiceDesk Plus and Kaseya BMS, whereas Tanium is most compared with CrowdStrike Falcon, Microsoft Defender for Endpoint, Microsoft Configuration Manager, Qualys VMDR and ServiceNow Discovery.
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