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Top Review
Find out what your peers are saying about CRITICALSTART vs. Secureworks Red Cloak MDR and other solutions. Updated: September 2021.
543,089 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"Customer service and their response are phenomenal. I would give their customer support a nine point five (out of 10). Our easy access to their SOC analyst, sales team, and leadership team instills confidence in me that they are there for us 24/7.""From where we were prior to going into them, the service has increased our analysts’ efficiency to the point that they can focus on other areas of the business. It gives me the ability to allow analysts to do Level 3 and 4 work and stay out of the weeds of the alerts, where you tend to get alert fatigue. The service takes care of much of the Tier 1 and Tier 2 triage. It is more effective than what we had been used to, because it allows the filtering of Level 1 and Level 2 type alerts to be taken care of. This leaves less for us to handle, which is a good thing.""The quick interaction between the agents is the most valuable feature. If we have questions, they're quick to answer. If we make a change to our system, they quickly make the changes that are necessary to filter the logs correctly.""Outside of using the platform to manage alerts, the feature of the service that we get the most value from is being able to reach out to them and say, "Hey, we might go buy a SIEM," for example. They give us their overview of what's out there, what they've dealt with, what they integrate with, and what that looks like. That's been pretty powerful over the years for us.""I also use their mobile app. It's very easy to use and very convenient to be able to respond to alerts wherever you are. I love the app. You can respond and communicate, per ticket, with their SOC in near real-time. The response is very quick.""There are two parts of CRITICALSTART's services that are most valuable to us. The MDR solution where they monitor our computers, laptops, and users across the board; and their knowledge of Palo Alto firewalls.""My impression of the transparency of the data is that it has good detail. It allows you to see how many events have come in, how many of those events have made it down to their analysts to review, and then however many from their analysts to be able to close out, have been able to been escalated to us. It's a good metric that we can share with my management. They see the value of what the SOC is bringing on top of what my team is already doing.""There is a team of people who monitor our traffic and processes 24/7, so if anything raises a flag or alert, it will escalate back to me right away. That's the most incredible part: Humans working behind the scenes 24/7 to monitor our networks."

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"The pricing is flexible.""It provides more visibility and more control over endpoints. It reduces the noise. It clears things and only shows things that are really important. It only shows those things that need to be looked at or need to be investigated further. Other similar solutions give you a lot of alerts and other things, but Secureworks gives you a defined or less noisy view so that you can work or focus on things that are important in terms of investigation, response, and remediation.""The initial setup was very straight forward."

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Cons
"During the six-month integration and rollout, there were some bumpy roads along the way. There were communication breakdowns between the project manager, CRITICALSTART leadership, and us (as the customer). I expressed my displeasure during the integration in their inability to effectively communicate when there were holdups or issues. They were going through some growing pains at that time, but they have been right there for us ever since.""The UI has become slower but it's not something I would call them out on.""It has frustrated us that they don't have a native Slack integration, because most things do now. That's something we've asked for, for years, and it just doesn't really seem like it's a priority.""The updated UI is actually pretty bad. Regarding the intuitiveness, it is fairly easy to use, but the responsiveness, on a scale of one to 10, is a one. It's really poor performance.""There is room for improvement with the new UI, and that's about it. I would like to see a more intuitive design.""They could dig a little bit deeper into the Splunk alerts when they feel like they need to be escalated to us. For example, if a locked account shows up, they could do a little extra digging to verify that the locked account was due to a bad password on the local system. They could just do a little extra digging within the Splunk environment instead of pushing it onto us to go do that extra little digging.""In terms of responsiveness, when I open up an alert, sometimes it takes a bit of time to load. However, it only happened once or twice.""The only thing I can think of that I would like to see, and I'm sure they could work this into a service pretty easily, is not only alerts on issues that are affecting my company, but some threat intelligence of a general nature on what's out there in the environment. That might be a nice add-in."

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"Dell Secureworks is for higher-end customers and it's not quite as straightforward to implement or to get up and running as some of the other solutions.""Tamper-proofing or tamper protection is still pending in Secureworks. Tamper protection will make it more secure. If I'm an admin of a device, I can uninstall an agent without the knowledge of the security or Secureworks admin. If someone gets hold of one endpoint with admin credentials, he can remove anything, and an organization will lose visibility. They need to work on providing more visibility across endpoints. A couple of times it has happened that the cloak agent is there, but it did not get activated, or there were some issues. The machine was restarted, but the cloak agent didn't run. In such cases, you have to troubleshoot. It is a big issue if a cyber attack is happening, and your machine is rebooted, but the events are not captured.""In terms of ROI, I'd be surprised if there is any investment return on the SIM."

