Compare Evolve IP Unified Contact Center vs. Genesys Cloud

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Ranking
Views
10
Comparisons
4
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0
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0
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N/A
Views
4,511
Comparisons
4,080
Reviews
0
Average Words per Review
0
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N/A
Popular Comparisons
Compared 36% of the time.
Compared 6% of the time.
Also Known As
Evolve Unified Contact CenterGenesys PureCloud, Genesys, Genesys Customer Interaction Management Platform, Interactive Intelligence PureCloud
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Evolve IP
Genesys
Overview

Demand for cloud contact centers continues to rise and organizations are demanding more sophisticated solutions from service providers. Historically, Contact Center as a Service (CCaaS) solutions were designed to be delivered over the existing PBX. This empowered contact center leadership to embrace CCaaS due to its quick delivery and its ability to offer advanced features without the necessity of a massive IT project or capital expenditure.
In this “Overlay” delivery model, customers retain their PBX (onpremises or otherwise) and “lay” a CCaaS solution “over” top of that PBX. Operating in this Overlay scenario became common in the marketplace but customers no longer want the pitfalls and gotchas inherent to the CCaaS overlay delivery model.

Genesys, the world’s #1 Customer Experience Platform, empowers companies to create exceptional omnichannel experiences, journeys and relationships. For over 25 years, we have put the customer at the center of all we do, and we passionately believe that great customer engagement drives great business outcomes. Genesys is trusted by over 4,700 customers in 120 countries, to orchestrate 25 billion contact center interactions per year in the cloud and on premises. From 1 to 100,000+ seats, we are addressing the needs of small, mid-size and large enterprises with flexible deployment models. Genesys has three new Contact Center solutions to choose from: Premier Edition for small to mid-sized Contact Centers, Business Edition for mid-sized Contact Centers, and Enterprise Edition for large Contact Centers.
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Learn more about Evolve IP Unified Contact Center
Learn more about Genesys Cloud
Sample Customers
BP Business Solutions, OgletreeVodacom, British Telecom (BT), Marketo, Etisalat, Deutsche Telekom, AstraZeneca, Red Hat, DNB, UBI Banca, ICICI Bank, esri, Swedbank, Swisscom, Marks & Spencer, Banco de Chile, Princeton University, Overstock, Procter & Gamble (P&G), elong, Emirates, Vodafone, Ticketmaster
Top Industries
No Data Available
VISITORS READING REVIEWS
Computer Software Company39%
Comms Service Provider18%
Media Company10%
Insurance Company6%
Evolve IP Unified Contact Center is ranked 14th in Workforce Engagement Management while Genesys Cloud is ranked 2nd in Workforce Engagement Management. Evolve IP Unified Contact Center is rated 0.0, while Genesys Cloud is rated 0.0. On the other hand, Evolve IP Unified Contact Center is most compared with , whereas Genesys Cloud is most compared with Amazon Connect, Cisco Contact Center Enterprise, Avaya IX Contact Center, Cisco CCX and Aspect Workforce Optimization.

See our list of best Workforce Engagement Management vendors and best Contact Center as a Service (CCaaS) vendors.

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