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Convergys Intelligent Voice Portal vs Genesys Voice Platform comparison

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Featured Review
Use Convergys Intelligent Voice Portal?
Thahmid Zuberi
Customizable solution for housing media files and distributing resources as calls come in
Quotes From Members
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Pricing and Cost Advice
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  • "In terms of licensing, Genesys Voice Platform isn't open-source. Genesys has some resources available to the public, but as a product, Genesys Voice Platform requires a license. You need to register and pay for the training to gain access. I know that Genesys Voice Platform is an expensive solution, and it's more for large-scale companies."

    • More Genesys Voice Platform Pricing and Cost Advice →

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    Questions from the Community
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    What do you like most about Genesys Voice Platform?
    Top Answer:The resource managers and the MCPs that are deployed with this solution are the most valuable features.
    What needs improvement with Genesys Voice Platform?
    Top Answer:This is primarily a large market solution, so I would like it to be more compatible with mid-markets and with Genesys Cloud. I upgrade the solution based on business requirements. If the business… more »
    What is your primary use case for Genesys Voice Platform?
    Top Answer:Genesys Voice Platform is a voice solution. It's used to house media files and control things like music on hold, music on cue, and to distribute the resources as calls come in. It's part of an… more »
    Ranking
    6th
    out of 16 in IVR Systems
    Views
    123
    Comparisons
    94
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    2nd
    out of 16 in IVR Systems
    Views
    295
    Comparisons
    184
    Reviews
    2
    Average Words per Review
    832
    Rating
    8.5
    Comparisons
    Also Known As
    Intelligent Voice Portal
    Learn More
    Convergys
    Video Not Available
    Genesys
    Overview
    Convergys Intelligent Voice Portal transforms your IVR from a "black box" to a customer-focused business asset.
    Information Not Available
    Sample Customers
    DIRECTV
    Afni, Air Italia, Air France, BT, Bank Hapoalim, Corona Direct, ESRI, ICICI Bank, Marketo, PayPal, T-Mobile, Sky, Zoom Systems
    Top Industries
    No Data Available
    VISITORS READING REVIEWS
    Financial Services Firm18%
    Government16%
    Healthcare Company13%
    Insurance Company9%
    Company Size
    No Data Available
    VISITORS READING REVIEWS
    Small Business15%
    Midsize Enterprise17%
    Large Enterprise69%

    Convergys Intelligent Voice Portal is ranked 6th in IVR Systems while Genesys Voice Platform is ranked 2nd in IVR Systems with 2 reviews. Convergys Intelligent Voice Portal is rated 0.0, while Genesys Voice Platform is rated 8.6. On the other hand, the top reviewer of Genesys Voice Platform writes "Customizable solution for housing media files and distributing resources as calls come in". Convergys Intelligent Voice Portal is most compared with Nuance IVR and Voxeo Prophecy, whereas Genesys Voice Platform is most compared with Nuance IVR.

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