We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"They provide the ability to see into the Discovery tools I want. They offer the best tool view."
"It does a good job of collecting the data that's necessary for data centers, and IT's operations."
"The best part about ServiceNow Discovery is that it is included in the ServiceNow suite."
"The process involving the original setup of the solution is excellent."
"It's a single system of record and it captures the relationships."
"The biggest advantage of ServiceNow is the value that it brings."
"I find that the Discovery and scripting features are the most useful."
"The initial setup is pretty easy."
"Threat hunting is a very good feature on Tanium. We have just started using it and have not used it extensively."
"For incident response tasks, all these tasks can get done in minutes with minimal disruption to the end-user."
"I'm not so familiar with the tool but I like the interaction of the console to the picture. Patching is the primary model I have been focusing on for the last couple of weeks. So I have created a proof of concept environment and have been checking the available features."
"The security features are very valuable."
"They can expand on the plugins for some of the other tools."
"The service mapping component is less developed than it is in other solutions, and is in need of improvement."
"Technical support has not been helpful when we have come across problems."
"The solution needs to improve the cost of the solution. There are a few different solutions and they do act the same and have the same types of capabilities, however, the cost is quite high."
"In terms of improvement, I would like for it to be possible to use without coding. I would like a dropdown so that every customer can do it easily for himself and can understand it."
"Without improvement in the patters, applications can't be discovered"
"On the Software Asset Management part of it, I expect additional reconciliation and Discovery features there."
"When you switch versions, for example, when you go from Paris to Quebec they will introduce many new things and occasionally things break when they do that."
"The solution lacks mobility."
"The performance could improve in future releases. We have had performance issues in specialized web environments, but overall I think the problems are less than 2% of the computer systems being used."
"Most of the time, agent-relative issues have to be more equipped with self-healing features. At times, the agent is there, but for some reason, it doesn't report a status. It gives certain problems that are obviously agent-based."
"The solution can give a lot of false positives."
"There is a subscription for ServiceNow Discovery. It's expensive, but I think it's one of the best solutions on the market, so it's worth it."
"The price could be better. It's a bit on the pricey side."
"This solution is a paid option within the ServiceNow framework."
"It's a bit expensive compared to other products in the market, but it's worth the money you pay because it's far advanced in terms of features, automation, and capabilities compared to other products."
"There is an annual license required to use this solution."
ServiceNow Discovery finds applications and devices on your network, and then updates the CMDB with the information it finds. Discovery is available as a separate subscription from the rest of the Now Platform.
Tanium Endpoint Platform reduces security risk, improves agility & increases efficiency, a fundamentally new approach to endpoint security's threat detection, indicent response, vulnerability assessment and configuration compliance & with management's software distribution, asset utilization, asset inventory and patch management.
ServiceNow Discovery is ranked 8th in Server Monitoring with 8 reviews while Tanium is ranked 9th in Server Monitoring with 4 reviews. ServiceNow Discovery is rated 8.2, while Tanium is rated 7.8. The top reviewer of ServiceNow Discovery writes "Stable with good encryption but technical support isn't helpful". On the other hand, the top reviewer of Tanium writes "Great inventory tool that that scans well for vulnerabilities and offers minimal end-user disruption". ServiceNow Discovery is most compared with Microsoft Endpoint Configuration Manager, SolarWinds Server and Application Monitor, AWS Cloud Map, ScienceLogic and Nagios XI, whereas Tanium is most compared with CrowdStrike Falcon, Microsoft Endpoint Configuration Manager, Microsoft Defender for Endpoint, BigFix and McAfee Endpoint Security. See our ServiceNow Discovery vs. Tanium report.
See our list of best Server Monitoring vendors.
We monitor all Server Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.