We performed a comparison between CRITICALSTART and Swimlane based on real PeerSpot user reviews.
Find out what your peers are saying about Microsoft, Palo Alto Networks, Splunk and others in Security Orchestration Automation and Response (SOAR)."Native integration with Microsoft security products or other Microsoft software is also crucial. For example, we can integrate Sentinel with Office 365 with one click. Other integrations aren't as easy. Sometimes, we have to do it manually."
"The automation rules and playbooks are the most useful that I've seen. A number of other places segregate the automation and playbook as separate tools, whereas Microsoft is a SIEM and SOAR tool in one."
"The UI-based analytics are excellent."
"The UI of Sentinel is very good and easy to use, even for beginners."
"Sentinel has an intuitive, user-friendly way to visualize the data properly. It gives me a solid overview of all the logs. We get a more detailed view that I can't get from the other SIEM tools. It has some IP and URL-specific allow listing"
"The main benefit is the ease of integration."
"You can fine-tune the SOAR and you'll be charged only when your playbooks are triggered. That is the beauty of the solution because the SOAR is the costliest component in the market today... but with Sentinel it is upside-down: the SOAR is the lowest-hanging fruit. It's the least costly and it delivers more value to the customer."
"What is most useful, is that it has a good connection to the Microsoft ecosystem, and I think that's the key part."
"From where we were prior to going into them, the service has increased our analysts’ efficiency to the point that they can focus on other areas of the business. It gives me the ability to allow analysts to do Level 3 and 4 work and stay out of the weeds of the alerts, where you tend to get alert fatigue. The service takes care of much of the Tier 1 and Tier 2 triage. It is more effective than what we had been used to, because it allows the filtering of Level 1 and Level 2 type alerts to be taken care of. This leaves less for us to handle, which is a good thing."
"Their Zero Trust Analytics Platform (ZTAP) engine, which is kind of their correlation engine, is by far and away one of the best in the business. We can filter and utilize different lists to build out different alerts, such as, what to alert on and when not to alert. This engine helps reduce our number of alerts and false positives."
"The main difference between the other options and this one is the quality of the personnel within the SOC. It's their knowledge and depth and the way they handle customers."
"My impression of the transparency of the data is that it has good detail. It allows you to see how many events have come in, how many of those events have made it down to their analysts to review, and then however many from their analysts to be able to close out, have been able to been escalated to us. It's a good metric that we can share with my management. They see the value of what the SOC is bringing on top of what my team is already doing."
"The way that the user interface presents data enables our team to be able to make decisions significantly quicker, rather than have to dig into the details or go back to the original tools."
"Outside of using the platform to manage alerts, the feature of the service that we get the most value from is being able to reach out to them and say, "Hey, we might go buy a SIEM," for example. They give us their overview of what's out there, what they've dealt with, what they integrate with, and what that looks like. That's been pretty powerful over the years for us."
"The new mobile app is awesome. It is one of the best I've ever seen. It's much better than its predecessor. It's more intuitive, a whole lot easier to navigate and get where you need to go. It's less repetitive and just generally easier to use. It allows me to not have to be sitting at my computer all the time. I can be on my phone or tablet or wherever I'm at. It makes it a lot easier to answer tickets and do that kind of thing."
"I also use their mobile app. It's very easy to use and very convenient to be able to respond to alerts wherever you are. I love the app. You can respond and communicate, per ticket, with their SOC in near real-time. The response is very quick."
"It provides us with a single portal for our logs from different solutions."
"The technical support from Swimlane is very good."
"The most valuable feature of the solution is the support."
"We have been working with multiple customers, and every time we onboard a customer, we are missing an essential feature that surprisingly doesn't exist in Sentinel. We searched the forums and knowledge bases but couldn't find a solution. When you onboard new customers, you need to enable the data connectors. That part is easy, but you must create rules from scratch for every associated connector. You click "next," "next," "next," and it requires five clicks for each analytical rule. Imagine we have a customer with 150 rules."
"The troubleshooting has room for improvement."
"Its documentation is not so simple. It is easy for somebody who is Microsoft certified or more closely attached to Microsoft solutions. It is not easy for those who are working on open-source platforms. There isn't a central point where everything is documented, and there is no specific training or certification."
"If Azure Sentinel had the ability to ingest Azure services from different tenants into another tenant that was hosting Azure Sentinel, and not lose any metadata, that would be a huge benefit to a lot of companies."
"Sometimes, it is hard for us to estimate the costs of Microsoft Sentinel."
"We've seen delays in getting the logs from third-party solutions and sometimes Microsoft products as well. It would be helpful if Microsoft created a list of the delays. That would make things more transparent for customers."
"We do see continuous improvement all the time, however, I haven't got a specific feature that is lacking or not well designed."
"The learning curve could be improved. I am still learning it. We were able to implement the basic features to get them up and running, but there are still so many things that I don't know about all its features. They have a lot of features that we have not been able to use or apply. If they could work on reducing the solution's learning curve, that would be good. While there is a training course held by Microsoft to learn more about this solution, there is a cost associated with it."
"The updated UI is actually pretty bad. Regarding the intuitiveness, it is fairly easy to use, but the responsiveness, on a scale of one to 10, is a one. It's really poor performance."
"It has frustrated us that they don't have a native Slack integration, because most things do now. That's something we've asked for, for years, and it just doesn't really seem like it's a priority."
"In terms of responsiveness, when I open up an alert, sometimes it takes a bit of time to load. However, it only happened once or twice."
"They just did a user interface overhaul to the website portal that you use for troubleshooting tickets. The old one was fine. The new one is not intuitive..."
"They could dig a little bit deeper into the Splunk alerts when they feel like they need to be escalated to us. For example, if a locked account shows up, they could do a little extra digging to verify that the locked account was due to a bad password on the local system. They could just do a little extra digging within the Splunk environment instead of pushing it onto us to go do that extra little digging."
"There is room for improvement with the new UI, and that's about it. I would like to see a more intuitive design."
"The only thing I can think of that I would like to see, and I'm sure they could work this into a service pretty easily, is not only alerts on issues that are affecting my company, but some threat intelligence of a general nature on what's out there in the environment. That might be a nice add-in."
"The UI has become slower but it's not something I would call them out on."
"The initial setup and deployment are complex."
"The stability of the solution has room for improvement."
"We faced a lot of issues with the product’s stability."
Earn 20 points
CRITICALSTART is ranked 29th in Security Orchestration Automation and Response (SOAR) while Swimlane is ranked 17th in Security Orchestration Automation and Response (SOAR) with 3 reviews. CRITICALSTART is rated 9.4, while Swimlane is rated 7.6. The top reviewer of CRITICALSTART writes "Offers the ability to close review tickets or alerts through a mobile phone and to interact with engineers on their side via the app". On the other hand, the top reviewer of Swimlane writes "Great support, scalable, and easier to code". CRITICALSTART is most compared with Arctic Wolf Managed Detection and Response, BlueVoyant CORE, ReliaQuest GreyMatter, CrowdStrike Falcon Complete and Red Canary, whereas Swimlane is most compared with Palo Alto Networks Cortex XSOAR, Splunk SOAR, Tines, Fortinet FortiSOAR and Cyware Fusion and Threat Response.
See our list of best Security Orchestration Automation and Response (SOAR) vendors.
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