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Pricing and Cost Advice
"There are contractual penalties if their SLAs are not met. This commitment was very important in our decision to go with this service, because not having downtime is extremely important to us. The providers has not missed an SLA in the 18 months that I have worked with them.""I've told CRITICALSTART that I think the managed service they provide is cheaper than it should be. It's a really good deal.""As far as the expense goes, it's very competitive pricing and the services you get are almost like you have a person on your team.""It costs a lot for what we felt comfortable to spend.""Overall, for what I'm paying for it, and the benefit I'm getting out of it, it is right where it needs to be, if not a little bit in my favor. For what it costs me to actually have this service, I could afford one internal person to do that job, but now I have a team of 10 or more who are doing that job, and they don't sleep because they work shifts.""The pricing of other services was so insane that they weren't even an option.""The pricing has always been competitive. They have always been good to us. They will make it a fight. They don't try to hide anything; it's always been fully transparent and well-worth what we pay for it."

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"Initially, the cost was going to be something around $160 or $170. And eventually, I think they brought it down to $110 and they also threw in some endpoint protection platforms.""The Red Cloak agent is free."

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Questions from the Community
Top Answer: The way that the user interface presents data enables our team to be able to make decisions significantly quicker, rather than have to dig into the details or go back to the original tools.
Top Answer: The pricing has always been competitive. They have always been good to us. They will make it a fight. They don't try to hide anything; it's always been fully transparent and well-worth what we pay for… more »
Top Answer: The biggest room for improvement is not necessarily in their service or offering, but in the products that they support. I would like them to further their knowledge and ability to integrate with… more »
Top Answer: It provides more visibility and more control over endpoints. It reduces the noise. It clears things and only shows things that are really important. It only shows those things that need to be looked… more »
Top Answer: Tamper-proofing or tamper protection is still pending in Secureworks. Tamper protection will make it more secure. If I'm an admin of a device, I can uninstall an agent without the knowledge of the… more »
Ranking
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2,332
Comparisons
197
Reviews
10
Average Words per Review
1,923
Rating
9.3
Views
1,816
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1,085
Reviews
3
Average Words per Review
518
Rating
7.7
Comparisons
Also Known As
Critical Start
Secureworks Red Cloak Managed Detection and Response, Secureworks MDR, Red Cloak MDR, Red Cloak Managed Detection and Response
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Overview

The cybersecurity landscape is growing more complex by the day with the arrival of new threats and new tools supposedly designed for combating them. The problem is it’s all creating more noise and confusion for security professionals to sort through.

CRITICALSTART is the only MDR provider committed to eliminating acceptable risk and leaving nothing to chance. They believe that companies should never have to settle for “good enough.” Their award-winning portfolio includes end-to-end Professional Services and Managed Detection and Response (MDR). CRITICALSTART MDR puts a stop to alert fatigue by leveraging the Zero Trust Analytics Platform (ZTAP) plus the industry-leading Trusted Behavior Registry, which eliminates false positives at scale by resolving known-good behaviors. Driven by 24x7x365 human-led, end-to-end monitoring, investigation and remediation of alerts, their on-the-go threat detection and response capabilities are enabled via a fully interactive MOBILESOC app.

An advanced MDR solution should deliver security analytics software, 24x7 support, threat hunting, and incident response in a single solution.

Offer
Learn more about CRITICALSTART
Learn more about Secureworks Red Cloak MDR
Sample Customers
Information Not Available
RICOH, Owens and Minor
Top Industries
REVIEWERS
Energy/Utilities Company38%
Financial Services Firm25%
Manufacturing Company13%
Hospitality Company13%
VISITORS READING REVIEWS
Computer Software Company38%
Comms Service Provider17%
Construction Company6%
Transportation Company5%
VISITORS READING REVIEWS
Computer Software Company24%
Comms Service Provider14%
Financial Services Firm9%
Retailer6%
Company Size
REVIEWERS
Small Business40%
Midsize Enterprise30%
Large Enterprise30%
VISITORS READING REVIEWS
Small Business63%
Midsize Enterprise2%
Large Enterprise35%
No Data Available
Find out what your peers are saying about CRITICALSTART vs. Secureworks Red Cloak MDR and other solutions. Updated: September 2021.
543,089 professionals have used our research since 2012.

CRITICALSTART is ranked 2nd in Managed Detection and Response (MDR) with 10 reviews while Secureworks Red Cloak MDR is ranked 5th in Managed Detection and Response (MDR) with 3 reviews. CRITICALSTART is rated 9.4, while Secureworks Red Cloak MDR is rated 7.6. The top reviewer of CRITICALSTART writes "Offers the ability to close review tickets or alerts through a mobile phone and to interact with engineers on their side via the app". On the other hand, the top reviewer of Secureworks Red Cloak MDR writes "Good for managing alerts, has great automatic responses, and is flexible with pricing". CRITICALSTART is most compared with Arctic Wolf AWN CyberSOC, CrowdStrike Falcon Complete and Blackberry Guard, whereas Secureworks Red Cloak MDR is most compared with CrowdStrike Falcon Complete, SentinelOne Vigilance, Trend Micro Managed XDR, Sophos Managed Threat Response and Red Canary MDR. See our CRITICALSTART vs. Secureworks Red Cloak MDR report.

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We monitor all Managed Detection and Response (MDR) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.