Compare Evolve IP Unified Contact Center vs. Verint Workforce Engagement Cloud

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15
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5
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0
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0
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Views
1,449
Comparisons
1,131
Reviews
0
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0
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Also Known As
Evolve Unified Contact CenterImpact 360, Verint Engagement Management
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Evolve IP
Verint
Overview

Demand for cloud contact centers continues to rise and organizations are demanding more sophisticated solutions from service providers. Historically, Contact Center as a Service (CCaaS) solutions were designed to be delivered over the existing PBX. This empowered contact center leadership to embrace CCaaS due to its quick delivery and its ability to offer advanced features without the necessity of a massive IT project or capital expenditure.
In this “Overlay” delivery model, customers retain their PBX (onpremises or otherwise) and “lay” a CCaaS solution “over” top of that PBX. Operating in this Overlay scenario became common in the marketplace but customers no longer want the pitfalls and gotchas inherent to the CCaaS overlay delivery model.

Gives an overview of employee performance with comparisons to target metrics, past performance, and peer performance.
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Learn more about Evolve IP Unified Contact Center
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Sample Customers
BP Business Solutions, OgletreeNew York Life, Elavon, VSP Vision Care
Top Industries
No Data Available
VISITORS READING REVIEWS
Computer Software Company29%
Insurance Company16%
Comms Service Provider11%
Financial Services Firm6%

Evolve IP Unified Contact Center is ranked 14th in Workforce Engagement Management while Verint Workforce Engagement Cloud is ranked 3rd in Workforce Engagement Management. Evolve IP Unified Contact Center is rated 0.0, while Verint Workforce Engagement Cloud is rated 0.0. On the other hand, Evolve IP Unified Contact Center is most compared with , whereas Verint Workforce Engagement Cloud is most compared with NICE Workforce Optimization, NICE Interaction Analytics, Calabrio WFM, Calabrio Workforce Management, Genesys Cloud and CallMiner Eureka.

See our list of best Workforce Engagement Management vendors.

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