We compared Expel Workbench and CRITICALSTART based on our user reviews across 5 parameters. After reading all of the collected data, you can find our conclusion below.
Expel Workbench is applauded for its simplicity, automation, customizable alerts, and reasonable pricing. Users find the interface confusing and suggest improvements in integration and customer support response times. CRITICALSTART offers advanced threat detection, real-time monitoring, and excellent customer support. Users appreciate its interface but point out areas for improvement in UI navigation, reporting, integrations, and response times.
Features: Expel Workbench stands out for its easy-to-use dashboard and automated response capabilities. Users value its customizable alerts and notifications. CRITICALSTART is prized for its advanced threat detection system and real-time monitoring features. The user-friendly interface and responsive customer support also receive high praise.
Pricing and ROI: Expel Workbench setup costs have been praised for their reasonable pricing and value, with users highlighting the straightforward process and varied licensing options. CRITICALSTART's setup costs are also seen as competitive and offer flexibility, allowing businesses to customize services based on specific needs. Expel Workbench users found an impressive ROI, noting value and impact on business. Its user-friendly platform significantly enhanced security operations. CRITICALSTART highlighted increased security and threat detection effectiveness for ROI.
Room for Improvement: Expel Workbench users found the user interface and reporting features need improvement, as well as better integration with other platforms. CRITICALSTART users highlighted the difficulty in navigating the interface, limited integrations, and the need for enhanced reporting and customer support.
Deployment and Customer Support: Expel Workbench is praised for its simplicity and effectiveness in deployment, with clear setup instructions and useful documentation. Users appreciate CRITICALSTART for its smooth implementation, ease of use, and helpful support in ensuring trouble-free deployment. Customers appreciate Expel Workbench for their responsive, knowledgeable, and exceeding support. CRITICALSTART is known for prompt responses, knowledgeable team members, and beneficial resolutions for clients.
The summary above is based on interviews we conducted recently with Expel Workbench and CRITICALSTART users. To access the review's full transcripts, download our report.
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CRITICALSTART is ranked 30th in Managed Detection and Response (MDR) while Expel Workbench is ranked 28th in Managed Detection and Response (MDR). CRITICALSTART is rated 9.4, while Expel Workbench is rated 0.0. The top reviewer of CRITICALSTART writes "Offers the ability to close review tickets or alerts through a mobile phone and to interact with engineers on their side via the app". On the other hand, CRITICALSTART is most compared with Arctic Wolf Managed Detection and Response, BlueVoyant CORE, ReliaQuest GreyMatter, CrowdStrike Falcon Complete and Red Canary MDR, whereas Expel Workbench is most compared with Red Canary MDR, CrowdStrike Falcon Complete, Arctic Wolf Managed Detection and Response, ReliaQuest GreyMatter and Wiz.
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