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HappyFox vs Ivanti Neurons for ITSM comparison

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HappyFox

146 views|121 comparisons
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Ivanti Neurons for ITSM

Read 14 Ivanti Neurons for ITSM reviews
1,646 views|621 comparisons
90% willing to recommend
Comparison Buyer's Guide
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Buyer's Guide
Help Desk Software
April 2024
Executive Summary

We performed a comparison between HappyFox and Ivanti Neurons for ITSM based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software.
To learn more, read our detailed Help Desk Software Report (Updated: April 2024).
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768,578 professionals have used our research since 2012.
Featured Review
Use HappyFox?
Vadivel S
The product helps users track their assets, but the user interface must be made simpler
The product helps our customers track their assets without hassle. They can easily recognize their assets by manual entries and make comparisons.
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
Information Not Available
  • "If you want to add more users who can handle support there will be additional fees. What we call our extensions, we need to pay more for. They tell us that we need to acquire more licenses or something like that. I think it's very expensive, because in terms the pula, our local currency, it's about 20,000 per license for each user. It is an annual fee."
  • "I came to know from my team members that my company used to operate ServiceNow but shifted to Ivanti Neurons for ITSM due to its low licensing prices."
  • "The product is affordable for small businesses."
  • "The price is on the higher side. The support is included in the standard licensing fees."

    • More Ivanti Neurons for ITSM Pricing and Cost Advice →

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    Questions from the Community
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    What do you like most about Ivanti Neurons for ITSM?
    Top Answer:I like Cloud Neurons. Since it's a cloud version, it's much easier to enhance productivity because it collects all the information automatically.
    Read all 10 answers   →
    What is your experience regarding pricing and costs for Ivanti Neurons fo...
    Top Answer:The price is on the higher side. The support is included in the standard licensing fees.
    Read all 7 answers   →
    What needs improvement with Ivanti Neurons for ITSM?
    Top Answer:For our region, there is room for improvement in price. So, maybe if Ivanti can bundle all the features together. Like, have one console instead of separate ones for different features. The customer… more »
    Read all 9 answers   →
    Ranking
    37th
    out of 59 in Help Desk Software
    Views
    146
    Comparisons
    121
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    13th
    out of 59 in Help Desk Software
    Views
    1,646
    Comparisons
    621
    Reviews
    6
    Average Words per Review
    565
    Rating
    8.3
    Comparisons
    Also Known As
    HEAT Service Management
    Learn More
    Tenmiles
    Ivanti
    Video Not Available
    Overview
    HappyFox is a web based customer support software hosted on the cloud. It helps to track and manage all customer support requests across multiple channels like email, chats, social media and phone in a centralized ticket support system.Integration with other web apps like CRM, live-chats,voice and bug tracking apps makes it practical help desk. Similar customer support queries can be handled using canned actions and smart rules to automate responses. Community forums help customers connect.

    Automate workflows, eliminating costly manual processes, while making your business more efficient, compliant and secure. Whether you’re looking for an IT helpdesk/support ticket solution or need to perform more advanced ITIL service management processes, Ivanti Neurons for ITSM can easily scale and adapt to meet your specific business needs.

    Sample Customers
    Warner Bros., Lowe's, Whirlpool, Kindling, Sennheiser
    AFS Group, Auckland Airport, Baylor University, County of Maui, Dis-Chem Pharmacies, Elia, Essentia Health, Government Research Laboratory, Groupe Webhelp, HSBC Africa, Midwestern University
    Top Industries
    No Data Available
    REVIEWERS
    Computer Software Company29%
    Retailer29%
    Educational Organization14%
    Government14%
    VISITORS READING REVIEWS
    Government19%
    Computer Software Company11%
    Healthcare Company10%
    Financial Services Firm7%
    Company Size
    No Data Available
    REVIEWERS
    Small Business53%
    Midsize Enterprise13%
    Large Enterprise33%
    VISITORS READING REVIEWS
    Small Business19%
    Midsize Enterprise13%
    Large Enterprise68%
    Buyer's Guide
    Help Desk Software
    April 2024
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    Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software. Updated: April 2024.
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    768,578 professionals have used our research since 2012.

    HappyFox is ranked 37th in Help Desk Software while Ivanti Neurons for ITSM is ranked 13th in Help Desk Software with 14 reviews. HappyFox is rated 0.0, while Ivanti Neurons for ITSM is rated 8.2. On the other hand, the top reviewer of Ivanti Neurons for ITSM writes "The solution comes with a host of features for hyper-automation". HappyFox is most compared with ServiceNow and JIRA Service Management, whereas Ivanti Neurons for ITSM is most compared with ServiceNow, JIRA Service Management, BMC Helix ITSM, Cherwell Service Management and ManageEngine ServiceDesk Plus.

    See our list of best Help Desk Software vendors.

    We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.